What users are saying about
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Top Rated
859 Ratings
14 Ratings
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Score 9 out of 100

Zoho CRM

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Top Rated
859 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Recruiting / ATS

    7.9

    Bullhorn Jobscience (discontinued)

    79%

    Zoho CRM

    Feature Set Not Supported
    N/A
    Bullhorn Jobscience (discontinued) ranks higher in 3/3 features

    Resume Management

    8.0
    80%
    6 Ratings
    N/A
    0 Ratings

    Candidate Search

    8.3
    83%
    6 Ratings
    N/A
    0 Ratings

    Reporting

    7.4
    74%
    6 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Bullhorn Jobscience (discontinued)

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.4
    84%
    256 Ratings

    Workflow management

    N/A
    0 Ratings
    8.0
    80%
    243 Ratings

    Territory management

    N/A
    0 Ratings
    7.8
    78%
    180 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.3
    83%
    231 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.8
    78%
    229 Ratings

    Contract management

    N/A
    0 Ratings
    8.3
    83%
    184 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.8
    78%
    182 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.0
    80%
    227 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.9
    79%
    173 Ratings

    Customer Service & Support

    Bullhorn Jobscience (discontinued)

    Feature Set Not Supported
    N/A
    7.4

    Zoho CRM

    74%
    Zoho CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.6
    76%
    196 Ratings

    Call center management

    N/A
    0 Ratings
    7.3
    73%
    158 Ratings

    Help desk management

    N/A
    0 Ratings
    7.5
    75%
    177 Ratings

    Marketing Automation

    Bullhorn Jobscience (discontinued)

    Feature Set Not Supported
    N/A
    8.4

    Zoho CRM

    84%
    Zoho CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.5
    85%
    237 Ratings

    Email marketing

    N/A
    0 Ratings
    8.3
    83%
    200 Ratings

    CRM Project Management

    Bullhorn Jobscience (discontinued)

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.3
    83%
    229 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.1
    81%
    166 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    221 Ratings

    CRM Reporting & Analytics

    Bullhorn Jobscience (discontinued)

    Feature Set Not Supported
    N/A
    8.1

    Zoho CRM

    81%
    Zoho CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    7.9
    79%
    200 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.2
    82%
    215 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.3
    83%
    227 Ratings

    Customization

    Bullhorn Jobscience (discontinued)

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.5
    85%
    253 Ratings

    Custom objects

    N/A
    0 Ratings
    8.1
    81%
    200 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.6
    76%
    159 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.8
    78%
    183 Ratings

    Security

    Bullhorn Jobscience (discontinued)

    Feature Set Not Supported
    N/A
    8.7

    Zoho CRM

    87%
    Zoho CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.7
    87%
    213 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.7
    87%
    238 Ratings

    Social CRM

    Bullhorn Jobscience (discontinued)

    Feature Set Not Supported
    N/A
    7.9

    Zoho CRM

    79%
    Zoho CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.0
    80%
    152 Ratings

    Social engagement

    N/A
    0 Ratings
    7.8
    78%
    145 Ratings

    Integrations with 3rd-party Software

    Bullhorn Jobscience (discontinued)

    Feature Set Not Supported
    N/A
    7.6

    Zoho CRM

    76%
    Zoho CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    7.9
    79%
    190 Ratings

    Compensation management

    N/A
    0 Ratings
    7.3
    73%
    126 Ratings

    Platform

    Bullhorn Jobscience (discontinued)

    Feature Set Not Supported
    N/A
    7.9

    Zoho CRM

    79%
    Zoho CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.9
    79%
    213 Ratings

    Attribute Ratings

    • Zoho CRM is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.5

    Bullhorn Jobscience (discontinued)

    75%
    6 Ratings
    8.5

    Zoho CRM

    85%
    287 Ratings

    Likelihood to Renew

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    8.8

    Zoho CRM

    88%
    36 Ratings

    Usability

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    8.3

    Zoho CRM

    83%
    179 Ratings

    Availability

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    8.0

    Zoho CRM

    80%
    4 Ratings

    Performance

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    6.5

    Zoho CRM

    65%
    4 Ratings

    Support Rating

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    8.2

    Zoho CRM

    82%
    76 Ratings

    In-Person Training

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    7.0

    Zoho CRM

    70%
    2 Ratings

    Online Training

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    6 Ratings

    Implementation Rating

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    8.2

    Zoho CRM

    82%
    16 Ratings

    Configurability

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    8.2

    Zoho CRM

    82%
    128 Ratings

    Contract Terms and Pricing Model

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    9.4

    Zoho CRM

    94%
    22 Ratings

    Ease of integration

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    7.9

    Zoho CRM

    79%
    3 Ratings

    Product Scalability

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    2 Ratings

    Professional Services

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    7 Ratings

    Vendor post-sale

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    8.3

    Zoho CRM

    83%
    3 Ratings

    Vendor pre-sale

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    8.4

    Zoho CRM

    84%
    3 Ratings

    Likelihood to Recommend

    Bullhorn

    Jobscience is a good fit for medium to large organizations, especially those who have various different lines of business and need one system to be able to handle them all. It is very difficult for me to imagine another system being able to accommodate the very different ways of doing business between our departments. Only a highly flexible system could have a chance at doing that.
    Read full review

    Zoho Corporation

    The default configuration has been useful from day one. It is easy to learn, and that facilitated rapid adoption. With a little effort, custom fields and formulas can be added to suit particular needs. It is also easy to define custom views and filters, which are "remembered" and available the next time you log on.
    Read full review

    Pros

    Bullhorn

    • JobScience is extremely customizable and flexible. This is a strength because you can tailor it to your workflow, rather than having to change your workflow to fit a software.
    • JobScience is the most intuitive ATS / CRM I have ever used. This is particularly important when hiring and training new employees. The faster they can come up to speed on the core software in your business, the faster they can start generating revenue.
    • JobScience has extremely powerful built in reports. I have yet to need a report that I couldn't build using the internal report wizard. It helps us understand all the numbers at the heart of our business, which is critical in decision making situations.
    • JobScience also has powerful automation components. The email alerts and automated tasks you can set up are great and boost efficiency. We use them a lot, and I suspect we may have only scratched the surface.
    Read full review

    Zoho Corporation

    • Provide a shared single source of Customer information (classic CRM)
    • Allow us to easily create automations relevant to each department's functionality
    • CRM allowed us to bring up each department separately using in-house designed views with easily created logic functionality applied to fields within each view
    • Build custom reports and dashboards starting with supplied off the shelf examples
    Read full review

    Cons

    Bullhorn

    • Multiple users - when multiple users edit a page, it doesn't show that there is someone else on the page and it only lets one person edit which can cause the information to be lost.
    • Action grid - it is a helpful page to use however it is extremely slow and takes a long time to load and can be a bit finicky.
    • It's simple - this is is also a positive, but I also think there could be additional resources added to it to make it more up to date and advanced.
    Read full review

    Zoho Corporation

    • The availability of the case module in all versions. For a small company it is useful but the investment is high.
    • Although web forms are easy to implement, it is not so easy to adapt them to web design.
    • I would like the LinkedIn social network to be included
    Read full review

    Pricing Details

    Bullhorn Jobscience (discontinued)

    Starting Price

    $100 Per User per Month

    Editions & Modules

    Bullhorn Jobscience (discontinued) editions and modules pricing
    EditionModules
    Practice$1001
    Placement$1252
    Workforce$1333

    Footnotes

    1. Per User per Month
    2. Per User per Month
    3. Per User per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Zoho CRM

    Starting Price

    $14 per month

    Editions & Modules

    Zoho CRM editions and modules pricing
    EditionModules
    Standard$14.001
    Professional$23.002
    Enterprise$40.003
    Ultimate$52.004
    Plus$57.005

    Footnotes

    1. Per User/Per Month
    2. Per User/Per Month
    3. Per User/Per Month
    4. Per User/Per Month
    5. Per User/Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $14.00

    Additional Details

    Pricing Info

    Likelihood to Renew

    Bullhorn

    No answers on this topic

    Zoho Corporation

    Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
    Read full review

    Usability

    Bullhorn

    No answers on this topic

    Zoho Corporation

    Compared to our previous CRM, Zoho is a breeze. I can look up customers and reports with no issue. There are times when it may be difficult to find something, but I assume that is because I am not in Zoho every day like the sales team is. It does everything we need very simply, so I would definitely recommend it to others.
    Read full review

    Support Rating

    Bullhorn

    No answers on this topic

    Zoho Corporation

    We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
    Read full review

    In-Person Training

    Bullhorn

    No answers on this topic

    Zoho Corporation

    It was harder to learn when there were mostly real estate users in the room. We are sales solely.
    Read full review

    Online Training

    Bullhorn

    No answers on this topic

    Zoho Corporation

    Online training is tough, but Zoho and their partners do a good job of explaining things.
    Read full review

    Implementation Rating

    Bullhorn

    No answers on this topic

    Zoho Corporation

    I feel like our implementation went smoothly, certainly better than I had expected. We did run into some issues (which is inevitable when you are implementing it inhouse rather than engaging an external team) but we were really happy with the quality of support we received from Zoho. Whenever we raised an issue to their support team, they either provided us the resolution on the spot or got back to us with an answer in a very acceptable time frame. We were also very happy with the amount of customization Zoho offered in setting up the CRM to the way we needed it to work. Lastly, training our users on it was a smooth experience as well. Zoho has a very detailed help section and their support team is always available.
    Read full review

    Alternatives Considered

    Bullhorn

    We use Jobscience to add candidates, upload resumes, and have certain fields such as Name, Location, Compensation Details, Non-compete Details, Packet highlights, and of course the Resume field, all of which are required in order to create a packet to submit to our clients. These packets are created using Conga ActionGrid, so Jobscience allows us to input all the information, and it would be great if we could create a packet directly through Jobscience, but we require Conga ActionGrid, as that is then used in Adobe PDF to create the final packet.
    Read full review

    Zoho Corporation

    Zoho is a much more inexpensive solution compared to Salesforce, yet it provides a lot of the same tools that the leading competitor provides. For us, it came down to the overall value of the product based on the final price to implement and use.
    Read full review

    Contract Terms and Pricing Model

    Bullhorn

    No answers on this topic

    Zoho Corporation

    I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
    Read full review

    Professional Services

    Bullhorn

    No answers on this topic

    Zoho Corporation

    In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
    Read full review

    Return on Investment

    Bullhorn

    • It is convenient because I can see nationwide activity logged in the database from other locations in real time.
    • It's not a negative impact, just isn't as lead-generation or easy to use for candidate pool search as I would like.
    Read full review

    Zoho Corporation

    • We had Zoho CRM early on when it wasn't quite as robust as it is now, so there have been vast improvements, which also puts us at a disadvantage for falling into old ways of doing things rather than exploring new ways that we always wanted in the beginning.
    • One thing we were able to do is get rid of MailChimp and slowly migrate to Campaigns
    • Eventually I would like to migrate Zoom to Meeting but it's just not quite there yet.
    • Also, I do have to say going just from the CRM to Zoho One was a VAST improvement where many apps were available. At first, I was so disappointed in the CRM but with all the integrations it's been so much better!
    Read full review

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