Bunchball Nitro vs. Gladly

Well suited for devs that are very amateur level and an Enterprise that doesn't have the budget for a lot of custom software. This tool makes that way easier of a process and cost.

Incentivized

Any business that has a customer base could benefit from Gladly. If you call, text, social media message, etc Gladly can do all of these functions and keeps all of these conversations easily located so that you can refer back to previous conversations. The ability to leave notes on the account is very helpful.

Incentivized

• It enables the end-user to develop, manage and optimize game mechanics.
• Salesforce and other integrations make it really easy and convenient to add to your technology stack.
• The software supports notifications, social shares and leaderboards and users have complete control over all activities that are created while using a number of game templates.

Incentivized

• Easy to use interface. Supporting customers is as easy as texting a friend.
• True Omnichannel support system where all channels live on the same screen without the need to hop between applications.
• Built-in knowledgebase (Answers) reducing team member ramp time and providing a template for consistent solutions for our customers.

Incentivized

• Limited in capacity.
• Pricing.
• Support.

Incentivized

• Gladly has errors where it times out and I lose a call. Which negatively reflects on me.
• If a contact is not currently assigned to me and I don’t know their info I can’t find them easily even if I was associated with the ticket.
• The inbox could notify you better of completed tasks and keep better track of your history in your own account.

Incentivized

Gladly really has all the information needed about a customer that you would need.If gladly does have a specified space for specific information you can add notes in multiple locations to remind you self of special circumstances. Gladly meets all our expectations and continues to provide a see less transaction

Incentivized

I cannot complain. I have only loved using it and forgot what its like to not use it!

Incentivized

Gladly is always available to support its customers. That being said, we really haven’t needed support. The product is intuitive and stable. The reality is the support we receive is more collaboration on how we can help Gladly continue to revolutionize this space.

Incentivized

I think Bunchball just has a cleaner interface which makes it more appealing to the end user and has a great team supporting the product that does a great job in advocating and demoing the product

Incentivized

Gladly truly delivers what other vendors promote:

• True Omnichannel support.
• Easy to use UI.
• Robust reporting.
• Full SaaS solution.
• Built-in knowledgebase.
• Simple implementation.
• Great support team.
• True business partnership.
• Full 360 views of your customer.
• Reduced ramp time for agents.

It truly is the future of Customer Support software. True game changer.

Incentivized

• Positive return on investment as I feel like it has really helped me get a better view of my sales performance.
• The reporting is very clean and easy to read.
• The wide variety of gamification is great to give you control over all activities.

Incentivized

• It positively helps us communicate with each other before we communicate with the timer if there are any questions or issues.
• Gladly helps prioritize email vs phone call and chat so that you are focusing on the most important task at hand.
• Gladly allows you to view what other representatives are doing and if they are busy or available for questions.

Incentivized