What users are saying about
3 Ratings
3 Ratings
3 Ratings
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Score 8 out of 100
3 Ratings
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Score 9.5 out of 100

Feature Set Ratings

  • eStreamDesk ranks higher in 1 feature set: Incident and problem management

Incident and problem management

7.8

C2 ATOM

78%
9.3

eStreamDesk

93%
eStreamDesk ranks higher in 6/8 features

Organize and prioritize service tickets

8.0
80%
1 Rating
9.5
95%
2 Ratings

Expert directory

9.0
90%
1 Rating
9.0
90%
1 Rating

Self-service tools

8.0
80%
1 Rating
N/A
0 Ratings

Subscription-based notifications

6.0
60%
1 Rating
9.5
95%
2 Ratings

ITSM collaboration and documentation

8.0
80%
1 Rating
9.0
90%
1 Rating

ITSM reports and dashboards

8.0
80%
1 Rating
N/A
0 Ratings

Ticket creation and submission

N/A
0 Ratings
9.5
95%
2 Ratings

Ticket response

N/A
0 Ratings
9.5
95%
2 Ratings

ITSM asset management

7.5

C2 ATOM

75%

eStreamDesk

Feature Set Not Supported
N/A
C2 ATOM ranks higher in 2/2 features

Configuration mangement

8.0
80%
1 Rating
N/A
0 Ratings

Asset management dashboard

7.0
70%
1 Rating
N/A
0 Ratings

Change management

9.0

C2 ATOM

90%

eStreamDesk

Feature Set Not Supported
N/A
C2 ATOM ranks higher in 2/2 features

Change requests repository

9.0
90%
1 Rating
N/A
0 Ratings

Change calendar

9.0
90%
1 Rating
N/A
0 Ratings

Self Help Community

C2 ATOM

Feature Set Not Supported
N/A
9.0

eStreamDesk

90%
eStreamDesk ranks higher in 2/2 features

External knowledge base

N/A
0 Ratings
9.0
90%
1 Rating

Internal knowledge base

N/A
0 Ratings
9.0
90%
1 Rating

Multi-Channel Help

C2 ATOM

Feature Set Not Supported
N/A
9.2

eStreamDesk

92%
eStreamDesk ranks higher in 5/5 features

Customer portal

N/A
0 Ratings
9.5
95%
2 Ratings

IVR

N/A
0 Ratings
9.0
90%
1 Rating

Social integration

N/A
0 Ratings
9.0
90%
1 Rating

Email support

N/A
0 Ratings
9.5
95%
2 Ratings

Help Desk CRM integration

N/A
0 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • eStreamDesk is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

C2 ATOM

80%
1 Rating
9.5

eStreamDesk

95%
3 Ratings

Likelihood to Renew

C2 ATOM

N/A
0 Ratings
8.2

eStreamDesk

82%
1 Rating

Likelihood to Recommend

Sherweb

This is a great tool for small to mid size companies. It does what a help desk requires. However it does not have the options of a Remedy or Service Now:
  • Access your help desk anytime, anywhere using iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Manage your purchases right from the birth of the PO
Read full review

eStreamDesk

eStreamDesk with its self-service support creates an information-rich knowledge base that allows customers to get the crucial information they need at the moment which saves time by avoiding answering the same questions over and over again, with the option of a custom automation engine of workflow rules enables the ability to automate escalation of support tickets, email notifications and more leading to excellent and indisputable customer service.
Read full review

Pros

Sherweb

  • Great Dashboard
  • Easy to read and use graphical user interface
  • Very detailed contact list
Read full review

eStreamDesk

  • Live-chat.
  • Outstanding customer service from a ticket tracking service.
  • Simple and very easy to use.
Read full review

Cons

Sherweb

  • Alerts to advise when ticket thresholds avec been exceeded
  • The chat option is unnecessary with all the communication channels available
Read full review

eStreamDesk

  • No complaints - it does what it is expected to do at a very reasonable price.
Read full review

Pricing Details

C2 ATOM

Starting Price

$0

Editions & Modules

C2 ATOM editions and modules pricing
EditionModules
C2 ATOM On-PremiseContact us1
SMALL TEAM502
ACROSS YOUR BUSINESS653
Starting Price$62.004

Footnotes

  1. none
  2. per user per month
  3. per user per month
  4. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Required $6,000

Additional Details

Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. Contact our team for more details.

eStreamDesk

Starting Price

Editions & Modules

eStreamDesk editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    All accounts start as 30 days free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.

    Likelihood to Renew

    Sherweb

    No answers on this topic

    eStreamDesk

    No complaints at all. Great cost. eStreamDesk does the job.
    Read full review

    Alternatives Considered

    Sherweb

    It all came down to cost. Total cost vs available functionality However, being a Quebec based company the decision to purchase from a local company did have a factor in the decision making.
    Read full review

    eStreamDesk

    Being able to serve our customers in real-time without setbacks or limitations has always been our mission and thanks to eStreamDesk we have achieved it, a help desk service that provides wonderful tools to achieve customer satisfaction at any time, it is a solution that works perfectly providing benefits, time and expense savings, increased productivity and confidence. It is the best.
    Read full review

    Return on Investment

    Sherweb

    • Positive impact due to legacy application it replaced (more functionalities)
    • Offered an ITIL structured service catalog
    • Great solution that can support IT Service Center activities.
    Read full review

    eStreamDesk

    • eStreamDesk is a help desk service in the cloud that has given us immediate results, increasing effectiveness when offering immediate and secure service to our clients, with immediate responses and truthful information.
    • A powerful solution that has had a positive impact because it is a bold, secure and flexible tool, we have increased productivity and our clients feel pleased with the service, they no longer have to waste time and they feel valued.
    Read full review

    Screenshots

    Add comparison