What users are saying about
3 Ratings
1 Rating
3 Ratings
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Score 8 out of 100
1 Rating
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Score 8.2 out of 100

Likelihood to Recommend

C2 ATOM

This is a great tool for small to mid size companies. It does what a help desk requires. However it does not have the options of a Remedy or Service Now:
  • Access your help desk anytime, anywhere using iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Manage your purchases right from the birth of the PO
Patrice Tanguay | TrustRadius Reviewer

eStreamDesk

No complaints at all. You have to evaluate their performance in large corporate environments.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

C2 ATOM
7.8
eStreamDesk
Organize and prioritize service tickets
C2 ATOM
8.0
eStreamDesk
Expert directory
C2 ATOM
9.0
eStreamDesk
Self-service tools
C2 ATOM
8.0
eStreamDesk
Subscription-based notifications
C2 ATOM
6.0
eStreamDesk
ITSM collaboration and documentation
C2 ATOM
8.0
eStreamDesk
ITSM reports and dashboards
C2 ATOM
8.0
eStreamDesk

ITSM asset management

C2 ATOM
7.5
eStreamDesk
Configuration mangement
C2 ATOM
8.0
eStreamDesk
Asset management dashboard
C2 ATOM
7.0
eStreamDesk

Change management

C2 ATOM
9.0
eStreamDesk
Change requests repository
C2 ATOM
9.0
eStreamDesk
Change calendar
C2 ATOM
9.0
eStreamDesk

Pros

C2 ATOM

  • Great Dashboard
  • Easy to read and use graphical user interface
  • Very detailed contact list
Patrice Tanguay | TrustRadius Reviewer

eStreamDesk

  • It is very easy to implement in small and medium enterprises.
  • The rules engine is simple and effective.
  • 100% usable right out of the box.
  • API simple and functional integration.
Anonymous | TrustRadius Reviewer

Cons

C2 ATOM

  • Alerts to advise when ticket thresholds avec been exceeded
  • The chat option is unnecessary with all the communication channels available
Patrice Tanguay | TrustRadius Reviewer

eStreamDesk

  • No complaints - it does what it is expected to do at a very reasonable price.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

C2 ATOM

No score
No answers yet
No answers on this topic

eStreamDesk

eStreamDesk 8.2
Based on 1 answer
No complaints at all. Great cost. eStreamDesk does the job.
Anonymous | TrustRadius Reviewer

Alternatives Considered

C2 ATOM

It all came down to cost. Total cost vs available functionalityHowever, being a Quebec based company the decision to purchase from a local company did have a factor in the decision making.
Patrice Tanguay | TrustRadius Reviewer

eStreamDesk

I tried several open source tools. The relationship between product quality and effort to set up open source tools, and the acquisition of a server, favor eStreamDesk. The US price is $7 a month per agent. It is perfectly translated into Spanish.
Anonymous | TrustRadius Reviewer

Return on Investment

C2 ATOM

  • Positive impact due to legacy application it replaced (more functionalities)
  • Offered an ITIL structured service catalog
  • Great solution that can support IT Service Center activities.
Patrice Tanguay | TrustRadius Reviewer

eStreamDesk

No answers on this topic

Screenshots

Pricing Details

C2 ATOM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$6,000

C2 ATOM Editions & Modules

On-premise Edition
C2 ATOM On-PremiseContact us
Starting Price$62.002
  1. none
  2. per month
SaaS Edition
SMALL TEAM$501
ACROSS YOUR BUSINESS$651
  1. per user per month
Additional Pricing Details
Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. Contact our team for more details.

eStreamDesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

eStreamDesk Editions & Modules

Additional Pricing Details
All accounts start as 30 days free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.

Rating Summary

Likelihood to Recommend

C2 ATOM
8.0
eStreamDesk
8.2

Likelihood to Renew

C2 ATOM
eStreamDesk
8.2

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