What users are saying about
3 Ratings
6 Ratings
3 Ratings
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Score 8 out of 100
6 Ratings
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Score 8.8 out of 100

Feature Set Ratings

    Incident and problem management

    7.8

    C2 ATOM

    78%

    Gmelius

    Feature Set Not Supported
    N/A
    C2 ATOM ranks higher in 6/6 features

    Organize and prioritize service tickets

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Expert directory

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Self-service tools

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Subscription-based notifications

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    ITSM collaboration and documentation

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    ITSM reports and dashboards

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    ITSM asset management

    7.5

    C2 ATOM

    75%

    Gmelius

    Feature Set Not Supported
    N/A
    C2 ATOM ranks higher in 2/2 features

    Configuration mangement

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Asset management dashboard

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Change management

    9.0

    C2 ATOM

    90%

    Gmelius

    Feature Set Not Supported
    N/A
    C2 ATOM ranks higher in 2/2 features

    Change requests repository

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Change calendar

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Project Management

    C2 ATOM

    Feature Set Not Supported
    N/A
    6.8

    Gmelius

    68%
    Gmelius ranks higher in 4/4 features

    Task Management

    N/A
    0 Ratings
    7.2
    72%
    4 Ratings

    Workflow Automation

    N/A
    0 Ratings
    7.2
    72%
    5 Ratings

    Mobile Access

    N/A
    0 Ratings
    5.5
    55%
    4 Ratings

    Search

    N/A
    0 Ratings
    7.3
    73%
    5 Ratings

    Communication

    C2 ATOM

    Feature Set Not Supported
    N/A
    8.6

    Gmelius

    86%
    Gmelius ranks higher in 1/1 features

    Notifications

    N/A
    0 Ratings
    8.6
    86%
    5 Ratings

    Attribute Ratings

    • Gmelius is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    C2 ATOM

    80%
    1 Rating
    8.8

    Gmelius

    88%
    6 Ratings

    Likelihood to Recommend

    Sherweb

    This is a great tool for small to mid size companies. It does what a help desk requires. However it does not have the options of a Remedy or Service Now:
    • Access your help desk anytime, anywhere using iPhone app.
    • Create SLA and provide quality services in time, to your end users
    • Manage your purchases right from the birth of the PO
    Read full review

    Gmelius

    Lead generation for nearly any kind of business. I can't even explain how easy it is to set everything up. I also love that I can send test emails to myself. Sequencing and Scheduling out follow-ups help me stay on top of potential sales, especially smaller sales that aren't always on my radar 24/7. Sending post-sale information on a regular basis. Basically, Gmelius works for the entire sales cycle, pre to post.
    Read full review

    Pros

    Sherweb

    • Great Dashboard
    • Easy to read and use graphical user interface
    • Very detailed contact list
    Read full review

    Gmelius

    • Easy to assign and action emails.
    • Easy to add notes for a particular individual to action them without missing out on important details.
    • Ready to use templates can be designed for everyday responses to clients.
    Read full review

    Cons

    Sherweb

    • Alerts to advise when ticket thresholds avec been exceeded
    • The chat option is unnecessary with all the communication channels available
    Read full review

    Gmelius

    • Easier access to dashboard.
    • Ability to edit email names more if a person's name doesn't match up with their Gmail account.
    Read full review

    Pricing Details

    C2 ATOM

    Starting Price

    $0

    Editions & Modules

    C2 ATOM editions and modules pricing
    EditionModules
    C2 ATOM On-PremiseContact us1
    SMALL TEAM502
    ACROSS YOUR BUSINESS653
    Starting Price$62.004

    Footnotes

    1. none
    2. per user per month
    3. per user per month
    4. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required $6,000

    Additional Details

    Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. Contact our team for more details.

    Gmelius

    Starting Price

    Editions & Modules

    Gmelius editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      Sherweb

      It all came down to cost. Total cost vs available functionality However, being a Quebec based company the decision to purchase from a local company did have a factor in the decision making.
      Read full review

      Gmelius

      We switched to Gmelius from Mixmax because we wanted to try the inbox/label sharing features. Ultimately, Mixmax is more accurate with tracking opens, and it is much more user friendly. We switched back to Mixmax after about a year using Gmelius. Mailshake is also a better tool for sending out high volumes of emails, as it is better at making sure your email address doesn't get flagged as spam.
      Read full review

      Return on Investment

      Sherweb

      • Positive impact due to legacy application it replaced (more functionalities)
      • Offered an ITIL structured service catalog
      • Great solution that can support IT Service Center activities.
      Read full review

      Gmelius

      • I reliably post 20-30% higher activity numbers weekly due to my use of Gmelius
      • Gmelius is a significant contributer to my sales success -- The last two years I have more than doubled company-issued sales targets
      • Gmelius saves me tons of time each week due to automated campaigns. I would say I've reclaimed at least 20% of my work week scheduling out follow up and pre-scheduling lead gen email campaigns out.
      Read full review

      Screenshots

      Add comparison