What users are saying about
3 Ratings
6 Ratings
3 Ratings
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Score 8 out of 100
6 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

C2 ATOM

This is a great tool for small to mid size companies. It does what a help desk requires. However it does not have the options of a Remedy or Service Now:
  • Access your help desk anytime, anywhere using iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Manage your purchases right from the birth of the PO
Patrice Tanguay | TrustRadius Reviewer

Gmelius

Gmelius is perfectly suited for making templates for emails to go out to clients. You can easily share the templates with your team, too, so that everyone has access to them. Gmelius also does a great job of tracking emails so you can confirm the information was received by clients. It is not great to send emails out directly from the mobile app or Gmelius itself, but as a plugin it's perfect.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

C2 ATOM
7.8
Gmelius
Organize and prioritize service tickets
C2 ATOM
8.0
Gmelius
Expert directory
C2 ATOM
9.0
Gmelius
Self-service tools
C2 ATOM
8.0
Gmelius
Subscription-based notifications
C2 ATOM
6.0
Gmelius
ITSM collaboration and documentation
C2 ATOM
8.0
Gmelius
ITSM reports and dashboards
C2 ATOM
8.0
Gmelius

ITSM asset management

C2 ATOM
7.5
Gmelius
Configuration mangement
C2 ATOM
8.0
Gmelius
Asset management dashboard
C2 ATOM
7.0
Gmelius

Change management

C2 ATOM
9.0
Gmelius
Change requests repository
C2 ATOM
9.0
Gmelius
Change calendar
C2 ATOM
9.0
Gmelius

Project Management

C2 ATOM
Gmelius
7.0
Task Management
C2 ATOM
Gmelius
7.3
Workflow Automation
C2 ATOM
Gmelius
7.3
Mobile Access
C2 ATOM
Gmelius
5.3
Search
C2 ATOM
Gmelius
8.0

Communication

C2 ATOM
Gmelius
8.8
Notifications
C2 ATOM
Gmelius
8.8

Pros

C2 ATOM

  • Great Dashboard
  • Easy to read and use graphical user interface
  • Very detailed contact list
Patrice Tanguay | TrustRadius Reviewer

Gmelius

  • Shared Inbox Organization
  • Email Automation
  • Team Email Communication
  • Integrations
  • Support
  • Simple interface
  • Easy setup
Sam Rainey | TrustRadius Reviewer

Cons

C2 ATOM

  • Alerts to advise when ticket thresholds avec been exceeded
  • The chat option is unnecessary with all the communication channels available
Patrice Tanguay | TrustRadius Reviewer

Gmelius

  • Inbox sharing/labelling features
  • usability - could be more user friendly
  • Changing services/tools offered without warning
Adrienne Cooley | TrustRadius Reviewer

Alternatives Considered

C2 ATOM

It all came down to cost. Total cost vs available functionalityHowever, being a Quebec based company the decision to purchase from a local company did have a factor in the decision making.
Patrice Tanguay | TrustRadius Reviewer

Gmelius

I have not used any products similar to Gmelius, so I can’t provide any helpful info on this topic unfortunately.
Sam Rainey | TrustRadius Reviewer

Return on Investment

C2 ATOM

  • Positive impact due to legacy application it replaced (more functionalities)
  • Offered an ITIL structured service catalog
  • Great solution that can support IT Service Center activities.
Patrice Tanguay | TrustRadius Reviewer

Gmelius

  • Time Savings.
  • Uniformity in Correspondence.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

C2 ATOM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$6,000

C2 ATOM Editions & Modules

On-premise Edition
C2 ATOM On-PremiseContact us
Starting Price$62.002
  1. none
  2. per month
SaaS Edition
SMALL TEAM$501
ACROSS YOUR BUSINESS$651
  1. per user per month
Additional Pricing Details
Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. Contact our team for more details.

Gmelius

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Gmelius Editions & Modules

Additional Pricing Details

Rating Summary

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