What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5 out of 100

Likelihood to Recommend

C2 ATOM

This is a great tool for small to mid size companies. It does what a help desk requires. However it does not have the options of a Remedy or Service Now:
  • Access your help desk anytime, anywhere using iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Manage your purchases right from the birth of the PO
Patrice Tanguay | TrustRadius Reviewer

InvGate Service Desk

This is well suited for someone who is looking for a basic help desk system (like we were). This product will get you out the door, but after owning it for several years now we have begun to look for more. The hardest part is that you cant get to raw data to use with other BI tools. If you want major customizations you will be limited
Kevin Smith | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

C2 ATOM
7.8
InvGate Service Desk
3.1
Organize and prioritize service tickets
C2 ATOM
8.0
InvGate Service Desk
5.0
Expert directory
C2 ATOM
9.0
InvGate Service Desk
1.0
Self-service tools
C2 ATOM
8.0
InvGate Service Desk
2.0
Subscription-based notifications
C2 ATOM
6.0
InvGate Service Desk
7.0
ITSM collaboration and documentation
C2 ATOM
8.0
InvGate Service Desk
5.0
ITSM reports and dashboards
C2 ATOM
8.0
InvGate Service Desk
1.0
Service restoration
C2 ATOM
InvGate Service Desk
1.0

ITSM asset management

C2 ATOM
7.5
InvGate Service Desk
1.0
Configuration mangement
C2 ATOM
8.0
InvGate Service Desk
1.0
Asset management dashboard
C2 ATOM
7.0
InvGate Service Desk
1.0

Change management

C2 ATOM
9.0
InvGate Service Desk
1.0
Change requests repository
C2 ATOM
9.0
InvGate Service Desk
1.0
Change calendar
C2 ATOM
9.0
InvGate Service Desk
Service-level management
C2 ATOM
InvGate Service Desk
1.0

Pros

C2 ATOM

  • Great Dashboard
  • Easy to read and use graphical user interface
  • Very detailed contact list
Patrice Tanguay | TrustRadius Reviewer

InvGate Service Desk

  • Set-up of system.
  • GUI is user-friendly.
Kevin Smith | TrustRadius Reviewer

Cons

C2 ATOM

  • Alerts to advise when ticket thresholds avec been exceeded
  • The chat option is unnecessary with all the communication channels available
Patrice Tanguay | TrustRadius Reviewer

InvGate Service Desk

  • The database for back-end is clunky and cryptic, and it is very hard to access data.
  • The reporting functions are really lacking.
Kevin Smith | TrustRadius Reviewer

Support Rating

C2 ATOM

No score
No answers yet
No answers on this topic

InvGate Service Desk

InvGate Service Desk 1.0
Based on 2 answers
This is one area where they need a lot of help, especially for being selling an ITSM. The service desk is located in Brazil, and they have very few individuals that speak English. Multiple updates over the year have broken the language of the system and tickets have come out in a foreign language. Support is unable to fix issues that occur where downtime occurs. Updates are too fast. Revisions happen 3-4 a week.
Kevin Smith | TrustRadius Reviewer

Alternatives Considered

C2 ATOM

It all came down to cost. Total cost vs available functionalityHowever, being a Quebec based company the decision to purchase from a local company did have a factor in the decision making.
Patrice Tanguay | TrustRadius Reviewer

InvGate Service Desk

At the time of comparison, InvGate had a better price and way quicker set-up time to get it up and running
Kevin Smith | TrustRadius Reviewer

Return on Investment

C2 ATOM

  • Positive impact due to legacy application it replaced (more functionalities)
  • Offered an ITIL structured service catalog
  • Great solution that can support IT Service Center activities.
Patrice Tanguay | TrustRadius Reviewer

InvGate Service Desk

  • Upfront, it had a very good ROI compared to a homegrown system that was being used.
  • Allows users to submit issues to get MFG back up and running.
Kevin Smith | TrustRadius Reviewer

Screenshots

Pricing Details

C2 ATOM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$6,000

C2 ATOM Editions & Modules

On-premise Edition
C2 ATOM On-PremiseContact us
Starting Price$62.002
  1. none
  2. per month
SaaS Edition
SMALL TEAM$501
ACROSS YOUR BUSINESS$651
  1. per user per month
Additional Pricing Details
Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. Contact our team for more details.

InvGate Service Desk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

InvGate Service Desk Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

C2 ATOM
8.0
InvGate Service Desk
5.0

Support Rating

C2 ATOM
InvGate Service Desk
1.0

Add comparison