What users are saying about
3 Ratings
3 Ratings
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Score 8 out of 100
2 Ratings
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Score 10 out of 100

Feature Set Ratings

  • InvGate Service Desk ranks higher in 2 feature sets: Incident and problem management, ITSM asset management
  • C2 ATOM and InvGate Service Desk are tied in 1 feature set: Change management

Incident and problem management

7.8

C2 ATOM

78%
9.3

InvGate Service Desk

93%
InvGate Service Desk ranks higher in 7/7 features

Organize and prioritize service tickets

8.0
80%
1 Rating
10.0
100%
2 Ratings

Expert directory

9.0
90%
1 Rating
9.0
90%
2 Ratings

Self-service tools

8.0
80%
1 Rating
10.0
100%
2 Ratings

Subscription-based notifications

6.0
60%
1 Rating
9.0
90%
2 Ratings

ITSM collaboration and documentation

8.0
80%
1 Rating
9.0
90%
2 Ratings

ITSM reports and dashboards

8.0
80%
1 Rating
9.0
90%
2 Ratings

Service restoration

N/A
0 Ratings
9.0
90%
2 Ratings

ITSM asset management

7.5

C2 ATOM

75%
9.0

InvGate Service Desk

90%
InvGate Service Desk ranks higher in 3/3 features

Configuration mangement

8.0
80%
1 Rating
9.0
90%
2 Ratings

Asset management dashboard

7.0
70%
1 Rating
9.0
90%
2 Ratings

Policy and contract enforcement

N/A
0 Ratings
9.0
90%
1 Rating

Change management

9.0

C2 ATOM

90%
9.0

InvGate Service Desk

90%
InvGate Service Desk ranks higher in 3/3 features

Change requests repository

9.0
90%
1 Rating
9.0
90%
2 Ratings

Change calendar

9.0
90%
1 Rating
9.0
90%
1 Rating

Service-level management

N/A
0 Ratings
9.0
90%
2 Ratings

Attribute Ratings

  • InvGate Service Desk is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

C2 ATOM

80%
1 Rating
10.0

InvGate Service Desk

100%
2 Ratings

Support Rating

C2 ATOM

N/A
0 Ratings
1.0

InvGate Service Desk

10%
2 Ratings

Likelihood to Recommend

Sherweb

This is a great tool for small to mid size companies. It does what a help desk requires. However it does not have the options of a Remedy or Service Now:
  • Access your help desk anytime, anywhere using iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Manage your purchases right from the birth of the PO
Read full review

InvGate

This is well suited for someone who is looking for a basic help desk system (like we were). This product will get you out the door, but after owning it for several years now we have begun to look for more. The hardest part is that you cant get to raw data to use with other BI tools. If you want major customizations you will be limited
Read full review

Pros

Sherweb

  • Great Dashboard
  • Easy to read and use graphical user interface
  • Very detailed contact list
Read full review

InvGate

  • Set-up of system.
  • GUI is user-friendly.
Read full review

Cons

Sherweb

  • Alerts to advise when ticket thresholds avec been exceeded
  • The chat option is unnecessary with all the communication channels available
Read full review

InvGate

  • The database for back-end is clunky and cryptic, and it is very hard to access data.
  • The reporting functions are really lacking.
Read full review

Pricing Details

C2 ATOM

Starting Price

$0

Editions & Modules

C2 ATOM editions and modules pricing
EditionModules
C2 ATOM On-PremiseContact us1
SMALL TEAM502
ACROSS YOUR BUSINESS653
Starting Price$62.004

Footnotes

  1. none
  2. per user per month
  3. per user per month
  4. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Required $6,000

Additional Details

Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. Contact our team for more details.

InvGate Service Desk

Starting Price

Editions & Modules

InvGate Service Desk editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Support Rating

    Sherweb

    No answers on this topic

    InvGate

    This is one area where they need a lot of help, especially for being selling an ITSM. The service desk is located in Brazil, and they have very few individuals that speak English. Multiple updates over the year have broken the language of the system and tickets have come out in a foreign language. Support is unable to fix issues that occur where downtime occurs. Updates are too fast. Revisions happen 3-4 a week.
    Read full review

    Alternatives Considered

    Sherweb

    It all came down to cost. Total cost vs available functionality However, being a Quebec based company the decision to purchase from a local company did have a factor in the decision making.
    Read full review

    InvGate

    At the time of comparison, InvGate had a better price and way quicker set-up time to get it up and running
    Read full review

    Return on Investment

    Sherweb

    • Positive impact due to legacy application it replaced (more functionalities)
    • Offered an ITIL structured service catalog
    • Great solution that can support IT Service Center activities.
    Read full review

    InvGate

    • Upfront, it had a very good ROI compared to a homegrown system that was being used.
    • Allows users to submit issues to get MFG back up and running.
    Read full review

    Screenshots

    Add comparison