TrustRadius

C2 ITSM vs. InvGate Service Desk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
C2 ITSM
Score 6.0 out of 10
Mid-Size Companies (51-1,000 employees)
C2 is an integrated IT service management software designed for organizations. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating ticketing. C2 delivers enterprise service management solutions for either on-premise or cloud installation. It boasts fast configuration and onboarding to facilitate software transition without touching a single line of code or living in fear of the next upgrade. The web-based solution aims…
$44
per month per user
InvGate Service Desk
Score 8.9 out of 10
N/A
The InvGate Service Desk is the ITIL / ITSM offering from Argentinian company InvGate.N/A
Pricing
C2 ITSMInvGate Service Desk
Editions & Modules
Named License
$44
per month per user
Concurrent Licenses
$60
per month per user
No answers on this topic
Offerings
Pricing Offerings
C2 ITSMInvGate Service Desk
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$6,000 per installationOptional
Additional DetailsCloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features.—
More Pricing Information
Community Pulse
C2 ITSMInvGate Service Desk
Top Pros
Top Cons
Features
C2 ITSMInvGate Service Desk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
C2 ITSM
-
Ratings
InvGate Service Desk
9.3
2 Ratings
13% above category average
Organize and prioritize service tickets00 Ratings10.02 Ratings
Expert directory00 Ratings9.02 Ratings
Service restoration00 Ratings9.02 Ratings
Self-service tools00 Ratings10.02 Ratings
Subscription-based notifications00 Ratings9.02 Ratings
ITSM collaboration and documentation00 Ratings9.02 Ratings
ITSM reports and dashboards00 Ratings9.02 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
C2 ITSM
-
Ratings
InvGate Service Desk
9.0
2 Ratings
9% above category average
Configuration mangement00 Ratings9.02 Ratings
Asset management dashboard00 Ratings9.02 Ratings
Policy and contract enforcement00 Ratings9.01 Ratings
Change management
Comparison of Change management features of Product A and Product B
C2 ITSM
-
Ratings
InvGate Service Desk
9.0
2 Ratings
7% above category average
Change requests repository00 Ratings9.02 Ratings
Change calendar00 Ratings9.01 Ratings
Service-level management00 Ratings9.02 Ratings
Best Alternatives
C2 ITSMInvGate Service Desk
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
C2 ITSMInvGate Service Desk
Likelihood to Recommend
-
(0 ratings)
10.0
(2 ratings)
Support Rating
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
C2 ITSMInvGate Service Desk
Likelihood to Recommend
Sherweb
No answers on this topic
InvGate
This is well suited for someone who is looking for a basic help desk system (like we were). This product will get you out the door, but after owning it for several years now we have begun to look for more. The hardest part is that you cant get to raw data to use with other BI tools. If you want major customizations you will be limited
Kevin Smith | TrustRadius Reviewer
Kevin Smith
Information Systems Manager
Read full review
Pros
Sherweb
No answers on this topic
InvGate
  • Set-up of system.
  • GUI is user-friendly.
Kevin Smith | TrustRadius Reviewer
Kevin Smith
Information Systems Manager
Read full review
Cons
Sherweb
No answers on this topic
InvGate
  • The database for back-end is clunky and cryptic, and it is very hard to access data.
  • The reporting functions are really lacking.
Kevin Smith | TrustRadius Reviewer
Kevin Smith
Information Systems Manager
Read full review
Support Rating
Sherweb
No answers on this topic
InvGate
This is one area where they need a lot of help, especially for being selling an ITSM. The service desk is located in Brazil, and they have very few individuals that speak English. Multiple updates over the year have broken the language of the system and tickets have come out in a foreign language. Support is unable to fix issues that occur where downtime occurs. Updates are too fast. Revisions happen 3-4 a week.
Kevin Smith | TrustRadius Reviewer
Kevin Smith
Information Systems Manager
Read full review
Alternatives Considered
Sherweb
No answers on this topic
InvGate
At the time of comparison, InvGate had a better price and way quicker set-up time to get it up and running
Kevin Smith | TrustRadius Reviewer
Kevin Smith
Information Systems Manager
Read full review
Return on Investment
Sherweb
No answers on this topic
InvGate
  • Upfront, it had a very good ROI compared to a homegrown system that was being used.
  • Allows users to submit issues to get MFG back up and running.
Kevin Smith | TrustRadius Reviewer
Kevin Smith
Information Systems Manager
Read full review
ScreenShots

C2 ITSM Screenshots

Screenshot of Ticket GridScreenshot of Calendar ViewScreenshot of Inside TicketScreenshot of Dashboard and ReportingScreenshot of Self-service web portalScreenshot of Workflow

InvGate Service Desk Screenshots

Screenshot of Incident ManagementScreenshot of Built In and Customizable ReportsScreenshot of Knowledge Base