3 Ratings
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Score 8 out of 100
32 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

C2 ATOM

This is a great tool for small to mid size companies. It does what a help desk requires. However it does not have the options of a Remedy or Service Now:
  • Access your help desk anytime, anywhere using iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Manage your purchases right from the birth of the PO
Patrice Tanguay | TrustRadius Reviewer

Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

I would recommend this product to anyone looking for an ITSM solution. Overall the team is very easy to work with and the solution is on par with others in the market. We have no complaints about the product and we are scaling it to meet our growing needs.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

C2 ATOM
7.8
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
8.2
Organize and prioritize service tickets
C2 ATOM
8.0
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
8.9
Expert directory
C2 ATOM
9.0
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
7.9
Self-service tools
C2 ATOM
8.0
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
7.6
Subscription-based notifications
C2 ATOM
6.0
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
8.0
ITSM collaboration and documentation
C2 ATOM
8.0
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
7.9
ITSM reports and dashboards
C2 ATOM
8.0
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
8.8
Service restoration
C2 ATOM
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
8.0

ITSM asset management

C2 ATOM
7.5
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
5.5
Configuration mangement
C2 ATOM
8.0
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
7.8
Asset management dashboard
C2 ATOM
7.0
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
7.5
Policy and contract enforcement
C2 ATOM
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
1.3

Change management

C2 ATOM
9.0
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
8.0
Change requests repository
C2 ATOM
9.0
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
9.8
Change calendar
C2 ATOM
9.0
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
6.1
Service-level management
C2 ATOM
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
8.0

Pros

C2 ATOM

  • Great Dashboard
  • Easy to read and use graphical user interface
  • Very detailed contact list
Patrice Tanguay | TrustRadius Reviewer

Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

  • Follow pre-defined workflows for ticket types.
  • Properly route tickets & messages to internal users.
  • Offer a simplified interface for writing message templates and workflows.
Anonymous | TrustRadius Reviewer

Cons

C2 ATOM

  • Alerts to advise when ticket thresholds avec been exceeded
  • The chat option is unnecessary with all the communication channels available
Patrice Tanguay | TrustRadius Reviewer

Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

  • Interface could use a facelift
  • Communicate with users from tickets
  • When all task have been completed the option to close the ticket should be available, or it just hangs out there
Anonymous | TrustRadius Reviewer

Support Rating

C2 ATOM

No score
No answers yet
No answers on this topic

Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk) 9.1
Based on 1 answer
Support system is very good. I believe they have done an excellent job supporting our questions
Anonymous | TrustRadius Reviewer

Alternatives Considered

C2 ATOM

It all came down to cost. Total cost vs available functionalityHowever, being a Quebec based company the decision to purchase from a local company did have a factor in the decision making.
Patrice Tanguay | TrustRadius Reviewer

Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

They only system that I can compare against Service Desk is ConnectWise. With that in mind, I definitely see that Service Desk is much easier to maintain, design and improve. The visual representation of processes does assist with seeing how it's working. However, the window design is still severely lacking in comparison.
Jason Koslowski | TrustRadius Reviewer

Return on Investment

C2 ATOM

  • Positive impact due to legacy application it replaced (more functionalities)
  • Offered an ITIL structured service catalog
  • Great solution that can support IT Service Center activities.
Patrice Tanguay | TrustRadius Reviewer

Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

  • Our Help Desk agents have been able to streamline the incident process and we were able to create template for common types of calls like lock-outs and password resets. This has saved the help desk a ton of time and helps resolve customer issues more quickly
  • The change management module allowed us to completely transform our process. It is now simple and intuitive to enter a change and have it approved and worked.
  • The CMDB module has allowed us to begin tracking our assets in one place and seeing how they relate to each other. This is something that was not available prior and it has streamlined our organization.
Anonymous | TrustRadius Reviewer

Screenshots

Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

Pricing Details

C2 ATOM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$6,000

C2 ATOM Editions & Modules

On-premise Edition
C2 ATOM On-PremiseContact us
Starting Price$62.002
  1. none
  2. per month
SaaS Edition
SMALL TEAM$501
ACROSS YOUR BUSINESS$651
  1. per user per month
Additional Pricing Details
Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. Contact our team for more details.

Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

C2 ATOM
8.0
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
6.2

Support Rating

C2 ATOM
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
9.1

Add comparison