What users are saying about
3 Ratings
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Score 8 out of 100
44 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • Micro Focus Service Manager ranks higher in 3 feature sets: Incident and problem management, ITSM asset management, Change management

Incident and problem management

7.8

C2 ATOM

78%
10.0

Micro Focus Service Manager

100%
Micro Focus Service Manager ranks higher in 7/7 features

Organize and prioritize service tickets

8.0
80%
1 Rating
10.0
100%
3 Ratings

Expert directory

9.0
90%
1 Rating
10.0
100%
3 Ratings

Self-service tools

8.0
80%
1 Rating
10.0
100%
3 Ratings

Subscription-based notifications

6.0
60%
1 Rating
10.0
100%
3 Ratings

ITSM collaboration and documentation

8.0
80%
1 Rating
10.0
100%
3 Ratings

ITSM reports and dashboards

8.0
80%
1 Rating
10.0
100%
3 Ratings

Service restoration

N/A
0 Ratings
10.0
100%
3 Ratings

ITSM asset management

7.5

C2 ATOM

75%
10.0

Micro Focus Service Manager

100%
Micro Focus Service Manager ranks higher in 3/3 features

Configuration mangement

8.0
80%
1 Rating
10.0
100%
3 Ratings

Asset management dashboard

7.0
70%
1 Rating
10.0
100%
3 Ratings

Policy and contract enforcement

N/A
0 Ratings
10.0
100%
3 Ratings

Change management

9.0

C2 ATOM

90%
10.0

Micro Focus Service Manager

100%
Micro Focus Service Manager ranks higher in 3/3 features

Change requests repository

9.0
90%
1 Rating
10.0
100%
2 Ratings

Change calendar

9.0
90%
1 Rating
10.0
100%
2 Ratings

Service-level management

N/A
0 Ratings
10.0
100%
2 Ratings

Attribute Ratings

  • Micro Focus Service Manager is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

C2 ATOM

80%
1 Rating
9.0

Micro Focus Service Manager

90%
3 Ratings

Likelihood to Recommend

Sherweb

This is a great tool for small to mid size companies. It does what a help desk requires. However it does not have the options of a Remedy or Service Now:
  • Access your help desk anytime, anywhere using iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Manage your purchases right from the birth of the PO
Read full review

Micro Focus

If you're looking for an ITIL compatible service manager tool, Micro Focus Service Manager is one of the best solutions for you. If you're looking to manage you or your customer's inventory in a way that is compatible with your contracts, Micro Focus Service Manager is one of the best solutions for you. Micro Focus Service Manager is a very flexible and scalable system.
Read full review

Pros

Sherweb

  • Great Dashboard
  • Easy to read and use graphical user interface
  • Very detailed contact list
Read full review

Micro Focus

  • We have a web based version and it's nice logging into it from the web.
  • It is nice that it has a favorites/dashboard where you can save your Knowledge Articles, open a new ticket, and access other shortcuts quickly.
Read full review

Cons

Sherweb

  • Alerts to advise when ticket thresholds avec been exceeded
  • The chat option is unnecessary with all the communication channels available
Read full review

Micro Focus

  • I find it as a wonderful tool, no improvements needs as of now w.r.t [with regard to] performance.
Read full review

Pricing Details

C2 ATOM

Starting Price

$0

Editions & Modules

C2 ATOM editions and modules pricing
EditionModules
C2 ATOM On-PremiseContact us1
SMALL TEAM502
ACROSS YOUR BUSINESS653
Starting Price$62.004

Footnotes

  1. none
  2. per user per month
  3. per user per month
  4. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Required $6,000

Additional Details

Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. Contact our team for more details.

Micro Focus Service Manager

Starting Price

Editions & Modules

Micro Focus Service Manager editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Alternatives Considered

    Sherweb

    It all came down to cost. Total cost vs available functionality However, being a Quebec based company the decision to purchase from a local company did have a factor in the decision making.
    Read full review

    Micro Focus

    • ITIL and ISO 20000 compatible service management tool.
    • The best for inventory management make relation with other ITIL processes.
    • Very flexible and scalable system.
    • You can find a more human resource for Micro Focus Service Manager
    • The community and support is also good
    Read full review

    Return on Investment

    Sherweb

    • Positive impact due to legacy application it replaced (more functionalities)
    • Offered an ITIL structured service catalog
    • Great solution that can support IT Service Center activities.
    Read full review

    Micro Focus

    • We take anywhere from between 850-1400 calls a day and overall the whole opening tickets to close process goes pretty smoothly.
    Read full review

    Screenshots

    Add comparison