What users are saying about
3 Ratings
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Score 8 out of 100
44 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

C2 ATOM

This is a great tool for small to mid size companies. It does what a help desk requires. However it does not have the options of a Remedy or Service Now:
  • Access your help desk anytime, anywhere using iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Manage your purchases right from the birth of the PO
Patrice Tanguay | TrustRadius Reviewer

Micro Focus Service Manager

If you're looking for an ITIL compatible service manager tool, Micro Focus Service Manager is one of the best solutions for you. If you're looking to manage you or your customer's inventory in a way that is compatible with your contracts, Micro Focus Service Manager is one of the best solutions for you. Micro Focus Service Manager is a very flexible and scalable system.
Celil ÇİYNEKLİ | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

C2 ATOM
7.8
Micro Focus Service Manager
10.0
Organize and prioritize service tickets
C2 ATOM
8.0
Micro Focus Service Manager
10.0
Expert directory
C2 ATOM
9.0
Micro Focus Service Manager
10.0
Self-service tools
C2 ATOM
8.0
Micro Focus Service Manager
10.0
Subscription-based notifications
C2 ATOM
6.0
Micro Focus Service Manager
10.0
ITSM collaboration and documentation
C2 ATOM
8.0
Micro Focus Service Manager
10.0
ITSM reports and dashboards
C2 ATOM
8.0
Micro Focus Service Manager
10.0
Service restoration
C2 ATOM
Micro Focus Service Manager
10.0

ITSM asset management

C2 ATOM
7.5
Micro Focus Service Manager
10.0
Configuration mangement
C2 ATOM
8.0
Micro Focus Service Manager
10.0
Asset management dashboard
C2 ATOM
7.0
Micro Focus Service Manager
10.0
Policy and contract enforcement
C2 ATOM
Micro Focus Service Manager
10.0

Change management

C2 ATOM
9.0
Micro Focus Service Manager
10.0
Change requests repository
C2 ATOM
9.0
Micro Focus Service Manager
10.0
Change calendar
C2 ATOM
9.0
Micro Focus Service Manager
10.0
Service-level management
C2 ATOM
Micro Focus Service Manager
10.0

Pros

C2 ATOM

  • Great Dashboard
  • Easy to read and use graphical user interface
  • Very detailed contact list
Patrice Tanguay | TrustRadius Reviewer

Micro Focus Service Manager

  • We have a web based version and it's nice logging into it from the web.
  • It is nice that it has a favorites/dashboard where you can save your Knowledge Articles, open a new ticket, and access other shortcuts quickly.
Sebastian Torres | TrustRadius Reviewer

Cons

C2 ATOM

  • Alerts to advise when ticket thresholds avec been exceeded
  • The chat option is unnecessary with all the communication channels available
Patrice Tanguay | TrustRadius Reviewer

Micro Focus Service Manager

  • To improve the search capabilities
Mike Zukerman | TrustRadius Reviewer

Alternatives Considered

C2 ATOM

It all came down to cost. Total cost vs available functionalityHowever, being a Quebec based company the decision to purchase from a local company did have a factor in the decision making.
Patrice Tanguay | TrustRadius Reviewer

Micro Focus Service Manager

[We selected HP Service Manager because] HPSM is reliable.
Anonymous | TrustRadius Reviewer

Return on Investment

C2 ATOM

  • Positive impact due to legacy application it replaced (more functionalities)
  • Offered an ITIL structured service catalog
  • Great solution that can support IT Service Center activities.
Patrice Tanguay | TrustRadius Reviewer

Micro Focus Service Manager

  • It improved visibility of our field IT service; record distribution and tracking.
  • Thanks to Its powerful SLA management ability, we can track all our customer's SLAs perfectly.
  • Thanks to Its powerful inventory management, we do not make any mistake in our customer's inventory management.
Celil ÇİYNEKLİ | TrustRadius Reviewer

Screenshots

Micro Focus Service Manager

Pricing Details

C2 ATOM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$6,000

C2 ATOM Editions & Modules

On-premise Edition
C2 ATOM On-PremiseContact us
Starting Price$62.002
  1. none
  2. per month
SaaS Edition
SMALL TEAM$501
ACROSS YOUR BUSINESS$651
  1. per user per month
Additional Pricing Details
Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. Contact our team for more details.

Micro Focus Service Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Micro Focus Service Manager Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

C2 ATOM
8.0
Micro Focus Service Manager
9.0

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