TrustRadius

C2 ITSM vs. OpenText Service Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
C2 ITSM
Score 6.0 out of 10
Mid-Size Companies (51-1,000 employees)
C2 is an integrated IT service management software designed for organizations. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating ticketing. C2 delivers enterprise service management solutions for either on-premise or cloud installation. It boasts fast configuration and onboarding to facilitate software transition without touching a single line of code or living in fear of the next upgrade. The web-based solution aims…
$44
per month per user
OpenText Service Manager
Score 9.0 out of 10
N/A
OpenText™ Service Manager (formerly from Micro Focus) is scalable service desk software powered by machine learning, analytics, and automation. It provides an ITSM platform for standardizing service delivery and support across the enterprise.N/A
Pricing
C2 ITSMOpenText Service Manager
Editions & Modules
Named License
$44
per month per user
Concurrent Licenses
$60
per month per user
No answers on this topic
Offerings
Pricing Offerings
C2 ITSMOpenText Service Manager
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$6,000 per installationNo setup fee
Additional DetailsCloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features.—
More Pricing Information
Community Pulse
C2 ITSMOpenText Service Manager
Top Pros
Top Cons
Features
C2 ITSMOpenText Service Manager
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
C2 ITSM
-
Ratings
OpenText Service Manager
9.4
2 Ratings
14% above category average
Organize and prioritize service tickets00 Ratings8.62 Ratings
Expert directory00 Ratings9.62 Ratings
Service restoration00 Ratings8.72 Ratings
Self-service tools00 Ratings9.82 Ratings
Subscription-based notifications00 Ratings9.82 Ratings
ITSM collaboration and documentation00 Ratings9.82 Ratings
ITSM reports and dashboards00 Ratings9.82 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
C2 ITSM
-
Ratings
OpenText Service Manager
9.7
2 Ratings
17% above category average
Configuration mangement00 Ratings9.72 Ratings
Asset management dashboard00 Ratings9.82 Ratings
Policy and contract enforcement00 Ratings9.52 Ratings
Change management
Comparison of Change management features of Product A and Product B
C2 ITSM
-
Ratings
OpenText Service Manager
10.0
1 Ratings
18% above category average
Change requests repository00 Ratings10.01 Ratings
Change calendar00 Ratings10.01 Ratings
Service-level management00 Ratings10.01 Ratings
Best Alternatives
C2 ITSMOpenText Service Manager
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
C2 ITSMOpenText Service Manager
Likelihood to Recommend
-
(0 ratings)
9.6
(2 ratings)
User Testimonials
C2 ITSMOpenText Service Manager
Likelihood to Recommend
Sherweb
No answers on this topic
OpenText
HP Service Manager (HPSM) is well suited for a big company and it does the job that it's intended to do but it's not perfect. It has a fairly large learning curve for searching Knowledge Management (KMs) and it takes time to learn how to be fast at creating/resolving tickets while on calls. I have been using HPSM for about 2 years now and we recently moved from the desk client to the web client and we are seeing a lot more issues than we did with the desk client. They keep coming out with updates for it so eventually most of our issues will hopefully be resolved. Overall the web experience is better as it looks more modern than what we used in the past.
Sebastian Torres | TrustRadius Reviewer
Sebastian Torres
Senior Field Help Desk Technician
Read full review
Pros
Sherweb
No answers on this topic
OpenText
  • Capacity management like maintaining CI's and their relations is good.
  • Approvals with HPSM is a cake walk and quite logical.
  • There is no wait for troubleshooting or help, HPSM tech help is always there.
Verified User
Anonymous
Read full review
Cons
Sherweb
No answers on this topic
OpenText
  • When you search Knowledge Articles, it is not like Google, and you need to learn how to search for what you need.
  • It takes a very long time to close tickets in HPSM. Here are the steps to close a ticket. 1. Add notes. 2. Add KM 3. Click Resolve 4.Click Save 5.Click Close 6.Click Okay to Message (ticket has recently been modified) 7. Click Close.
  • It's slow and sometimes crashes/freezes and you lose all the information you may have entered. I usually use notepad++ to gather all my notes and paste them into HPSM.
  • When searching previous tickets the preview pane does not allow for sorting by date to have the most recent at the very top every time you pull up previous tickets. Sometimes there are pages and pages of previous tickets and you have to click and scroll to get what you need.
  • I click on search KMs and it takes me to a blank page and I have to click the back button which then brings me to the search KM page.
Sebastian Torres | TrustRadius Reviewer
Sebastian Torres
Senior Field Help Desk Technician
Read full review
Alternatives Considered
Sherweb
No answers on this topic
OpenText
[We selected HP Service Manager because] HPSM is reliable.
Verified User
Anonymous
Read full review
Return on Investment
Sherweb
No answers on this topic
OpenText
  • We take anywhere from between 850-1400 calls a day and overall the whole opening tickets to close process goes pretty smoothly.
Sebastian Torres | TrustRadius Reviewer
Sebastian Torres
Senior Field Help Desk Technician
Read full review
ScreenShots

C2 ITSM Screenshots

Screenshot of Ticket GridScreenshot of Calendar ViewScreenshot of Inside TicketScreenshot of Dashboard and ReportingScreenshot of Self-service web portalScreenshot of Workflow