C2 ITSM vs. SolarWinds Service Desk (SSD)
C2 ITSM vs. SolarWinds Service Desk (SSD)
Product | Rating | Most Used By | Product Summary | Starting Price |
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C2 ITSM | Mid-Size Companies (51-1,000 employees) | C2 is an integrated IT service management software designed for organizations. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating ticketing. C2 delivers enterprise service management solutions for either on-premise or cloud installation. It boasts fast configuration and onboarding to facilitate software transition without touching a single line of code or living in fear of the next upgrade. The web-based solution aims… | $44 per month per user | |
SolarWinds Service Desk | N/A | SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | $6,000 per installation | No setup fee | ||||||||||||||
Additional Details | Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. | — | ||||||||||||||
More Pricing Information |
C2 ITSM | SolarWinds Service Desk (SSD) | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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C2 ITSM | SolarWinds Service Desk (SSD) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
C2 ITSM | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | - (0 ratings) | 7.9 (118 ratings) |
Likelihood to Renew | - (0 ratings) | 6.5 (8 ratings) |
Usability | - (0 ratings) | 8.9 (7 ratings) |
Availability | - (0 ratings) | 8.7 (7 ratings) |
Performance | - (0 ratings) | 8.9 (4 ratings) |
Support Rating | - (0 ratings) | 8.0 (92 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 8.2 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.9 (3 ratings) |
Configurability | - (0 ratings) | 7.3 (1 ratings) |
Ease of integration | - (0 ratings) | 4.5 (1 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.2 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.7 (2 ratings) |
C2 ITSM | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | Sherweb No answers on this topic | SolarWinds |
Pros | Sherweb No answers on this topic | SolarWinds |
Cons | Sherweb No answers on this topic | SolarWinds |
Likelihood to Renew | Sherweb No answers on this topic | SolarWinds |
Usability | Sherweb No answers on this topic | SolarWinds |
Reliability and Availability | Sherweb No answers on this topic | SolarWinds |
Performance | Sherweb No answers on this topic | SolarWinds |
Support Rating | Sherweb No answers on this topic | SolarWinds |
Online Training | Sherweb No answers on this topic | SolarWinds |
Implementation Rating | Sherweb No answers on this topic | SolarWinds |
Alternatives Considered | Sherweb No answers on this topic | SolarWinds |
Scalability | Sherweb No answers on this topic | SolarWinds |
Return on Investment | Sherweb No answers on this topic | SolarWinds |
ScreenShots | C2 ITSM Screenshots | SolarWinds Service Desk Screenshots |