What users are saying about
3 Ratings
10 Ratings
3 Ratings
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Score 8 out of 100
10 Ratings
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Score 8 out of 100

Feature Set Ratings

  • C2 ATOM ranks higher in 1 feature set: Change management
  • Spoke ranks higher in 2 feature sets: Incident and problem management, ITSM asset management

Incident and problem management

7.8

C2 ATOM

78%
8.4

Spoke

84%
Spoke ranks higher in 5/7 features

Organize and prioritize service tickets

8.0
80%
1 Rating
7.3
73%
4 Ratings

Expert directory

9.0
90%
1 Rating
8.3
83%
2 Ratings

Self-service tools

8.0
80%
1 Rating
8.6
86%
3 Ratings

Subscription-based notifications

6.0
60%
1 Rating
8.4
84%
3 Ratings

ITSM collaboration and documentation

8.0
80%
1 Rating
8.2
82%
3 Ratings

ITSM reports and dashboards

8.0
80%
1 Rating
8.0
80%
2 Ratings

Service restoration

N/A
0 Ratings
10.0
100%
1 Rating

ITSM asset management

7.5

C2 ATOM

75%
9.0

Spoke

90%
Spoke ranks higher in 2/3 features

Configuration mangement

8.0
80%
1 Rating
9.0
90%
1 Rating

Asset management dashboard

7.0
70%
1 Rating
N/A
0 Ratings

Policy and contract enforcement

N/A
0 Ratings
9.0
90%
1 Rating

Change management

9.0

C2 ATOM

90%
8.3

Spoke

83%
C2 ATOM ranks higher in 2/3 features

Change requests repository

9.0
90%
1 Rating
8.6
86%
3 Ratings

Change calendar

9.0
90%
1 Rating
8.3
83%
2 Ratings

Service-level management

N/A
0 Ratings
8.0
80%
2 Ratings

Attribute Ratings

  • Spoke is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

C2 ATOM

80%
1 Rating
8.4

Spoke

84%
4 Ratings

Support Rating

C2 ATOM

N/A
0 Ratings
8.0

Spoke

80%
2 Ratings

Likelihood to Recommend

Sherweb

This is a great tool for small to mid size companies. It does what a help desk requires. However it does not have the options of a Remedy or Service Now:
  • Access your help desk anytime, anywhere using iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Manage your purchases right from the birth of the PO
Read full review

Spoke

Spoke is well suited to ingesting the myriad questions and requests I get throughout my workday. If I receive requests directly, they make it easy to change those requests into tickets, which helps my team track and demonstrate the work that we do. Spoke is also great for auto-answering common issues and questions. It only takes three of the same general question for it to start recognizing and offering the answer from our KB. Spoke has also been a great partner in helping our team be more efficient and more effective, something we never got with our old provider. I can’t emphasize enough that Spoke is NOT for external-facing helpdesks. It’s just not. It works best for teams that are supporting their own colleagues. I would also say that, at the moment, it doesn’t scale well past a few hundred users. They’re implementing features this year that will be more helpful for that sort of thing. But it does work great for remote support!
Read full review

Pros

Sherweb

  • Great Dashboard
  • Easy to read and use graphical user interface
  • Very detailed contact list
Read full review

Spoke

  • Routes questions to the right team or person via Slack, email or text
  • Obtain status updates on current job requests
  • Allows IT to follow up more efficiently on the job requests from employees
Read full review

Cons

Sherweb

  • Alerts to advise when ticket thresholds avec been exceeded
  • The chat option is unnecessary with all the communication channels available
Read full review

Spoke

  • Newer company, a lot of features on the road map that aren't yet available.
  • A few bugs with the Slack integration.
  • Filtering/searching tickets is not intuitive.
Read full review

Pricing Details

C2 ATOM

Starting Price

$0

Editions & Modules

C2 ATOM editions and modules pricing
EditionModules
C2 ATOM On-PremiseContact us1
SMALL TEAM502
ACROSS YOUR BUSINESS653
Starting Price$62.004

Footnotes

  1. none
  2. per user per month
  3. per user per month
  4. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Required $6,000

Additional Details

Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. Contact our team for more details.

Spoke

Starting Price

Editions & Modules

Spoke editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Support Rating

    Sherweb

    No answers on this topic

    Spoke

    Any questions we've had were fielded in a very timely manner and their staff have been very helpful in our launch and ongoing inquiries. Internally, it has been very well received amongst staff and has increased efficiency, company wide
    Read full review

    Alternatives Considered

    Sherweb

    It all came down to cost. Total cost vs available functionality However, being a Quebec based company the decision to purchase from a local company did have a factor in the decision making.
    Read full review

    Spoke

    Spoke is just... easier. Easier to set up and easier to use, for both admins and users. We already have asset management and didn’t necessarily need our ticketing system to be directly connected to it. We wanted a product that was friendly to use, not crazy expensive, and didn’t require us to purchase an implementation package and/or a multi-day training package to roll-out. It’s not rocket science!
    Read full review

    Return on Investment

    Sherweb

    • Positive impact due to legacy application it replaced (more functionalities)
    • Offered an ITIL structured service catalog
    • Great solution that can support IT Service Center activities.
    Read full review

    Spoke

    • Spoke has been very cost efficient, more than paying for itself in gained productivity hours.
    Read full review

    Screenshots

    Add comparison