What users are saying about
3 Ratings
7 Ratings
3 Ratings
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Score 8 out of 100
7 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

C2 ATOM

This is a great tool for small to mid size companies. It does what a help desk requires. However it does not have the options of a Remedy or Service Now:
  • Access your help desk anytime, anywhere using iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Manage your purchases right from the birth of the PO
Patrice Tanguay | TrustRadius Reviewer

Spoke

Spoke is well suited to ingesting the myriad questions and requests I get throughout my workday. If I receive requests directly, they make it easy to change those requests into tickets, which helps my team track and demonstrate the work that we do. Spoke is also great for auto-answering common issues and questions. It only takes three of the same general question for it to start recognizing and offering the answer from our KB. Spoke has also been a great partner in helping our team be more efficient and more effective, something we never got with our old provider. I can’t emphasize enough that Spoke is NOT for external-facing helpdesks. It’s just not. It works best for teams that are supporting their own colleagues. I would also say that, at the moment, it doesn’t scale well past a few hundred users. They’re implementing features this year that will be more helpful for that sort of thing. But it does work great for remote support!
Rose Layton | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

C2 ATOM
7.8
Spoke
8.4
Organize and prioritize service tickets
C2 ATOM
8.0
Spoke
7.3
Expert directory
C2 ATOM
9.0
Spoke
8.3
Self-service tools
C2 ATOM
8.0
Spoke
8.6
Subscription-based notifications
C2 ATOM
6.0
Spoke
8.4
ITSM collaboration and documentation
C2 ATOM
8.0
Spoke
8.2
ITSM reports and dashboards
C2 ATOM
8.0
Spoke
8.0
Service restoration
C2 ATOM
Spoke
10.0

ITSM asset management

C2 ATOM
7.5
Spoke
9.0
Configuration mangement
C2 ATOM
8.0
Spoke
9.0
Asset management dashboard
C2 ATOM
7.0
Spoke
Policy and contract enforcement
C2 ATOM
Spoke
9.0

Change management

C2 ATOM
9.0
Spoke
8.3
Change requests repository
C2 ATOM
9.0
Spoke
8.6
Change calendar
C2 ATOM
9.0
Spoke
8.3
Service-level management
C2 ATOM
Spoke
8.0

Pros

C2 ATOM

  • Great Dashboard
  • Easy to read and use graphical user interface
  • Very detailed contact list
Patrice Tanguay | TrustRadius Reviewer

Spoke

  • Routes questions to the right team or person via Slack, email or text
  • Obtain status updates on current job requests
  • Allows IT to follow up more efficiently on the job requests from employees
Anonymous | TrustRadius Reviewer

Cons

C2 ATOM

  • Alerts to advise when ticket thresholds avec been exceeded
  • The chat option is unnecessary with all the communication channels available
Patrice Tanguay | TrustRadius Reviewer

Spoke

  • Newer company, a lot of features on the road map that aren't yet available.
  • A few bugs with the Slack integration.
  • Filtering/searching tickets is not intuitive.
Anonymous | TrustRadius Reviewer

Support Rating

C2 ATOM

No score
No answers yet
No answers on this topic

Spoke

Spoke 8.0
Based on 2 answers
Any questions we've had were fielded in a very timely manner and their staff have been very helpful in our launch and ongoing inquiries. Internally, it has been very well received amongst staff and has increased efficiency, company wide
Anonymous | TrustRadius Reviewer

Alternatives Considered

C2 ATOM

It all came down to cost. Total cost vs available functionalityHowever, being a Quebec based company the decision to purchase from a local company did have a factor in the decision making.
Patrice Tanguay | TrustRadius Reviewer

Spoke

Spoke is just... easier. Easier to set up and easier to use, for both admins and users. We already have asset management and didn’t necessarily need our ticketing system to be directly connected to it. We wanted a product that was friendly to use, not crazy expensive, and didn’t require us to purchase an implementation package and/or a multi-day training package to roll-out. It’s not rocket science!
Rose Layton | TrustRadius Reviewer

Return on Investment

C2 ATOM

  • Positive impact due to legacy application it replaced (more functionalities)
  • Offered an ITIL structured service catalog
  • Great solution that can support IT Service Center activities.
Patrice Tanguay | TrustRadius Reviewer

Spoke

  • Spoke has been very cost efficient, more than paying for itself in gained productivity hours.
Kristen Houston | TrustRadius Reviewer

Screenshots

Pricing Details

C2 ATOM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$6,000

C2 ATOM Editions & Modules

On-premise Edition
C2 ATOM On-PremiseContact us
Starting Price$62.002
  1. none
  2. per month
SaaS Edition
SMALL TEAM$501
ACROSS YOUR BUSINESS$651
  1. per user per month
Additional Pricing Details
Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. Contact our team for more details.

Spoke

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Spoke Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison