What users are saying about
3 Ratings
29 Ratings
3 Ratings
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Score 8 out of 100
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Likelihood to Recommend

C2 ATOM

This is a great tool for small to mid size companies. It does what a help desk requires. However it does not have the options of a Remedy or Service Now:
  • Access your help desk anytime, anywhere using iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Manage your purchases right from the birth of the PO
Patrice Tanguay | TrustRadius Reviewer

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

C2 ATOM
7.8
Vtiger
Organize and prioritize service tickets
C2 ATOM
8.0
Vtiger
Expert directory
C2 ATOM
9.0
Vtiger
Self-service tools
C2 ATOM
8.0
Vtiger
Subscription-based notifications
C2 ATOM
6.0
Vtiger
ITSM collaboration and documentation
C2 ATOM
8.0
Vtiger
ITSM reports and dashboards
C2 ATOM
8.0
Vtiger

ITSM asset management

C2 ATOM
7.5
Vtiger
Configuration mangement
C2 ATOM
8.0
Vtiger
Asset management dashboard
C2 ATOM
7.0
Vtiger

Change management

C2 ATOM
9.0
Vtiger
Change requests repository
C2 ATOM
9.0
Vtiger
Change calendar
C2 ATOM
9.0
Vtiger

Sales Force Automation

C2 ATOM
Vtiger
7.7
Customer data management / contact management
C2 ATOM
Vtiger
8.4
Workflow management
C2 ATOM
Vtiger
6.8
Opportunity management
C2 ATOM
Vtiger
6.9
Integration with email client (e.g., Outlook or Gmail)
C2 ATOM
Vtiger
7.6
Contract management
C2 ATOM
Vtiger
7.2
Quote & order management
C2 ATOM
Vtiger
7.5
Interaction tracking
C2 ATOM
Vtiger
9.6

Customer Service & Support

C2 ATOM
Vtiger
8.1
Case management
C2 ATOM
Vtiger
7.7
Help desk management
C2 ATOM
Vtiger
8.6

Marketing Automation

C2 ATOM
Vtiger
9.4
Lead management
C2 ATOM
Vtiger
9.3
Email marketing
C2 ATOM
Vtiger
9.6

CRM Project Management

C2 ATOM
Vtiger
8.7
Task management
C2 ATOM
Vtiger
8.0
Billing and invoicing management
C2 ATOM
Vtiger
9.2
Reporting
C2 ATOM
Vtiger
9.0

CRM Reporting & Analytics

C2 ATOM
Vtiger
9.5
Forecasting
C2 ATOM
Vtiger
9.0
Pipeline visualization
C2 ATOM
Vtiger
10.0
Customizable reports
C2 ATOM
Vtiger
9.6

Customization

C2 ATOM
Vtiger
7.9
Custom fields
C2 ATOM
Vtiger
7.9
Custom objects
C2 ATOM
Vtiger
8.5
API for custom integration
C2 ATOM
Vtiger
7.2

Social CRM

C2 ATOM
Vtiger
6.0
Social engagement
C2 ATOM
Vtiger
6.0

Platform

C2 ATOM
Vtiger
5.3
Mobile access
C2 ATOM
Vtiger
5.3

Security

C2 ATOM
Vtiger
8.6
Role-based user permissions
C2 ATOM
Vtiger
8.6

Pros

C2 ATOM

  • Great Dashboard
  • Easy to read and use graphical user interface
  • Very detailed contact list
Patrice Tanguay | TrustRadius Reviewer

Vtiger

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley | TrustRadius Reviewer

Cons

C2 ATOM

  • Alerts to advise when ticket thresholds avec been exceeded
  • The chat option is unnecessary with all the communication channels available
Patrice Tanguay | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Support Rating

C2 ATOM

No score
No answers yet
No answers on this topic

Vtiger

Vtiger 9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Alternatives Considered

C2 ATOM

It all came down to cost. Total cost vs available functionalityHowever, being a Quebec based company the decision to purchase from a local company did have a factor in the decision making.
Patrice Tanguay | TrustRadius Reviewer

Vtiger

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful
Nomar Norono | TrustRadius Reviewer

Return on Investment

C2 ATOM

  • Positive impact due to legacy application it replaced (more functionalities)
  • Offered an ITIL structured service catalog
  • Great solution that can support IT Service Center activities.
Patrice Tanguay | TrustRadius Reviewer

Vtiger

  • The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

C2 ATOM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$6,000

C2 ATOM Editions & Modules

On-premise Edition
C2 ATOM On-PremiseContact us
Starting Price$62.002
  1. none
  2. per month
SaaS Edition
SMALL TEAM$501
ACROSS YOUR BUSINESS$651
  1. per user per month
Additional Pricing Details
Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. Contact our team for more details.

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10

Vtiger Editions & Modules

Edition
Sales Starter$101
Sales Professional$201
Support Starter$101
Support Professional$201
Ultimate$301
  1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

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