CA Service Management, with CA Service Desk Manager vs. DX Application Performance Management
CA Service Management, with CA Service Desk Manager vs. DX Application Performance Management
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
CA Service Management | N/A | CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition. | N/A | |
DX Application Performance Management | N/A | DX Application Performance Management (formerly CA APM, or CA Application Performance Management) is an application performance management platform designed to correlate and analyze data in real-time. DX APM supports hybrid environments and customizable failure thresholds. | N/A |
CA Service Management, with CA Service Desk Manager | DX Application Performance Management | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CA Service Management, with CA Service Desk Manager | DX Application Performance Management | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
CA Service Management, with CA Service Desk Manager | DX Application Performance Management | |||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||||||||||||||||||||
ITSM asset management |
| |||||||||||||||||||||||||||||||||||||||
Change management |
| |||||||||||||||||||||||||||||||||||||||
Application Performance Management |
|
CA Service Management, with CA Service Desk Manager | DX Application Performance Management | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | GitLab Score 8.9 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | ManageEngine Site24x7 Score 9.2 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | ManageEngine Site24x7 Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CA Service Management, with CA Service Desk Manager | DX Application Performance Management | |
---|---|---|
Likelihood to Recommend | 9.0 (12 ratings) | 3.2 (6 ratings) |
Likelihood to Renew | 4.1 (6 ratings) | - (0 ratings) |
Support Rating | - (0 ratings) | 2.5 (2 ratings) |
CA Service Management, with CA Service Desk Manager | DX Application Performance Management | |
---|---|---|
Likelihood to Recommend | Broadcom | Broadcom |
Pros | Broadcom | Broadcom |
Cons | Broadcom | Broadcom |
Likelihood to Renew | Broadcom | Broadcom No answers on this topic |
Support Rating | Broadcom No answers on this topic | Broadcom |
Alternatives Considered | Broadcom | Broadcom |
Return on Investment | Broadcom | Broadcom |
ScreenShots |