CA Service Management, with CA Service Desk Manager vs. Ivanti LANDESK Service Desk (discontinued)
CA Service Management, with CA Service Desk Manager vs. Ivanti LANDESK Service Desk (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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CA Service Management | N/A | CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition. | N/A | |
Ivanti LANDESK Service Desk (discontinued) | N/A | The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering. | N/A |
CA Service Management, with CA Service Desk Manager | Ivanti LANDESK Service Desk (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CA Service Management, with CA Service Desk Manager | Ivanti LANDESK Service Desk (discontinued) | |
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Top Pros | ||
Top Cons |
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CA Service Management, with CA Service Desk Manager | Ivanti LANDESK Service Desk (discontinued) | ||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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CA Service Management, with CA Service Desk Manager | Ivanti LANDESK Service Desk (discontinued) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CA Service Management, with CA Service Desk Manager | Ivanti LANDESK Service Desk (discontinued) | |
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Likelihood to Recommend | 9.0 (12 ratings) | 6.0 (7 ratings) |
Likelihood to Renew | 4.1 (6 ratings) | - (0 ratings) |
Support Rating | - (0 ratings) | 9.1 (1 ratings) |
CA Service Management, with CA Service Desk Manager | Ivanti LANDESK Service Desk (discontinued) | |
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Likelihood to Recommend | Broadcom | Discontinued Products |
Pros | Broadcom | Discontinued Products |
Cons | Broadcom | Discontinued Products |
Likelihood to Renew | Broadcom | Discontinued Products No answers on this topic |
Support Rating | Broadcom No answers on this topic | Discontinued Products |
Alternatives Considered | Broadcom | Discontinued Products |
Return on Investment | Broadcom | Discontinued Products |
ScreenShots |