What users are saying about
Top Rated
169 Ratings
39 Ratings
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Score 6.5 out of 101
Top Rated
169 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

Likelihood to Recommend

CA Service Desk Manager

Scenario 1:We got a task for Automation of Business Automation Document (BRD) which has many complex scenarios and approvals, we have achieved this with the help of CA. Also IT Downtime Notification automation is also achieved with the help of process automation and ca service desk manager.Scenario 2:Integration with the third party tools required lot of customization as there is no available connector for that.
Farooq Hussain profile photo

Pega Platform

Pega plaform is well suited for large enterprise application development. Pega provides powerful capabilities in implementing security. It is used in Banking, healthcare and Insurance domains. So many banks all over the world are using Pega to develop their applications.Healthcare and insurance corporations also benefit similarly. Developing attractive UIs is difficult in Pega
No photo available

Feature Rating Comparison

Incident and problem management

CA Service Desk Manager
8.6
Pega Platform
Organize and prioritize service tickets
CA Service Desk Manager
9.7
Pega Platform
Expert directory
CA Service Desk Manager
8.7
Pega Platform
Service restoration
CA Service Desk Manager
8.4
Pega Platform
Self-service tools
CA Service Desk Manager
8.6
Pega Platform
Subscription-based notifications
CA Service Desk Manager
8.0
Pega Platform
ITSM collaboration and documentation
CA Service Desk Manager
9.7
Pega Platform
ITSM reports and dashboards
CA Service Desk Manager
7.5
Pega Platform

ITSM asset management

CA Service Desk Manager
9.2
Pega Platform
Configuration mangement
CA Service Desk Manager
9.7
Pega Platform
Asset management dashboard
CA Service Desk Manager
10.0
Pega Platform
Policy and contract enforcement
CA Service Desk Manager
8.0
Pega Platform

Change management

CA Service Desk Manager
9.1
Pega Platform
Change requests repository
CA Service Desk Manager
9.0
Pega Platform
Change calendar
CA Service Desk Manager
8.6
Pega Platform
Service-level management
CA Service Desk Manager
9.5
Pega Platform

Reporting & Analytics

CA Service Desk Manager
Pega Platform
7.8
Dashboards
CA Service Desk Manager
Pega Platform
8.2
Standard reports
CA Service Desk Manager
Pega Platform
8.0
Custom reports
CA Service Desk Manager
Pega Platform
7.3

Process Engine

CA Service Desk Manager
Pega Platform
7.8
Process designer
CA Service Desk Manager
Pega Platform
8.4
Process simulation
CA Service Desk Manager
Pega Platform
7.9
Business rules engine
CA Service Desk Manager
Pega Platform
8.5
SOA support
CA Service Desk Manager
Pega Platform
8.2
Process player
CA Service Desk Manager
Pega Platform
8.1
Support for modeling languages
CA Service Desk Manager
Pega Platform
5.4
Form builder
CA Service Desk Manager
Pega Platform
7.8
Model execution
CA Service Desk Manager
Pega Platform
8.0

Collaboration

CA Service Desk Manager
Pega Platform
7.5
Social collaboration tools
CA Service Desk Manager
Pega Platform
7.5

Content Management Capabilties

CA Service Desk Manager
Pega Platform
4.4
Content management
CA Service Desk Manager
Pega Platform
4.4

Pros

CA Service Desk Manager

  • Excellent workflow management
  • Resource task management
  • Knowledge management
Vandana Karthikeya profile photo

Pega Platform

  • Reusability
  • Pega’s Situational layer cake architecture is capable of organizing application to suit enterprise needs. An enterprise can have a complex organization structure located around the globe. Because of Situational layer cake architecture reusing common policies and procedures is easy while allowing for differences between products, regions, channels and customer segments.Whereas with some application development platforms, separate copies of the application should be created to suite different business context.
  • Faster application delivery
  • With Pega developers can reuse common policies and procedures, replicate functions and industry specific frameworks and utilize pega UI elements to develop applications. IT is easy to deploy.Therefore developers are capable of delivering application earlier compared to some application development platforms. Pega reduces time taken to deliver an outcome.
  • Pega upgrades
  • Pega platform is upddated to adapt and work with latest technologies.
  • Proprietary users support and maintain Pega platform continuously. Pega customer support is always willing to enhance product support.
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Cons

CA Service Desk Manager

  • Linking into other ITSM Tools for automatic event/alert generation could be a good feature to use. Not sure if this has been addressed in later versions of the product.
  • Effective integration into communication tools such as pagers, text messages would be a great plus. Again this may have been addressed in later versions.
Vandana Karthikeya profile photo

Pega Platform

  • Need more learning materials. For Beginners who have previous programming experience with another language takes more time to learn.
  • If the developer is met with an issue in pega platform , they have to rely on Pega supporting team to fix it.
  • Customization is available but is not encouraged. Pega does not support faults that occur in customized solutions.
No photo available

Likelihood to Renew

CA Service Desk Manager

CA Service Desk Manager 4.1
Based on 6 answers
I would go for a broader service management tool.
Vandana Karthikeya profile photo

Pega Platform

Pega Platform 10.0
Based on 6 answers
Tool has been already integrated in most our business partners units. We need continuity. Good working relationship with contractors.
Philippe Grain profile photo

Support

CA Service Desk Manager

No score
No answers yet
No answers on this topic

Pega Platform

Pega Platform 8.9
Based on 2 answers
We have received very good support from PEGA from initial phase of the product and it has a very good turnaround time for any issue reported with a respective solution.
Pramod Waingankar profile photo

Online Training

CA Service Desk Manager

No score
No answers yet
No answers on this topic

Pega Platform

Pega Platform 8.0
Based on 1 answer
The online training is an excellent one, but still it is missing hands on development.
No photo available

Alternatives Considered

CA Service Desk Manager

Vandana Karthikeya profile photo

Pega Platform

We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many BPM Tools. We also conducted a detailed study with developers to identify the best products out of Suite of BPM products. It's observed that Rules engines integration is very streamlined with forms in Pega whereas other tools multiple have powerful data model capabilities but lacks the ease of creating business rules.
No photo available

Return on Investment

CA Service Desk Manager

  • Increase employee efficiency
  • Better productivity
  • Easier work flow management
Vandana Karthikeya profile photo

Pega Platform

  • Positive: Application build time reduces to 40%-60%.
  • Positive: UI is well accepted.
  • Negative: Custom reports are hard to deal with.
Sankhadeep Basak profile photo

Screenshots

CA Service Desk Manager

Pega Platform

Pricing Details

CA Service Desk Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Pega Platform

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
For the latest information on pricing, visit https://www.pega.com/products/pega-7-platform/pricing

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