CA Service Management, with CA Service Desk Manager vs. Spiceworks Help Desk
CA Service Management, with CA Service Desk Manager vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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CA Service Management | N/A | CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition. | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
CA Service Management, with CA Service Desk Manager | Spiceworks Help Desk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
CA Service Management, with CA Service Desk Manager | Spiceworks Help Desk | |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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CA Service Management, with CA Service Desk Manager | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CA Service Management, with CA Service Desk Manager | Spiceworks Help Desk | |
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Likelihood to Recommend | 9.0 (12 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | 4.1 (6 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
CA Service Management, with CA Service Desk Manager | Spiceworks Help Desk | |
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Likelihood to Recommend | Broadcom | Spiceworks Ziff Davis |
Pros | Broadcom | Spiceworks Ziff Davis |
Cons | Broadcom | Spiceworks Ziff Davis |
Likelihood to Renew | Broadcom | Spiceworks Ziff Davis |
Usability | Broadcom No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | Broadcom No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Broadcom No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | Broadcom No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Broadcom | Spiceworks Ziff Davis |
Return on Investment | Broadcom | Spiceworks Ziff Davis |
ScreenShots |