CA Unicenter NSM (Discontinued)
3 Ratings
HP BTODiscontinued
15 Ratings

CA Unicenter NSM (Discontinued)

3 Ratings
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Score 3.1 out of 100

Based on 3 reviews and ratings

HP BTODiscontinued

15 Ratings
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Score 4 out of 100

Based on 15 reviews and ratings

Feature Set Ratings

    Monitoring Tasks

    6.0

    CA Unicenter NSM (Discontinued)

    60%

    HP BTODiscontinued

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 1/1 features
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 1/1 features

    Automated alerts and notifications

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Management Tasks

    6.0

    CA Unicenter NSM (Discontinued)

    60%

    HP BTODiscontinued

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 3/3 features
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 3/3 features

    Patch Management

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Service configuration management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Software and hardware inventory

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Reporting

    5.5

    CA Unicenter NSM (Discontinued)

    55%

    HP BTODiscontinued

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 4/4 features
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 4/4 features

    Performance data reports

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Customizable reporting

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Data visualization

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Risk analysis

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Security

    2.0

    CA Unicenter NSM (Discontinued)

    20%

    HP BTODiscontinued

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 1/1 features
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 1/1 features

    Antivirus and malware management

    2.0
    20%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • HP BTODiscontinued is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    3.0

    CA Unicenter NSM (Discontinued)

    30%
    1 Rating
    8.0

    HP BTODiscontinued

    80%
    1 Rating

    Support Rating

    2.0

    CA Unicenter NSM (Discontinued)

    20%
    2 Ratings

    HP BTODiscontinued

    N/A
    0 Ratings

    Likelihood to Recommend

    CA Unicenter NSM (Discontinued)

    It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    HP BTODiscontinued

    HP Openview really helped us when we migrated our old SAP Data from IBM Platform to OpenText.

    Read full review

    Deep Sengar | TrustRadius Reviewer
    Deep Sengar
    View all 1 answers on this topic

    Pros

    CA Unicenter NSM (Discontinued)

    • ITIL ticketing (incidents, problems, etc.).
    • Change orders.
    • Matching up its asset management system with incidents/change orders.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    HP BTODiscontinued

    • SAP Batch Job monitoring.
    • File Systems
    • Database Montioring

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    Deep Sengar | TrustRadius Reviewer
    Deep Sengar
    View all 1 answers on this topic

    Cons

    CA Unicenter NSM (Discontinued)

    • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
    • It's complicated - We do routine internal training just to get people to use it correctly.
    • It doesn't have an automated way of discovering assets. Everything has to be force-fed.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    HP BTODiscontinued

    • Monitoring interface should be more user friendly.

    Read full review

    Deep Sengar | TrustRadius Reviewer
    Deep Sengar
    View all 1 answers on this topic

    Pricing Details

    CA Unicenter NSM (Discontinued)

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    HP BTODiscontinued

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Support Rating

    CA Unicenter NSM (Discontinued)

    CA Unicenter NSM (Discontinued) 2.0
    Based on 2 answers
    We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    HP BTODiscontinued

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    CA Unicenter NSM (Discontinued)

    I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    HP BTODiscontinued

    User friendly, easy to access and more detailed info during the monitoring.

    Read full review

    Deep Sengar | TrustRadius Reviewer
    Deep Sengar
    View all 1 answers on this topic

    Return on Investment

    CA Unicenter NSM (Discontinued)

    • It helped make us an ITIL shop.
    • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
    • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    HP BTODiscontinued

    • Biggest support in maintaining 10,000 Linux servers.

    Read full review

    Deep Sengar | TrustRadius Reviewer
    Deep Sengar
    View all 1 answers on this topic

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