What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 3.1 out of 100
Based on 3 reviews and ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 4 out of 100
Based on 15 reviews and ratings
Feature Set Ratings
Monitoring Tasks

6.0
CA Unicenter NSM (Discontinued)
60%
HP BTODiscontinued
Feature Set Not Supported
N/A
CA Unicenter Network and Systems Management (Discontinued) ranks higher in 1/1 features
CA Unicenter Network and Systems Management (Discontinued) ranks higher in 1/1 features
Automated alerts and notifications

6.0
60%
1 Rating
N/A
0 Ratings
Management Tasks

6.0
CA Unicenter NSM (Discontinued)
60%
HP BTODiscontinued
Feature Set Not Supported
N/A
CA Unicenter Network and Systems Management (Discontinued) ranks higher in 3/3 features
CA Unicenter Network and Systems Management (Discontinued) ranks higher in 3/3 features
Patch Management

5.0
50%
1 Rating
N/A
0 Ratings
Service configuration management

8.0
80%
1 Rating
N/A
0 Ratings
Software and hardware inventory

5.0
50%
1 Rating
N/A
0 Ratings
Reporting

5.5
CA Unicenter NSM (Discontinued)
55%
HP BTODiscontinued
Feature Set Not Supported
N/A
CA Unicenter Network and Systems Management (Discontinued) ranks higher in 4/4 features
CA Unicenter Network and Systems Management (Discontinued) ranks higher in 4/4 features
Performance data reports

5.0
50%
1 Rating
N/A
0 Ratings
Customizable reporting

7.0
70%
1 Rating
N/A
0 Ratings
Data visualization

5.0
50%
1 Rating
N/A
0 Ratings
Risk analysis

5.0
50%
1 Rating
N/A
0 Ratings
Security

2.0
CA Unicenter NSM (Discontinued)
20%
HP BTODiscontinued
Feature Set Not Supported
N/A
CA Unicenter Network and Systems Management (Discontinued) ranks higher in 1/1 features
CA Unicenter Network and Systems Management (Discontinued) ranks higher in 1/1 features
Antivirus and malware management

2.0
20%
1 Rating
N/A
0 Ratings
Attribute Ratings
- HP BTODiscontinued is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

3.0
CA Unicenter NSM (Discontinued)
30%
1 Rating
8.0
HP BTODiscontinued
80%
1 Rating
Support Rating

2.0
CA Unicenter NSM (Discontinued)
20%
2 Ratings
HP BTODiscontinued
N/A
0 Ratings
Likelihood to Recommend
CA Unicenter NSM (Discontinued)
It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.

Verified User
Director in Information Technology
Government Administration Company, 10,001+ employeesHP BTODiscontinued
HP Openview really helped us when we migrated our old SAP Data from IBM Platform to OpenText.
Datacenter Operation Engineer
Appnexus Inc.Medical Devices, 5001-10,000 employees
Pros
CA Unicenter NSM (Discontinued)
- ITIL ticketing (incidents, problems, etc.).
- Change orders.
- Matching up its asset management system with incidents/change orders.

Verified User
Director in Information Technology
Government Administration Company, 10,001+ employeesHP BTODiscontinued
- SAP Batch Job monitoring.
- File Systems
- Database Montioring
Datacenter Operation Engineer
Appnexus Inc.Medical Devices, 5001-10,000 employees
Cons
CA Unicenter NSM (Discontinued)
- The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
- It's complicated - We do routine internal training just to get people to use it correctly.
- It doesn't have an automated way of discovering assets. Everything has to be force-fed.

Verified User
Director in Information Technology
Government Administration Company, 10,001+ employeesHP BTODiscontinued
- Monitoring interface should be more user friendly.
Datacenter Operation Engineer
Appnexus Inc.Medical Devices, 5001-10,000 employees
Pricing Details
CA Unicenter NSM (Discontinued)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—HP BTODiscontinued
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
CA Unicenter NSM (Discontinued)
CA Unicenter NSM (Discontinued) 2.0
Based on 2 answers
We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.

Verified User
Director in Information Technology
Government Administration Company, 10,001+ employeesHP BTODiscontinued
No score
No answers yet
No answers on this topic
Alternatives Considered
CA Unicenter NSM (Discontinued)
I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.

Verified User
Director in Information Technology
Government Administration Company, 10,001+ employeesHP BTODiscontinued
User friendly, easy to access and more detailed info during the monitoring.
Datacenter Operation Engineer
Appnexus Inc.Medical Devices, 5001-10,000 employees
Return on Investment
CA Unicenter NSM (Discontinued)
- It helped make us an ITIL shop.
- It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
- Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.

Verified User
Director in Information Technology
Government Administration Company, 10,001+ employeesHP BTODiscontinued
- Biggest support in maintaining 10,000 Linux servers.
Datacenter Operation Engineer
Appnexus Inc.Medical Devices, 5001-10,000 employees