CA Unicenter NSM (Discontinued) vs HP BTO (formerly OpenView) Discontinued

Likelihood to Recommend

It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.

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Verified User

Director in Information Technology

Government Administration Company, 10,001+ employees

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HP Openview really helped us when we migrated our old SAP Data from IBM Platform to OpenText.

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Deep Sengar

Datacenter Operation Engineer

Appnexus Inc.Medical Devices, 5001-10,000 employees

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Feature Rating Comparison

CA Unicenter NSM (Discontinued)

HP BTO (formerly OpenView) Discontinued

Automated alerts and notifications

CA Unicenter NSM (Discontinued)

HP BTO (formerly OpenView) Discontinued

Patch Management

Service configuration management

Software and hardware inventory

CA Unicenter NSM (Discontinued)

HP BTO (formerly OpenView) Discontinued

Performance data reports

Customizable reporting

Data visualization

Risk analysis

CA Unicenter NSM (Discontinued)

HP BTO (formerly OpenView) Discontinued

Antivirus and malware management

Pros

ITIL ticketing (incidents, problems, etc.).
Change orders.
Matching up its asset management system with incidents/change orders.

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Verified User

Director in Information Technology

Government Administration Company, 10,001+ employees

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SAP Batch Job monitoring.
File Systems
Database Montioring

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Deep Sengar

Datacenter Operation Engineer

Appnexus Inc.Medical Devices, 5001-10,000 employees

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Cons

The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
It's complicated - We do routine internal training just to get people to use it correctly.
It doesn't have an automated way of discovering assets. Everything has to be force-fed.

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Verified User

Director in Information Technology

Government Administration Company, 10,001+ employees

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Monitoring interface should be more user friendly.

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Deep Sengar

Datacenter Operation Engineer

Appnexus Inc.Medical Devices, 5001-10,000 employees

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Support Rating

CA Unicenter NSM (Discontinued) 2.0

Based on 2 answers

We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.

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Verified User

Director in Information Technology

Government Administration Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.

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Verified User

Director in Information Technology

Government Administration Company, 10,001+ employees

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User friendly, easy to access and more detailed info during the monitoring.

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Deep Sengar

Datacenter Operation Engineer

Appnexus Inc.Medical Devices, 5001-10,000 employees

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Return on Investment

It helped make us an ITIL shop.
It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.

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Verified User

Director in Information Technology

Government Administration Company, 10,001+ employees

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Biggest support in maintaining 10,000 Linux servers.

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Deep Sengar

Datacenter Operation Engineer

Appnexus Inc.Medical Devices, 5001-10,000 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

CA Unicenter NSM (Discontinued)

HP BTO (formerly OpenView) Discontinued

CA Unicenter NSM (Discontinued)

HP BTO (formerly OpenView) Discontinued

CA Unicenter NSM (Discontinued) vs HP BTO (formerly OpenView) Discontinued