CA Unicenter Network and Systems Management (Discontinued) vs. Indeni

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CA Unicenter NSM (Discontinued)
Score 3.1 out of 10
N/A
Unicenter Network and Systems Management (Unicenter NSM) from CA Technologies reached end of life (EOL) in 2015.N/A
Indeni
Score 7.0 out of 10
Enterprise companies (1,001+ employees)
Indeni aims to make it easy to manage the infrastructure of digital businesses. With Indeni Knowledge and Indeni Crowd companies can create an infrastructure that is adaptable to change. The product offers a deep set of integrations to critical devices, built-in automation, and remediation instructions, with the goal of arming IT with the knowledge they need to move from reactive to proactive infrastructure management. By analyzing billions of data points per day, and gathering knowledge from…N/A
Pricing
CA Unicenter Network and Systems Management (Discontinued)Indeni
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CA Unicenter NSM (Discontinued)Indeni
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CA Unicenter Network and Systems Management (Discontinued)Indeni
Top Pros
Top Cons
Features
CA Unicenter Network and Systems Management (Discontinued)Indeni
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
CA Unicenter Network and Systems Management (Discontinued)
6.0
1 Ratings
28% below category average
Indeni
-
Ratings
Automated alerts and notifications6.01 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
CA Unicenter Network and Systems Management (Discontinued)
6.0
1 Ratings
21% below category average
Indeni
-
Ratings
Patch Management5.01 Ratings00 Ratings
Service configuration management8.01 Ratings00 Ratings
Software and hardware inventory5.01 Ratings00 Ratings
Reporting
Comparison of Reporting features of Product A and Product B
CA Unicenter Network and Systems Management (Discontinued)
5.5
1 Ratings
32% below category average
Indeni
-
Ratings
Performance data reports5.01 Ratings00 Ratings
Customizable reporting7.01 Ratings00 Ratings
Data visualization5.01 Ratings00 Ratings
Risk analysis5.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
CA Unicenter Network and Systems Management (Discontinued)
2.0
1 Ratings
107% below category average
Indeni
-
Ratings
Antivirus and malware management2.01 Ratings00 Ratings
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CA Unicenter Network and Systems Management (Discontinued)Indeni
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Medium-sized Companies
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Enterprises
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SolarWinds Network Configuration Manager (NCM)
SolarWinds Network Configuration Manager (NCM)
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CA Unicenter Network and Systems Management (Discontinued)Indeni
Likelihood to Recommend
3.0
(1 ratings)
7.0
(1 ratings)
Support Rating
2.0
(1 ratings)
-
(0 ratings)
User Testimonials
CA Unicenter Network and Systems Management (Discontinued)Indeni
Likelihood to Recommend
Discontinued Products
It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
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Indeni Ltd
This applies to current releases, I guess the next one will be much more comprehensive.
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Pros
Discontinued Products
  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
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Indeni Ltd
  • Installation and initial setup.
  • Updates.
  • Communications and support from developers.
  • Looks pretty solid, few bugs.
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Cons
Discontinued Products
  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
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Indeni Ltd
  • Hardware support.
  • Slack integration (not sure if really needed, just because many others have this).
  • Universal connector for Linux boxes.
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Support Rating
Discontinued Products
We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
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Indeni Ltd
No answers on this topic
Alternatives Considered
Discontinued Products
I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
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Indeni Ltd
Indeni is not a substitution, I guess it can be used for operations support while Cisco Prime does configuration management and PRTG can monitor traffic and/or WAN.
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Return on Investment
Discontinued Products
  • It helped make us an ITIL shop.
  • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
  • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
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Indeni Ltd
  • No, I am in the evaluation stage and cannot calculate ROI.
  • Indeni can be used to support the implementation of high-scale projects.
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ScreenShots

Indeni Screenshots

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