What users are saying about
3 Ratings
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Score 3.1 out of 100
1 Rating
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Score 7 out of 100

Likelihood to Recommend

CA Unicenter NSM (Discontinued)

It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
Anonymous | TrustRadius Reviewer

Indeni

This applies to current releases, I guess the next one will be much more comprehensive.
Sergei Chernooki | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

CA Unicenter NSM (Discontinued)
6.0
Indeni
Automated alerts and notifications
CA Unicenter NSM (Discontinued)
6.0
Indeni

Management Tasks

CA Unicenter NSM (Discontinued)
6.0
Indeni
Patch Management
CA Unicenter NSM (Discontinued)
5.0
Indeni
Service configuration management
CA Unicenter NSM (Discontinued)
8.0
Indeni
Software and hardware inventory
CA Unicenter NSM (Discontinued)
5.0
Indeni

Reporting

CA Unicenter NSM (Discontinued)
5.5
Indeni
Performance data reports
CA Unicenter NSM (Discontinued)
5.0
Indeni
Customizable reporting
CA Unicenter NSM (Discontinued)
7.0
Indeni
Data visualization
CA Unicenter NSM (Discontinued)
5.0
Indeni
Risk analysis
CA Unicenter NSM (Discontinued)
5.0
Indeni

Security

CA Unicenter NSM (Discontinued)
2.0
Indeni
Antivirus and malware management
CA Unicenter NSM (Discontinued)
2.0
Indeni

Pros

CA Unicenter NSM (Discontinued)

  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
Anonymous | TrustRadius Reviewer

Indeni

  • Installation and initial setup.
  • Updates.
  • Communications and support from developers.
  • Looks pretty solid, few bugs.
Sergei Chernooki | TrustRadius Reviewer

Cons

CA Unicenter NSM (Discontinued)

  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
Anonymous | TrustRadius Reviewer

Indeni

  • Hardware support.
  • Slack integration (not sure if really needed, just because many others have this).
  • Universal connector for Linux boxes.
Sergei Chernooki | TrustRadius Reviewer

Support Rating

CA Unicenter NSM (Discontinued)

CA Unicenter NSM (Discontinued) 2.0
Based on 2 answers
We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
Anonymous | TrustRadius Reviewer

Indeni

No score
No answers yet
No answers on this topic

Alternatives Considered

CA Unicenter NSM (Discontinued)

I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
Anonymous | TrustRadius Reviewer

Indeni

Indeni is not a substitution, I guess it can be used for operations support while Cisco Prime does configuration management and PRTG can monitor traffic and/or WAN.
Sergei Chernooki | TrustRadius Reviewer

Return on Investment

CA Unicenter NSM (Discontinued)

  • It helped make us an ITIL shop.
  • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
  • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
Anonymous | TrustRadius Reviewer

Indeni

  • No, I am in the evaluation stage and cannot calculate ROI.
  • Indeni can be used to support the implementation of high-scale projects.
Sergei Chernooki | TrustRadius Reviewer

Screenshots

CA Unicenter NSM (Discontinued)

Indeni

Pricing Details

CA Unicenter NSM (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Indeni

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CA Unicenter NSM (Discontinued)
3.0
Indeni
7.0

Support Rating

CA Unicenter NSM (Discontinued)
2.0
Indeni

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