What users are saying about
3 Ratings
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Score 3.1 out of 100
7 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

CA Unicenter NSM (Discontinued)

It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
Anonymous | TrustRadius Reviewer

Scrutinizer

If you need a network security forensic tool, this is a great fit. Scrutinizer collects everything you have configured as a target without losing data. If you need an in-depth analysis of your network flows, as in who is doing what with what this is a good fit. Scrutinizer translates a massive about of data into readable tables and reports.
Mike Maner | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

CA Unicenter NSM (Discontinued)
6.0
Scrutinizer
Automated alerts and notifications
CA Unicenter NSM (Discontinued)
6.0
Scrutinizer

Management Tasks

CA Unicenter NSM (Discontinued)
6.0
Scrutinizer
Patch Management
CA Unicenter NSM (Discontinued)
5.0
Scrutinizer
Service configuration management
CA Unicenter NSM (Discontinued)
8.0
Scrutinizer
Software and hardware inventory
CA Unicenter NSM (Discontinued)
5.0
Scrutinizer

Reporting

CA Unicenter NSM (Discontinued)
5.5
Scrutinizer
Performance data reports
CA Unicenter NSM (Discontinued)
5.0
Scrutinizer
Customizable reporting
CA Unicenter NSM (Discontinued)
7.0
Scrutinizer
Data visualization
CA Unicenter NSM (Discontinued)
5.0
Scrutinizer
Risk analysis
CA Unicenter NSM (Discontinued)
5.0
Scrutinizer

Security

CA Unicenter NSM (Discontinued)
2.0
Scrutinizer
Antivirus and malware management
CA Unicenter NSM (Discontinued)
2.0
Scrutinizer

Pros

CA Unicenter NSM (Discontinued)

  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
Anonymous | TrustRadius Reviewer

Scrutinizer

  • Netflow collection, organization and presentation
  • Reporting, scheduled reporting and historical reporting are amazing
  • Security analytics are particularly useful.
Anonymous | TrustRadius Reviewer

Cons

CA Unicenter NSM (Discontinued)

  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
Anonymous | TrustRadius Reviewer

Scrutinizer

  • The free version has some limitations that make an accurate evaluation difficult, every day at midnight the data is flushed and you start over.
  • If you are purchasing the appliance, you won't have admin access to it.
  • Reporting could use some polished graphics and advance filtering features.
Mike Maner | TrustRadius Reviewer

Support Rating

CA Unicenter NSM (Discontinued)

CA Unicenter NSM (Discontinued) 2.0
Based on 2 answers
We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
Anonymous | TrustRadius Reviewer

Scrutinizer

Scrutinizer 7.0
Based on 2 answers
Support is support, they are either there or they are not. Scrutinizer support has been there every time I've needed them. They rely a bit too much on email correspondence, sometimes I want a voice to tell me what to do, and fast
Mike Maner | TrustRadius Reviewer

Alternatives Considered

CA Unicenter NSM (Discontinued)

I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
Anonymous | TrustRadius Reviewer

Scrutinizer

Scrutinizer seems to have more functionality for less money, time to setup and easy of use is also a huge factor in choosing Scrutinizer over other products
Anonymous | TrustRadius Reviewer

Return on Investment

CA Unicenter NSM (Discontinued)

  • It helped make us an ITIL shop.
  • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
  • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
Anonymous | TrustRadius Reviewer

Scrutinizer

  • Troubleshooting Bandwidth or user specific issues is a breeze now.
  • Long time historical flows are essential for troubleshooting and reporting.
Anonymous | TrustRadius Reviewer

Pricing Details

CA Unicenter NSM (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Scrutinizer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

CA Unicenter NSM (Discontinued)
3.0
Scrutinizer
7.1

Support Rating

CA Unicenter NSM (Discontinued)
2.0
Scrutinizer
7.0

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