What users are saying about
8 Ratings
22 Ratings
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Score 8.9 out of 100
8 Ratings
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Score 5.5 out of 100

Attribute Ratings

  • Calabrio Teleopti WFM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Calabrio Teleopti WFM

90%
10 Ratings
4.1

Harri

41%
7 Ratings

Usability

9.0

Calabrio Teleopti WFM

90%
1 Rating

Harri

N/A
0 Ratings

Support Rating

Calabrio Teleopti WFM

N/A
0 Ratings
7.5

Harri

75%
10 Ratings

Likelihood to Recommend

Calabrio

Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.
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Harri

Harri is optimized for hotel companies and medium-sized companies with a high demand for personnel, due to its potential it allows the recruitment of suitable employees for each job
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Pros

Calabrio

  • It has an excellent schedule, schedules are easily accessible and can be easily created.
  • Calabrio Teleopti WFM makes it possible to effectively request time off for employees in an organized way.
  • There are educational opportunities and this is positive for the company and our employees since the customer service area is great.
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Harri

  • I9 is filled up with machine accuracy. The fact that it is not possible to override the system and hire someone without a proper and valid work permit, makes our lives more relaxed.
  • Adding a new policy is done within a couple of hours... for the company that has close to 400 employees.
  • Reporting is quick and very easy to handle. All of your data can be pulled from the phone!
  • Managing interviews and handling hiring is extremely fast. everything is being done through three clicks.
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Cons

Calabrio

  • Compliance monitoring through our Zeacom phone system has been a difficulty. For the years we've had it, we've still had challenges in getting that functionality to work as intended.
  • User interface is somewhat intuitive, but could use an update for more intuitive placement and features.
  • The companion app has some updates issues that could use addressing.
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Harri

  • Isn't very clear on how to load your own templates
  • The interview calendar could be vastly improved in my opinion, and perhaps tie in with personal calendars on phone/email
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Pricing Details

Calabrio Teleopti WFM

Starting Price

Editions & Modules

Calabrio Teleopti WFM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Harri

    Starting Price

    Editions & Modules

    Harri editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Calabrio

      It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.
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      Harri

      No answers on this topic

      Support Rating

      Calabrio

      No answers on this topic

      Harri

      I have never had to use customer support on Harri’s website. I would say that this tells you a lot about the software itself - very user-friendly - which is why I scored it a 7! There have been a few times when it has taken me a while to work out errors on a page, for example, phone number formats. It would be useful if Harri were to provide more information e.g., if you were to hover over the telephone number, for example. It told you the way it wanted you to write it.
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      Alternatives Considered

      Calabrio

      We selected Teleopti because we knew shift bids would be one of our top priorities and it came highly recommended in that space. We also were hoping for more advanced PTO management features but that is not a deal breaker for us thankfully. We had demos from all the major WFM software companies and Teleopti impressed us with its ability to seamlessly combine all features of WFM management into an easy to use package. The other companies had many of the same features or better, but their overall presentation just didn't impress.
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      Harri

      It was a very confusing Sales process at Fourth and with Harri, it was seamless and easy to use and communicate with their team.
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      Return on Investment

      Calabrio

      • Teleopti has increased the efficiency of our department and made scheduling more consistent for employees.
      • Our team has been able to adjust staffing levels to address business levels instead of hiring more staff and just being overstaffed unnecessarily.
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      Harri

      • Using Harri we found that through its functions we were able to attract a large number of potential employees with skills suited to our needs.
      • We were easily able to identify and reflect the great time gain and paperwork savings obtained by using this software.
      • Harri allows the use of all the ATS tools present in this type of software, presenting itself as one of the most complete at a moderate cost.
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