22 Ratings
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Score 8.9 out of 100
2 Ratings
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Score 8.9 out of 100

Attribute Ratings

  • Calabrio Teleopti WFM and Infor Workforce Management are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Calabrio Teleopti WFM

90%
10 Ratings
9.0

Infor Workforce Management

90%
1 Rating

Usability

9.0

Calabrio Teleopti WFM

90%
1 Rating

Infor Workforce Management

N/A
0 Ratings

Support Rating

Calabrio Teleopti WFM

N/A
0 Ratings
9.0

Infor Workforce Management

90%
2 Ratings

Likelihood to Recommend

Calabrio

Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.
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Infor

Workforce Management is perfect for scheduling inpatient rehab and outpatient care. It is less useful for acute care.
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Pros

Calabrio

  • It has an excellent schedule, schedules are easily accessible and can be easily created.
  • Calabrio Teleopti WFM makes it possible to effectively request time off for employees in an organized way.
  • There are educational opportunities and this is positive for the company and our employees since the customer service area is great.
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Infor

  • Time management.
  • Scheduling.
  • Tracking.
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Cons

Calabrio

  • Compliance monitoring through our Zeacom phone system has been a difficulty. For the years we've had it, we've still had challenges in getting that functionality to work as intended.
  • User interface is somewhat intuitive, but could use an update for more intuitive placement and features.
  • The companion app has some updates issues that could use addressing.
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Infor

  • Scheduling next site of care episodes.
  • Security.
  • Scalability.
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Pricing Details

Calabrio Teleopti WFM

Starting Price

Editions & Modules

Calabrio Teleopti WFM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Infor Workforce Management

    Starting Price

    Editions & Modules

    Infor Workforce Management editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Calabrio

      It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.
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      Infor

      No answers on this topic

      Support Rating

      Calabrio

      No answers on this topic

      Infor

      Always reachable and quick resolution.
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      Alternatives Considered

      Calabrio

      We selected Teleopti because we knew shift bids would be one of our top priorities and it came highly recommended in that space. We also were hoping for more advanced PTO management features but that is not a deal breaker for us thankfully. We had demos from all the major WFM software companies and Teleopti impressed us with its ability to seamlessly combine all features of WFM management into an easy to use package. The other companies had many of the same features or better, but their overall presentation just didn't impress.
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      Infor

      I have not worked on any other. So this one stands alone.
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      Return on Investment

      Calabrio

      • Teleopti has increased the efficiency of our department and made scheduling more consistent for employees.
      • Our team has been able to adjust staffing levels to address business levels instead of hiring more staff and just being overstaffed unnecessarily.
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      Infor

      • Easy to maintain patient care by managing internal compliance.
      • All HR and workforce management in one place.
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      Screenshots

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