Calabrio Teleopti WFM vs. Infor Workforce Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Calabrio Teleopti WFM
Score 8.7 out of 10
N/A
Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.N/A
Infor Workforce Management
Score 8.9 out of 10
N/A
Infor Workforce Management is a labor optimization, planning, and time and attendance software solution that manages employee resource demand, labor performance, and business analytics. The product is an evolution of technology acquired with WFM vendor Workbrain.N/A
Pricing
Calabrio Teleopti WFMInfor Workforce Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Calabrio Teleopti WFMInfor Workforce Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Calabrio Teleopti WFMInfor Workforce Management
Top Pros
Top Cons
Best Alternatives
Calabrio Teleopti WFMInfor Workforce Management
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.6 out of 10
Deputy
Deputy
Score 8.7 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Playvox
Playvox
Score 8.9 out of 10
Playvox
Playvox
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Calabrio Teleopti WFMInfor Workforce Management
Likelihood to Recommend
9.9
(10 ratings)
9.0
(1 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Calabrio Teleopti WFMInfor Workforce Management
Likelihood to Recommend
Calabrio
Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.
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Infor
Workforce Management is perfect for scheduling inpatient rehab and outpatient care. It is less useful for acute care.
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Pros
Calabrio
  • Schedule management is intuitive and easy to follow
  • The ability for agents to request and swap shifts works well
  • Agent tools for viewing schedules and requests is user friendly
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Infor
  • Time management.
  • Scheduling.
  • Tracking.
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Cons
Calabrio
  • System uptime. We use their cloud solution and unfortunately there's been a number of outages.
  • PTO management, could use more features like waitlisting, time off canceling and offline management
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Infor
  • Scheduling next site of care episodes.
  • Security.
  • Scalability.
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Usability
Calabrio
It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.
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Infor
No answers on this topic
Support Rating
Calabrio
No answers on this topic
Infor
Always reachable and quick resolution.
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Alternatives Considered
Calabrio
I have worked for other smaller companies that have just used excel sheets to manage scheduling and it was a complete mess. This is a complete and utter 180 in that scheduling is so simplified and creates/causes basically zero conflict among staff.
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Infor
I have not worked on any other. So this one stands alone.
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Return on Investment
Calabrio
  • They must work to update the characteristics of the integrated items so that they can be better in general based on user demand.
  • In general, the software is very easy to use and offers a wide range of working functions.
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Infor
  • Easy to maintain patient care by managing internal compliance.
  • All HR and workforce management in one place.
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ScreenShots

Infor Workforce Management Screenshots

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