Calabrio Teleopti WFM vs. Klaus
Calabrio Teleopti WFM vs. Klaus
Product | Rating | Most Used By | Product Summary | Starting Price |
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Calabrio Teleopti WFM | N/A | Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution. | N/A | |
Klaus | N/A | High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°… | $0 Up to 10 conversation reviews per week |
Calabrio Teleopti WFM | Klaus | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews | ||||||||||||||
More Pricing Information |
Calabrio Teleopti WFM | Klaus | |
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Top Pros | No answers on this topic | |
Top Cons |
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Calabrio Teleopti WFM | Klaus | |
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Small Businesses | 8x8 Contact Center Score 7.7 out of 10 | 8x8 Contact Center Score 7.7 out of 10 |
Medium-sized Companies | Eleveo Score 9.1 out of 10 | Eleveo Score 9.1 out of 10 |
Enterprises | Genesys Multicloud CX (discontinued) Score 7.5 out of 10 | Calabrio Teleopti WFM Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Calabrio Teleopti WFM | Klaus | |
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Likelihood to Recommend | 9.1 (9 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Calabrio Teleopti WFM | Klaus | |
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Likelihood to Recommend | Calabrio | Klaus No answers on this topic |
Pros | Calabrio | Klaus No answers on this topic |
Cons | Calabrio | Klaus No answers on this topic |
Usability | Calabrio | Klaus No answers on this topic |
Alternatives Considered | Calabrio | Klaus No answers on this topic |
Return on Investment | Calabrio | Klaus No answers on this topic |
ScreenShots | Klaus Screenshots |