Calabrio Teleopti WFM vs. Klaus

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Calabrio Teleopti WFM
Score 7.9 out of 10
N/A
Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.N/A
Klaus
Score 8.9 out of 10
N/A
High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°…
$0
Up to 10 conversation reviews per week
Pricing
Calabrio Teleopti WFMKlaus
Editions & Modules
No answers on this topic
Free Trial
$0.00
Up to 10 conversation reviews per week
Offerings
Pricing Offerings
Calabrio Teleopti WFMKlaus
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsBoth plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews
More Pricing Information
Community Pulse
Calabrio Teleopti WFMKlaus
Top Pros

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Top Cons

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Best Alternatives
Calabrio Teleopti WFMKlaus
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.7 out of 10
8x8 Contact Center
8x8 Contact Center
Score 7.7 out of 10
Medium-sized Companies
Eleveo
Eleveo
Score 9.1 out of 10
Eleveo
Eleveo
Score 9.1 out of 10
Enterprises
Genesys Multicloud CX (discontinued)
Genesys Multicloud CX (discontinued)
Score 7.5 out of 10
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Calabrio Teleopti WFMKlaus
Likelihood to Recommend
9.1
(9 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Calabrio Teleopti WFMKlaus
Likelihood to Recommend
Calabrio
Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.
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Klaus
No answers on this topic
Pros
Calabrio
  • Schedule management is intuitive and easy to follow
  • The ability for agents to request and swap shifts works well
  • Agent tools for viewing schedules and requests is user friendly
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Klaus
No answers on this topic
Cons
Calabrio
  • System uptime. We use their cloud solution and unfortunately there's been a number of outages.
  • PTO management, could use more features like waitlisting, time off canceling and offline management
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Klaus
No answers on this topic
Usability
Calabrio
It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.
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Klaus
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Alternatives Considered
Calabrio
I have worked for other smaller companies that have just used excel sheets to manage scheduling and it was a complete mess. This is a complete and utter 180 in that scheduling is so simplified and creates/causes basically zero conflict among staff.
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Klaus
No answers on this topic
Return on Investment
Calabrio
  • They must work to update the characteristics of the integrated items so that they can be better in general based on user demand.
  • In general, the software is very easy to use and offers a wide range of working functions.
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Klaus
No answers on this topic
ScreenShots

Klaus Screenshots

Screenshot of DashboardScreenshot of ReviewsScreenshot of NotificationsScreenshot of FiltersScreenshot of Extensions