What users are saying about
144 Ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.7 out of 100
144 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Likelihood to Recommend

Calabrio Teleopti WFM

Teleopti WFM is very well suited for call center environments where every minute of your team members' time needs accounting for. If you manage 50+ employees, Teleopti is a good tool to make sense of it all, especially when you need to address various business needs at different times of day.
Anonymous | TrustRadius Reviewer

Paylocity

We have a large and complicated payroll process which we were very excited that Paylocity was equipped to handle as long as we upload our payroll correctly. It is not, however, equipped to track these complex structures within the system because bonus metrics have to be tied to the position rather than the employee. Because of this, we have to use clunky custom fields with limited functionality
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Calabrio Teleopti WFM
Paylocity
7.0
Employee demographic data
Calabrio Teleopti WFM
Paylocity
7.0
Employment history
Calabrio Teleopti WFM
Paylocity
7.2
Job profiles and administration
Calabrio Teleopti WFM
Paylocity
8.1
Workflow for transfers, promotions, pay raises, etc.
Calabrio Teleopti WFM
Paylocity
7.1
Organizational charting
Calabrio Teleopti WFM
Paylocity
6.3
Organization and location management
Calabrio Teleopti WFM
Paylocity
6.5
Compliance data (COBRA, OSHA, etc.)
Calabrio Teleopti WFM
Paylocity
7.0

Payroll Management

Calabrio Teleopti WFM
Paylocity
7.0
Pay calculation
Calabrio Teleopti WFM
Paylocity
7.1
Support for external payroll vendors
Calabrio Teleopti WFM
Paylocity
5.8
Off-cycle/On-Demand payment
Calabrio Teleopti WFM
Paylocity
6.1
Benefit plan administration
Calabrio Teleopti WFM
Paylocity
7.4
Direct deposit files
Calabrio Teleopti WFM
Paylocity
8.0
Salary revision and increment management
Calabrio Teleopti WFM
Paylocity
7.3
Reimbursement management
Calabrio Teleopti WFM
Paylocity
7.0

Leave and Attendance Management

Calabrio Teleopti WFM
Paylocity
7.3
Approval workflow
Calabrio Teleopti WFM
Paylocity
7.6
Balance details
Calabrio Teleopti WFM
Paylocity
7.2
Annual carry-forward and encashment
Calabrio Teleopti WFM
Paylocity
7.2

Employee Self Service

Calabrio Teleopti WFM
Paylocity
8.0
View and generate pay and benefit information
Calabrio Teleopti WFM
Paylocity
8.0
Update personal information
Calabrio Teleopti WFM
Paylocity
8.9
View company policy documentation
Calabrio Teleopti WFM
Paylocity
7.7
Employee recognition
Calabrio Teleopti WFM
Paylocity
7.4
View job history
Calabrio Teleopti WFM
Paylocity
7.7

Asset Management

Calabrio Teleopti WFM
Paylocity
8.4
Tracking of all physical assets
Calabrio Teleopti WFM
Paylocity
8.4

HR Reporting

Calabrio Teleopti WFM
Paylocity
6.1
Report builder
Calabrio Teleopti WFM
Paylocity
7.0
Pre-built reports
Calabrio Teleopti WFM
Paylocity
6.4
Ability to combine HR data with external data
Calabrio Teleopti WFM
Paylocity
4.9

Onboarding

Calabrio Teleopti WFM
Paylocity
7.2
New hire portal
Calabrio Teleopti WFM
Paylocity
6.7
Manager tracking tools
Calabrio Teleopti WFM
Paylocity
7.6

Performance and Goals

Calabrio Teleopti WFM
Paylocity
7.2
Corporate goal setting
Calabrio Teleopti WFM
Paylocity
6.8
Individual goal setting
Calabrio Teleopti WFM
Paylocity
7.5
Line-of sight-visibility
Calabrio Teleopti WFM
Paylocity
6.9
Performance tracking
Calabrio Teleopti WFM
Paylocity
7.5

Performance Management

Calabrio Teleopti WFM
Paylocity
7.6
Performance plans
Calabrio Teleopti WFM
Paylocity
7.2
Performance improvement plans
Calabrio Teleopti WFM
Paylocity
7.7
Review status tracking
Calabrio Teleopti WFM
Paylocity
7.4
Review reminders
Calabrio Teleopti WFM
Paylocity
7.9
Multiple review frequency
Calabrio Teleopti WFM
Paylocity
8.0

Succession Planning

Calabrio Teleopti WFM
Paylocity
6.9
Create succession plans/pools
Calabrio Teleopti WFM
Paylocity
7.2
Candidate ranking
Calabrio Teleopti WFM
Paylocity
7.3
Candidate search
Calabrio Teleopti WFM
Paylocity
6.7
Candidate development
Calabrio Teleopti WFM
Paylocity
6.6

Recruiting / ATS

Calabrio Teleopti WFM
Paylocity
6.9
Job Requisition Management
Calabrio Teleopti WFM
Paylocity
6.4
Company Website Posting
Calabrio Teleopti WFM
Paylocity
7.5
Publish to Social Media
Calabrio Teleopti WFM
Paylocity
5.8
Job Search Site Posting
Calabrio Teleopti WFM
Paylocity
7.5
Duplicate Candidate Prevention
Calabrio Teleopti WFM
Paylocity
7.4
Applicant Tracking
Calabrio Teleopti WFM
Paylocity
7.1
Notifications and Alerts
Calabrio Teleopti WFM
Paylocity
6.3

Pros

Calabrio Teleopti WFM

  • Shift bids. It has a tremendous number of options for ranking agents bye seniority, quality scores, and other factors.
  • Customer service has always been a strong point with Teleopti. There's never a problem getting help with use of the system or technical issues.
  • User interface. Our agents really enjoy using their schedule portal and find it seamlessly integrates with their other software.
  • The installation and onboarding process was pretty smooth considering other launches we've had.
Clinton Verley | TrustRadius Reviewer

Paylocity

  • It has a very cool and easy to use recognition function called impressions. Instead of a simple instant message or email saying thank you, you can offer an impression saying thanks that can be categorized and made public the rest of the company when they access Paylocity. It's just a cool function that spreads thanks and engagement across the organization with little cost and effort.
  • The self service portal for employees is easy to use as well. If you need to access vacation accrual and balances, PTO requests, pay check stubs, pay information, need to change your address or name, etc. it's very easy to find and navigate. You don't need to dig or click everywhere.
  • The journal entry function is useful too for 1:1 meetings or check in meetings for manages and their direct reports. It gives an easy module to record notes, discuss topics, attach documents, or make notes of items that need to be followed up on. Not everyone here uses it, but it does help organize meetings and keep them on track.
Anonymous | TrustRadius Reviewer

Cons

Calabrio Teleopti WFM

  • Sometimes the features can look very similar or can be very minimal in the requests tools so it is very easy to make user mistakes (not swapping a field from the default or forgetting to check a box)
  • I tried integrating this calendar with Google Calendar and it never updates the same day when changes are made. It seems like it always take 24 hours to update in other interfaces.
Kayla Gillespie | TrustRadius Reviewer

Paylocity

  • The on-boarding area could be a bit less tedious- starting a new hire from recruit to hire is a bit tedious but you get used to it
  • The time clocks need to be hardwired to a running computer at all times- very old technology, even ADP lets us hardwire it to our network (so we do not have to rely on our clocks running on computer)
Suzy Vera, MBA | TrustRadius Reviewer

Likelihood to Renew

Calabrio Teleopti WFM

No score
No answers yet
No answers on this topic

Paylocity

Paylocity 9.2
Based on 6 answers
The transition from my old provider to Paylocity was virtually painless. I always felt well supported by my account rep. I would use Paylocity again, but I'm not in a position to change providers at my current company right now.
Anonymous | TrustRadius Reviewer

Usability

Calabrio Teleopti WFM

No score
No answers yet
No answers on this topic

Paylocity

Paylocity 8.0
Based on 3 answers
Paylocity provides a friendly user experience with large icons on the web interface to allow ease of use. There has hardly ever been an outage on the website; the uptime is superb! Our employees provide positive feedback on their experience with using Paylocity as their time, benefits, and payroll provider.
Kirk Lewis | TrustRadius Reviewer

Reliability and Availability

Calabrio Teleopti WFM

No score
No answers yet
No answers on this topic

Paylocity

Paylocity 9.0
Based on 2 answers
Solid network - down for upgrades at late hours during the weekend when I am definitely not in the system to use it. Even if I was, they provide excellent advance notice.
Anonymous | TrustRadius Reviewer

Performance

Calabrio Teleopti WFM

No score
No answers yet
No answers on this topic

Paylocity

Paylocity 5.0
Based on 2 answers
It's so manual, not automated or intuitive.
Bonny O'Neill | TrustRadius Reviewer

Support Rating

Calabrio Teleopti WFM

No score
No answers yet
No answers on this topic

Paylocity

Paylocity 7.1
Based on 28 answers
Every time I call, their security is amazing. You have to provide company ID, your name, and your employee ID# so that they know whether or not they can speak to you or give you any information. When you have a question they are always available to walk you through whatever it is you are having trouble with. If they don't have an answer, they will take your information and get back to you in a timely manner.
Maria MARTI | TrustRadius Reviewer

Online Training

Calabrio Teleopti WFM

No score
No answers yet
No answers on this topic

Paylocity

Paylocity 10.0
Based on 1 answer
very knowledgeable presenters for their webinars and very user friendly; you can learn at your own pace
Yolanda Dunleavy | TrustRadius Reviewer

Implementation Rating

Calabrio Teleopti WFM

No score
No answers yet
No answers on this topic

Paylocity

Paylocity 10.0
Based on 2 answers
The Implementation team members are very knowledgeable in their field and made this such an easier process
Yolanda Dunleavy | TrustRadius Reviewer

Alternatives Considered

Calabrio Teleopti WFM

We previously used Wisdom WFM, but it didn't accomplish nearly as much as Teleopti WFM has for us.
Anonymous | TrustRadius Reviewer

Paylocity

The ADP platforms did not allow us as much access to our data as Paylocity. We were constantly needing to reach out to the ADP support team to run reports or fix things within the system. With Paylocity, we have significantly more access, which leads to reduced wait times and higher efficiency. Employees have also found the self-service aspect to be leaps and bounds ahead of the prior ADP system.
Jason Magill | TrustRadius Reviewer

Return on Investment

Calabrio Teleopti WFM

  • It has saved us a ton of time and money on the WFM management side by optimizing schedule creation and break placement.
  • Unfortunately the rash of technical issues have been a downside from an ROI side, every minute we are offline is lost revenue.
  • We saved a ton of money because of their excellent training and customer service offerings, there was no need for a laborious install process or protracted training.
Clinton Verley | TrustRadius Reviewer

Paylocity

  • Paylocity has permitted our company to reduce the time commitment to payroll processing and enabled our company to reduce one position in our accounting department. It has also made our Human Resources department become more effective and reduce overtime costs.
  • Paylocity's report allow for better measuring of expenses and better financial management.
  • Through Paylocity, we are better able to serve our employees with real time information and easier access to their records at their immediate disposal.
Matt Brager | TrustRadius Reviewer

Pricing Details

Calabrio Teleopti WFM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Calabrio Teleopti WFM Editions & Modules

Additional Pricing Details

Paylocity

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Paylocity Editions & Modules

Edition
Paylocity$2.001
  1. Per Employee Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Calabrio Teleopti WFM
7.8
Paylocity
5.8

Likelihood to Renew

Calabrio Teleopti WFM
Paylocity
9.2

Usability

Calabrio Teleopti WFM
Paylocity
8.0

Reliability and Availability

Calabrio Teleopti WFM
Paylocity
9.0

Performance

Calabrio Teleopti WFM
Paylocity
5.0

Support Rating

Calabrio Teleopti WFM
Paylocity
7.1

Online Training

Calabrio Teleopti WFM
Paylocity
10.0

Implementation Rating

Calabrio Teleopti WFM
Paylocity
10.0

Add comparison