22 Ratings
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Score 8.9 out of 100
33 Ratings
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Score 9.2 out of 100

Attribute Ratings

  • Calabrio Teleopti WFM is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

9.0

Calabrio Teleopti WFM

90%
10 Ratings
8.9

Paypro Workforce Management

89%
18 Ratings

Likelihood to Renew

Calabrio Teleopti WFM

N/A
0 Ratings
10.0

Paypro Workforce Management

100%
2 Ratings

Usability

9.0

Calabrio Teleopti WFM

90%
1 Rating
8.8

Paypro Workforce Management

88%
9 Ratings

Support Rating

Calabrio Teleopti WFM

N/A
0 Ratings
8.2

Paypro Workforce Management

82%
29 Ratings

Implementation Rating

Calabrio Teleopti WFM

N/A
0 Ratings
10.0

Paypro Workforce Management

100%
3 Ratings

Likelihood to Recommend

Calabrio

Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.
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Paypro Workforce Management

Paypro Workforce Management has custom report building that is easy to use and manipulate for data you need to pull. The onboarding system is overly complicated and not user friendly. Workflows are overly complicated and a workflow for PAFs is non-existent, causing our company to have to use paper PAF forms.
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Pros

Calabrio

  • It has an excellent schedule, schedules are easily accessible and can be easily created.
  • Calabrio Teleopti WFM makes it possible to effectively request time off for employees in an organized way.
  • There are educational opportunities and this is positive for the company and our employees since the customer service area is great.
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Paypro Workforce Management

  • Setting up new employees is very easy and only takes a couple of minutes.
  • We have union and non-union employees, and we have both salaried and hourly employees. Workforce One lets us set up rules based on the union CBA, our office holiday schedule, etc., so we don't have to make many adjustments to timesheets when we have situations that deviate from the norm. The rules kick in and handle the situation for us.
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Cons

Calabrio

  • Compliance monitoring through our Zeacom phone system has been a difficulty. For the years we've had it, we've still had challenges in getting that functionality to work as intended.
  • User interface is somewhat intuitive, but could use an update for more intuitive placement and features.
  • The companion app has some updates issues that could use addressing.
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Paypro Workforce Management

  • Report Writing: Canned reports are antiquated like a dinosaur. Users should be able to design their own reports like all other systems. Click and it's there. Currently, it's not at all what it can be.
  • Very rigid with contract: meaning when a rule change and/or policy has changed the company is charged in order to make the change.
  • Integration within the system. There are times when you change the information in the system then it randomly changes another section.
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Pricing Details

Calabrio Teleopti WFM

Starting Price

Editions & Modules

Calabrio Teleopti WFM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Paypro Workforce Management

    Starting Price

    Editions & Modules

    Paypro Workforce Management editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Calabrio

      No answers on this topic

      Paypro Workforce Management

      We are very happy with the product, our experiences using the product, and the continued support that we have received from the Paypro staff. We fully intend to keep our relationship with Paypro on solid ground. We are not considering replacing this product.
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      Usability

      Calabrio

      It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.
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      Paypro Workforce Management

      The system is very thorough, has an efficient layout, and is very user-friendly. It can handle massive amounts of data and spit it out in manageable and useful chunks. We obtain tons of workable data from the various reports that the system can provide us. When it comes to payroll and HR, it can handle everything that you need.
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      Support Rating

      Calabrio

      No answers on this topic

      Paypro Workforce Management

      I am always able to get an answer to my questions as soon as I ask. If there is an associate that can not answer my question - they will make sure that someone else helps me. The company is very responsive.
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      Implementation Rating

      Calabrio

      No answers on this topic

      Paypro Workforce Management

      The Paypro team was organized, professional, kept you on the budgeted timeline, followed up, was patient, experienced and truly cared. You would never think there were understaffed!
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      Alternatives Considered

      Calabrio

      We selected Teleopti because we knew shift bids would be one of our top priorities and it came highly recommended in that space. We also were hoping for more advanced PTO management features but that is not a deal breaker for us thankfully. We had demos from all the major WFM software companies and Teleopti impressed us with its ability to seamlessly combine all features of WFM management into an easy to use package. The other companies had many of the same features or better, but their overall presentation just didn't impress.
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      Paypro Workforce Management

      We have used in-house systems, ADP Total Source, and Valiant Services. This system, in my opinion, is more user-friendly and faster than others. We have more control on our end to process with flexibility that other systems just did not offer.
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      Return on Investment

      Calabrio

      • Teleopti has increased the efficiency of our department and made scheduling more consistent for employees.
      • Our team has been able to adjust staffing levels to address business levels instead of hiring more staff and just being overstaffed unnecessarily.
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      Paypro Workforce Management

      • Workforce save time in processing . The company can manage the payroll , process by one employee. The company used to have two employees to split the whole company dept; now one employee can manage the whole process.
      • It's cheaper than other payroll company.
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