Calabrio Teleopti WFM vs. WorkforceHub by SwipeClock

Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.

Incentivized

It is a great system, pretty easy to use. The only suggestion I have is to improve the time it takes to set up. It seems like it takes a bit too long. Otherwise, it's a great and robust tool.

Incentivized

• Schedule management is intuitive and easy to follow
• The ability for agents to request and swap shifts works well
• Agent tools for viewing schedules and requests is user friendly

Incentivized

• Time Tracking
• PTO Tracking
• Scheduling

Incentivized

• System uptime. We use their cloud solution and unfortunately there's been a number of outages.
• PTO management, could use more features like waitlisting, time off canceling and offline management

• Improves set up time

Incentivized

It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.

Incentivized

Everyone I work with at TimeSimplicity is professional and knowledgeable.

Incentivized

I have worked for other smaller companies that have just used excel sheets to manage scheduling and it was a complete mess. This is a complete and utter 180 in that scheduling is so simplified and creates/causes basically zero conflict among staff.

Incentivized

• They must work to update the characteristics of the integrated items so that they can be better in general based on user demand.
• In general, the software is very easy to use and offers a wide range of working functions.

Incentivized

• ROI
• Tracking PTO improvement
• Robust scheduling

Incentivized