What users are saying about
4 Ratings
22 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.8 out of 100

Attribute Ratings

  • WorkJam is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Calabrio Teleopti WFM

90%
10 Ratings
9.6

WorkJam

96%
2 Ratings

Usability

9.0

Calabrio Teleopti WFM

90%
1 Rating

WorkJam

N/A
0 Ratings

Likelihood to Recommend

Calabrio

Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.
Read full review

Workjam

Simple to use as an end-user, a Top-Notch security feature allows us to authenticate every user. It increases productivity and lowers the operation cost. The intuitive user interface makes it easy for our HR team to manage all employees in the field or remote working by assigning tasks and having a follow back.
Read full review

Pros

Calabrio

  • It has an excellent schedule, schedules are easily accessible and can be easily created.
  • Calabrio Teleopti WFM makes it possible to effectively request time off for employees in an organized way.
  • There are educational opportunities and this is positive for the company and our employees since the customer service area is great.
Read full review

Workjam

  • The basic functionality is similar to other mainstream social media apps so it has a low learning curve for users.
  • The mobile interface looks sleek and modern.
  • The channel function makes it easy to set up different user groups.
Read full review

Cons

Calabrio

  • Compliance monitoring through our Zeacom phone system has been a difficulty. For the years we've had it, we've still had challenges in getting that functionality to work as intended.
  • User interface is somewhat intuitive, but could use an update for more intuitive placement and features.
  • The companion app has some updates issues that could use addressing.
Read full review

Workjam

  • No major dislike, I like how the updates are done constantly to add up new features.
  • Great support system that is very proactive and user friendly.
Read full review

Pricing Details

Calabrio Teleopti WFM

Starting Price

Editions & Modules

Calabrio Teleopti WFM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    WorkJam

    Starting Price

    Editions & Modules

    WorkJam editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Calabrio

      It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.
      Read full review

      Workjam

      No answers on this topic

      Alternatives Considered

      Calabrio

      We selected Teleopti because we knew shift bids would be one of our top priorities and it came highly recommended in that space. We also were hoping for more advanced PTO management features but that is not a deal breaker for us thankfully. We had demos from all the major WFM software companies and Teleopti impressed us with its ability to seamlessly combine all features of WFM management into an easy to use package. The other companies had many of the same features or better, but their overall presentation just didn't impress.
      Read full review

      Workjam

      It's a simple, intuitive tool to use as an Engineer. I like how this tool is constantly improved and gives the best services like training employees, great channel feature which enables us to share information and messages, is also very useful. The support is there any time needed. It's a recommendable workforce management solution.
      Read full review

      Return on Investment

      Calabrio

      • Teleopti has increased the efficiency of our department and made scheduling more consistent for employees.
      • Our team has been able to adjust staffing levels to address business levels instead of hiring more staff and just being overstaffed unnecessarily.
      Read full review

      Workjam

      • Increased and positive cross-team communication.
      • Quick communication method as opposed to EDMs.
      Read full review

      Add comparison