What users are saying about
10 Ratings
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Top Rated
251 Ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Playvox

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Top Rated
251 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Attribute Ratings

  • Calamari is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.0

Calamari

90%
4 Ratings
8.9

Playvox

89%
195 Ratings

Likelihood to Renew

Calamari

N/A
0 Ratings
8.6

Playvox

86%
6 Ratings

Usability

Calamari

N/A
0 Ratings
8.3

Playvox

83%
4 Ratings

Availability

Calamari

N/A
0 Ratings
9.1

Playvox

91%
1 Rating

Support Rating

10.0

Calamari

100%
2 Ratings
5.4

Playvox

54%
5 Ratings

Implementation Rating

Calamari

N/A
0 Ratings
7.8

Playvox

78%
2 Ratings

Configurability

Calamari

N/A
0 Ratings
6.4

Playvox

64%
1 Rating

Product Scalability

Calamari

N/A
0 Ratings
6.4

Playvox

64%
1 Rating

Vendor post-sale

Calamari

N/A
0 Ratings
7.9

Playvox

79%
2 Ratings

Vendor pre-sale

Calamari

N/A
0 Ratings
8.8

Playvox

88%
2 Ratings

Likelihood to Recommend

Calamari

Calamari is constantly striving to account for and provide useful, practical, and simple solutions to its employees that everyone can use without significant inconvenience. Always seeking to be in an active business environment that allows them to manage the various labor policies that exist in each region and company where they work.
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Playvox

Playvox is well suited to rate and track process adherence and work quality percentual. It is also great to document coaching and track advisors' development, as well as to do knowledge checks through quizzes. It is not so appropriate if you need to see the previous coachings made, since those cannot be opened when they finished.
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Pros

Calamari

  • Complex rules to define each team member's PTO allowance.
  • Overview of remaining allowance and when it is has been requested for.
  • Easy login options.
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Playvox

  • monitoring the chats and calls to know your mistakes and get it solve.
  • analyst your skills, and it makes you to know are you doing well or not.
  • coaching and learning from your mistakes, and seeing the errors to improve your skills in handling.
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Cons

Calamari

  • Lack of a mobile app.
  • A little tricky at first to use.
  • Need HR-friendly features to add.
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Playvox

  • The speed of loading the chat that I am evaluating for the customer service representative because sometimes it shows that there is an error in the load.
  • Keep a lot of information
  • It should have more languages for ease of control
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Pricing Details

Calamari

Starting Price

$10 per month

Editions & Modules

Calamari editions and modules pricing
EditionModules
Leave MgmtStarting at 101
Clock In/Clock OutStarting at 202
Leave Mgmt + Clock In/Clock OutStarting at 303

Footnotes

  1. per month
  2. per month
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Playvox

Starting Price

Editions & Modules

Playvox editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing

    Likelihood to Renew

    Calamari

    No answers on this topic

    Playvox

    I do not think my organization has and 2nd thought of changing the Playvox because I am sure they cannot find another option that is as easy and smooth. There is no other option at all. Playvox is being used here in every department and the company cannot run without this. Now it is a basic need of this business
    Read full review

    Usability

    Calamari

    No answers on this topic

    Playvox

    Playvox is an easy-to-use platform, all features are intuitive, which makes navigation easy. I never found navigation problems, I was always able to find all the items I needed, all the information is well separated, what could improve is the possibility of moving some items, putting the ones that I use the most in evidence.
    Read full review

    Reliability and Availability

    Calamari

    No answers on this topic

    Playvox

    I don't think I've encountered software problems before
    Read full review

    Performance

    Calamari

    No answers on this topic

    Playvox

    do pages load quickly? yes / Do reports complete in a reasonable time frame, given their complexity? yes i think / If Playvox integrates with any other software or systems, does it tend to slow them down? i don't know
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    Support Rating

    Calamari

    Working with my rep is so easy and has been the selling point on this platform. I like that I don't have to think about it much, love the Slack integrations for my team and how easy it was to transition from our old process into Calamari. It's simple, clear, and for a small team, it has everything I need. The customer support team has always responded promptly when I need anything, and we were even able to extend our trial period in the beginning and converted to a paying customer shortly after.
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    Playvox

    We have had multiple live trainings (Zoom). The training at the beginning of the set up was top notch. We had some additional questions about coaching and they jumped on the opportunity to help us. We have a designated trainer and account manager.
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    Implementation Rating

    Calamari

    No answers on this topic

    Playvox

    From the day first, we were active on Playvox and happy with the features. It does not take much time to understand its features and its performance. A few training sessions with 'How to use' and we are experts using Playvox.
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    Alternatives Considered

    Calamari

    Our HR department used Excel and paper request forms for our vacation management, and tracking working hours didn't exist. We were only obliged to sign a list when we were entering the office. Calamari is a huge improvement in every aspect of time tracking and vacation management for your company. We're loving it!
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    Playvox

    I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should be done, but nothing compared to the ease of using a Playvox.
    Read full review

    Scalability

    Calamari

    No answers on this topic

    Playvox

    I think it is the best rating based on my experience
    Read full review

    Return on Investment

    Calamari

    • It is quick and simple to provide application training to employees.
    • When there are problems with the connection, it is possible to record that the user does not mark their exit or accounts for extra time.
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    Playvox

    • Playvox directly impacts our Happiness ratings. From an average of 85% great ratings to 90% great ratings in a matter of 3-6 months.
    • Playvox impacts the number of responses our team has to send in order to find a solution for the customer. Dropping average replies to solution from 3 to 2.
    Read full review

    Screenshots

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