What users are saying about
5 Ratings
5 Ratings
5 Ratings
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Score 9.3 out of 100
5 Ratings
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Score 9.7 out of 100

Likelihood to Recommend

Calamari

The very user-friendly interface encourages our team members to use Calamari regularly. The tool is also very simple to use so all in-house communication is strengthened because of that. The Success team writes back within minutes and helps with literally everything so the communication between us/our team and Calamari is great.
Anonymous | TrustRadius Reviewer

SherpaDesk

[It's] well suited for cloud support applications as there's no installation or maintenance required.
Cengiz Ucar | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Calamari
SherpaDesk
8.8
Organize and prioritize service tickets
Calamari
SherpaDesk
8.0
Subscription-based notifications
Calamari
SherpaDesk
10.0
ITSM collaboration and documentation
Calamari
SherpaDesk
6.8
Ticket creation and submission
Calamari
SherpaDesk
9.0
Ticket response
Calamari
SherpaDesk
10.0

Self Help Community

Calamari
SherpaDesk
8.0
External knowledge base
Calamari
SherpaDesk
8.0
Internal knowledge base
Calamari
SherpaDesk
8.0

Multi-Channel Help

Calamari
SherpaDesk
8.7
Customer portal
Calamari
SherpaDesk
9.1
Email support
Calamari
SherpaDesk
8.0
Help Desk CRM integration
Calamari
SherpaDesk
9.1

Pros

Calamari

  • Feature rich.
  • Cheap.
  • Professional and helpful support team.
  • Beautiful and clear UI.
Anonymous | TrustRadius Reviewer

SherpaDesk

  • Ticketing is very fast & easy
  • Tracking time is fast
Anonymous | TrustRadius Reviewer

Cons

Calamari

  • Lack of a mobile app.
  • A little tricky at first to use.
  • Need HR-friendly features to add.
Anonymous | TrustRadius Reviewer

SherpaDesk

  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
Jessica Piper | TrustRadius Reviewer

Support Rating

Calamari

Calamari 10.0
Based on 2 answers
Working with my rep is so easy and has been the selling point on this platform. I like that I don't have to think about it much, love the Slack integrations for my team and how easy it was to transition from our old process into Calamari. It's simple, clear, and for a small team, it has everything I need. The customer support team has always responded promptly when I need anything, and we were even able to extend our trial period in the beginning and converted to a paying customer shortly after.
Anonymous | TrustRadius Reviewer

SherpaDesk

SherpaDesk 9.0
Based on 1 answer
I have not had to contact them very many times, but any instances I have, have been very positive. I like the personalized one-on-one nature of the help they provide to each of their customers. They pay attention to what your issue or issues are and help follow that through.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Calamari

Our HR department used Excel and paper request forms for our vacation management, and tracking working hours didn't exist. We were only obliged to sign a list when we were entering the office. Calamari is a huge improvement in every aspect of time tracking and vacation management for your company. We're loving it!
Anonymous | TrustRadius Reviewer

SherpaDesk

When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
Anonymous | TrustRadius Reviewer

Return on Investment

Calamari

  • Our vacations are accepted by team leaders and the hr department, so it's super easy to plan projects.
  • Clocking in/out helps everyone with punctuality.
  • It's easier to manage overtime hours.
Anonymous | TrustRadius Reviewer

SherpaDesk

  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Cengiz Ucar | TrustRadius Reviewer

Screenshots

Pricing Details

Calamari

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Calamari Editions & Modules

Edition
Leave MgmtStarting at 101
Clock In/Clock OutStarting at 201
Leave Mgmt + Clock In/Clock OutStarting at 301
  1. per month
Additional Pricing Details

SherpaDesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SherpaDesk Editions & Modules

Edition
1st Tech Free$01
Adventure Package$391
  1. per agent
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Calamari
10.0
SherpaDesk
9.0

Support Rating

Calamari
10.0
SherpaDesk
9.0

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