Calamari vs. SherpaDesk

Calamari is constantly striving to account for and provide useful, practical, and simple solutions to its employees that everyone can use without significant inconvenience. Always seeking to be in an active business environment that allows them to manage the various labor policies that exist in each region and company where they work.

Incentivized

[It's] well suited for cloud support applications as there's no installation or maintenance required.

• Complex rules to define each team member's PTO allowance.
• Overview of remaining allowance and when it is has been requested for.
• Easy login options.

Incentivized

• Ticketing is very fast & easy
• Tracking time is fast

• Lack of a mobile app.
• A little tricky at first to use.
• Need HR-friendly features to add.

• Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
• The ability to see the latest update in the ticket view.

Incentivized

Working with my rep is so easy and has been the selling point on this platform. I like that I don't have to think about it much, love the Slack integrations for my team and how easy it was to transition from our old process into Calamari. It's simple, clear, and for a small team, it has everything I need. The customer support team has always responded promptly when I need anything, and we were even able to extend our trial period in the beginning and converted to a paying customer shortly after.

Our HR department used Excel and paper request forms for our vacation management, and tracking working hours didn't exist. We were only obliged to sign a list when we were entering the office. Calamari is a huge improvement in every aspect of time tracking and vacation management for your company. We're loving it!

Incentivized

When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.

• It is quick and simple to provide application training to employees.
• When there are problems with the connection, it is possible to record that the user does not mark their exit or accounts for extra time.

Incentivized

• As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.