Calamari vs. SherpaDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Calamari
Score 9.1 out of 10
Mid-Size Companies (51-1,000 employees)
Calamari is a workforce management software system offered by Chrobrus.
$10
per month
SherpaDesk
Score 8.4 out of 10
Mid-Size Companies (51-1,000 employees)
SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.
$0
per agent
Pricing
CalamariSherpaDesk
Editions & Modules
Leave Mgmt
Starting at 10
per month
Clock In/Clock Out
Starting at 20
per month
Leave Mgmt + Clock In/Clock Out
Starting at 30
per month
1st Tech Free
$0
per agent
Adventure Package
$39
per agent
Offerings
Pricing Offerings
CalamariSherpaDesk
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
CalamariSherpaDesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Calamari
-
Ratings
SherpaDesk
8.5
3 Ratings
7% above category average
Organize and prioritize service tickets00 Ratings9.12 Ratings
Subscription-based notifications00 Ratings9.11 Ratings
ITSM collaboration and documentation00 Ratings6.82 Ratings
Ticket creation and submission00 Ratings8.93 Ratings
Ticket response00 Ratings8.93 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Calamari
-
Ratings
SherpaDesk
7.3
1 Ratings
6% below category average
External knowledge base00 Ratings5.51 Ratings
Internal knowledge base00 Ratings9.11 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Calamari
-
Ratings
SherpaDesk
9.1
2 Ratings
18% above category average
Customer portal00 Ratings9.12 Ratings
Email support00 Ratings9.12 Ratings
Help Desk CRM integration00 Ratings9.11 Ratings
Best Alternatives
CalamariSherpaDesk
Small Businesses
When I Work
When I Work
Score 9.1 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Beeline Extended Workforce Platform
Beeline Extended Workforce Platform
Score 7.2 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CalamariSherpaDesk
Likelihood to Recommend
9.1
(4 ratings)
8.0
(3 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
CalamariSherpaDesk
Likelihood to Recommend
Calamari
Calamari is constantly striving to account for and provide useful, practical, and simple solutions to its employees that everyone can use without significant inconvenience. Always seeking to be in an active business environment that allows them to manage the various labor policies that exist in each region and company where they work.
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SherpaDesk
[It's] well suited for cloud support applications as there's no installation or maintenance required.
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Pros
Calamari
  • Complex rules to define each team member's PTO allowance.
  • Overview of remaining allowance and when it is has been requested for.
  • Easy login options.
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SherpaDesk
  • Ticketing is very fast & easy
  • Tracking time is fast
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Cons
Calamari
  • Lack of a mobile app.
  • A little tricky at first to use.
  • Need HR-friendly features to add.
Read full review
SherpaDesk
  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
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Support Rating
Calamari
Working with my rep is so easy and has been the selling point on this platform. I like that I don't have to think about it much, love the Slack integrations for my team and how easy it was to transition from our old process into Calamari. It's simple, clear, and for a small team, it has everything I need. The customer support team has always responded promptly when I need anything, and we were even able to extend our trial period in the beginning and converted to a paying customer shortly after.
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SherpaDesk
No answers on this topic
Alternatives Considered
Calamari
Our HR department used Excel and paper request forms for our vacation management, and tracking working hours didn't exist. We were only obliged to sign a list when we were entering the office. Calamari is a huge improvement in every aspect of time tracking and vacation management for your company. We're loving it!
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SherpaDesk
When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
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Return on Investment
Calamari
  • It is quick and simple to provide application training to employees.
  • When there are problems with the connection, it is possible to record that the user does not mark their exit or accounts for extra time.
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SherpaDesk
  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
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ScreenShots

Calamari Screenshots

Screenshot of Calendar with detailed information about upcoming absences, holidays, and remote work.Screenshot of Online Timesheets with all the details about employees' working time. Employees can clock in/out, call a break, add projects, and take notes.Screenshot of Clocking in/out and displays all the details about the work day.Screenshot of team management features.Screenshot of the integrations that are possibile using the Calamari API.Screenshot of company document management features.

SherpaDesk Screenshots

Screenshot of Techs get instant access to what needs to be done and how they are performing against their teamScreenshot of Manage all open tickets and sort by priority on what needs to be completed firstScreenshot of Track and enter all billable and non-billable timeScreenshot of Review project progress and profitabilityScreenshot of Create flexible rate plans and compile invoices that can be sent out through QuickBooks or FreshBooks integrationsScreenshot of Update customer requests, add time and expenses remotely