What users are saying about
10 Ratings
10 Ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    Incident and problem management

    Calamari

    Feature Set Not Supported
    N/A
    9.2

    SherpaDesk

    92%
    SherpaDesk ranks higher in 5/5 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Ticket response

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Self Help Community

    Calamari

    Feature Set Not Supported
    N/A
    10.0

    SherpaDesk

    100%
    SherpaDesk ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Multi-Channel Help

    Calamari

    Feature Set Not Supported
    N/A
    9.3

    SherpaDesk

    93%
    SherpaDesk ranks higher in 3/3 features

    Customer portal

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Email support

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Attribute Ratings

    • Calamari and SherpaDesk are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Calamari

    90%
    4 Ratings
    9.0

    SherpaDesk

    90%
    4 Ratings

    Support Rating

    10.0

    Calamari

    100%
    2 Ratings

    SherpaDesk

    N/A
    0 Ratings

    Likelihood to Recommend

    Calamari

    Calamari is constantly striving to account for and provide useful, practical, and simple solutions to its employees that everyone can use without significant inconvenience. Always seeking to be in an active business environment that allows them to manage the various labor policies that exist in each region and company where they work.
    Read full review

    SherpaDesk

    The best thing that I saw in this tool is that you can view and manage all the things from a single dashboard. It's super easy to create, give feedback and organize tickets, and it is also very easy to track the progress of any individual ticket. Along with these, its functionality is so easy to understand that anyone can use it after using it for a while.
    Read full review

    Pros

    Calamari

    • Complex rules to define each team member's PTO allowance.
    • Overview of remaining allowance and when it is has been requested for.
    • Easy login options.
    Read full review

    SherpaDesk

    • Can create ticket via e-mail
    • Good reporting capabilties
    • Mobile application
    • Free for one person
    Read full review

    Cons

    Calamari

    • Lack of a mobile app.
    • A little tricky at first to use.
    • Need HR-friendly features to add.
    Read full review

    SherpaDesk

    • Will load slow sometimes
    • Could have more knowledge base articles
    Read full review

    Pricing Details

    Calamari

    Starting Price

    $10 per month

    Editions & Modules

    Calamari editions and modules pricing
    EditionModules
    Leave MgmtStarting at 101
    Clock In/Clock OutStarting at 202
    Leave Mgmt + Clock In/Clock OutStarting at 303

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SherpaDesk

    Starting Price

    $0 per agent

    Editions & Modules

    SherpaDesk editions and modules pricing
    EditionModules
    1st Tech Free01
    Adventure Package392

    Footnotes

    1. per agent
    2. per agent

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Support Rating

    Calamari

    Working with my rep is so easy and has been the selling point on this platform. I like that I don't have to think about it much, love the Slack integrations for my team and how easy it was to transition from our old process into Calamari. It's simple, clear, and for a small team, it has everything I need. The customer support team has always responded promptly when I need anything, and we were even able to extend our trial period in the beginning and converted to a paying customer shortly after.
    Read full review

    SherpaDesk

    No answers on this topic

    Alternatives Considered

    Calamari

    Our HR department used Excel and paper request forms for our vacation management, and tracking working hours didn't exist. We were only obliged to sign a list when we were entering the office. Calamari is a huge improvement in every aspect of time tracking and vacation management for your company. We're loving it!
    Read full review

    SherpaDesk

    When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
    Read full review

    Return on Investment

    Calamari

    • It is quick and simple to provide application training to employees.
    • When there are problems with the connection, it is possible to record that the user does not mark their exit or accounts for extra time.
    Read full review

    SherpaDesk

    • It helps us to satisfy our customers queries easily.
    • It increased our sales and revenue
    • It is easy to use hence saved us a lot of time.
    Read full review

    Screenshots

    Add comparison