What users are saying about
13 Ratings
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Attribute Ratings

  • Calibre and NICE Adaptive WFO are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Calibre

90%
5 Ratings
9.0

NICE Adaptive WFO

90%
4 Ratings

Support Rating

8.5

Calibre

85%
4 Ratings

NICE Adaptive WFO

N/A
0 Ratings

Likelihood to Recommend

HigherGround, Inc.

Without a doubt, we have loved this software because of how easy it is to use and how useful it has been for us. We have been able to supervise communications between employees, customers, and suppliers, monitoring that our rules and policies are met at all scales, improving performance and productivity at work.
Read full review

NICE Systems

NICE Adaptive WFO allows moving of contacts through their channels is easy, permission management ability is excellent and easy to manage client contacts. With this solution is easy to obtain meaningful reports and very reliable to make critical business decisions and other development within the business which may lead to production enhancement.
Read full review

Pros

HigherGround, Inc.

  • Management of multiple formats - Calibre does an excellent job handling multiple copies of digital media in different formats, making it available to users in their choice of format.
  • Robust plug-in system - Calibre has a robust plugin system that support extensibility from it's wide user base. Anything from managing metadata to integration with other applications.
  • Built in reader - Calibre has a built in reader for digital media files, enabling users to view the content before deciding to download the content to their device.
Read full review

NICE Systems

  • Great system and easy for project workflow management.
  • The optimization through NICE Adaptive WFO tools is amazing and excellent.
  • The best and beneficial reports creation software.
Read full review

Cons

HigherGround, Inc.

  • I'd like to see more customization.
  • More plugins and plugin notifications.
Read full review

NICE Systems

  • Long term forecasting functionality.
  • The user interface requires more steps than competitors. While the end results are quality, it can take time to get there.
  • Lack of clearly demonstrated forecasting designed specifically for non-phone contact types.
Read full review

Pricing Details

Calibre

Starting Price

Editions & Modules

Calibre editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    NICE Adaptive WFO

    Starting Price

    Editions & Modules

    NICE Adaptive WFO editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      HigherGround, Inc.

      Not only has the customer support for Calibre been great, but the community surrounding it is great too. Users are ready and willing to jump in to help you solve a particular issue you're encountering with Calibre. As a result, I've expanded what we do with Calibre quite a bit through community support of its plugin infrastructure.
      Read full review

      NICE Systems

      No answers on this topic

      Alternatives Considered

      HigherGround, Inc.

      Calibre, like Acrobat, offers the user the ability to be able to view a digital ebook whether from online or off-line. But Acrobat can only open PDF files. Calibre can open & convert multiple digital file formats.
      Read full review

      NICE Systems

      NICE inContact is for our soft phone or virtual phone. They have their own functions in our organization. They are both useful and easy to use. Two different functionality but same NICE. Very friendly tools and recommend this two in their platform. NICE software are really amazing. It makes work and business easier.
      Read full review

      Return on Investment

      HigherGround, Inc.

      • Increased the learning time of my team.
      • Allowed for easy exchange of lengthy documents.
      • Provided more up to date general knowledge for the departments.
      Read full review

      NICE Systems

      • Effective tool on predictive data analytics creation and the reports are excellent.
      • Contacts import and email list management solution.
      • Real time data reporting and the project management is very excellent.
      Read full review

      Add comparison