12 Reviews and Ratings
3 Reviews and Ratings
Without a doubt, we have loved this software because of how easy it is to use and how useful it has been for us. We have been able to supervise communications between employees, customers, and suppliers, monitoring that our rules and policies are met at all scales, improving performance and productivity at work.Incentivized
It's great if you have a small contact center and are very comfortable with Vantage Point's coding, and you don't use Macs. Outside of that it can be a pretty tough platform to use. If you are running a large contact center or anything that will change much, I wouldn't recommend Vantage Point Incentivized
Management of multiple formats - Calibre does an excellent job handling multiple copies of digital media in different formats, making it available to users in their choice of format.Robust plug-in system - Calibre has a robust plugin system that support extensibility from it's wide user base. Anything from managing metadata to integration with other applications.Built in reader - Calibre has a built in reader for digital media files, enabling users to view the content before deciding to download the content to their device.Incentivized
Cheap - Vantage point is a very economic solution.Strong WFM models - Modified Erlang is great.Incentivized
I'd like to see more customization.More plugins and plugin notifications.Incentivized
Predications are not accurate, much less than 80% they advertisePrice point is highTry to charge you for indicators [that] would be free on literally any platform, MACD for example
Not only has the customer support for Calibre been great, but the community surrounding it is great too. Users are ready and willing to jump in to help you solve a particular issue you're encountering with Calibre. As a result, I've expanded what we do with Calibre quite a bit through community support of its plugin infrastructure.Incentivized
We didn't have a clear operating agreement, and whenever we would call or email them they would tell us they were working on something, then we wouldn't hear back. We could have solved the problems ourselves if we had known we needed to - poor communicationIncentivized
Calibre, like Acrobat, offers the user the ability to be able to view a digital ebook whether from online or off-line. But Acrobat can only open PDF files. Calibre can open & convert multiple digital file formats.Incentivized
We picked Vantage Point based on functionality and price. We wanted something that was purely wfm and not anything else. Vantage Point has an a la carte solution and is very economical. In some ways, the failure of Vantage Point for our application wasn't Vantage Point's fault. We didn't dedicate as many resources as needed. That said, we didn't feel we got any support from their teamIncentivized
Increased the learning time of my team.Allowed for easy exchange of lengthy documents.Provided more up to date general knowledge for the departments.Incentivized
Not much impact.Learned we needed to dedicate a full FTE to just program/manage Vantage Point.We eventually built our own scheduling tool since it was not intuitive.Incentivized