What users are saying about
3 Ratings
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Score 9 out of 100
51 Ratings
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Score 9.3 out of 100

Feature Set Ratings

  • Call Center Studio ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

9.5

Call Center Studio

95%
9.2

Webex Contact Center

92%
Call Center Studio ranks higher in 9/13 features

Agent dashboard

8.4
84%
2 Ratings
9.3
93%
12 Ratings

Validate callers

9.0
90%
1 Rating
8.7
87%
12 Ratings

Outbound response

9.3
93%
2 Ratings
9.1
91%
9 Ratings

Call forwarding

10.0
100%
2 Ratings
8.9
89%
11 Ratings

Click-to-call (CTC)

10.0
100%
1 Rating
9.2
92%
10 Ratings

Warm transfer

9.0
90%
1 Rating
9.7
97%
12 Ratings

Predictive dialing

10.0
100%
2 Ratings
9.0
90%
8 Ratings

Interactive voice response

9.3
93%
2 Ratings
9.5
95%
10 Ratings

REST APIs

9.3
93%
2 Ratings
8.8
88%
10 Ratings

Call scripts

10.0
100%
2 Ratings
8.3
83%
12 Ratings

Call tracking

10.0
100%
2 Ratings
9.0
90%
11 Ratings

Multichannel integration

10.0
100%
2 Ratings
9.7
97%
11 Ratings

CRM software integration

9.3
93%
2 Ratings
9.8
98%
10 Ratings

Workforce Optimization (WFO)

9.5

Call Center Studio

95%
9.4

Webex Contact Center

94%
Call Center Studio ranks higher in 5/9 features

Inbound call routing

9.3
93%
2 Ratings
9.0
90%
10 Ratings

Omnichannel inbound routing

10.0
100%
1 Rating
9.6
96%
11 Ratings

Recording

10.0
100%
2 Ratings
9.6
96%
11 Ratings

Quality management

9.3
93%
2 Ratings
9.6
96%
10 Ratings

Call analytics

9.3
93%
2 Ratings
9.8
98%
11 Ratings

Historical reporting

10.0
100%
2 Ratings
8.2
82%
11 Ratings

Live reporting

9.3
93%
2 Ratings
9.6
96%
10 Ratings

Customer surveys

9.3
93%
2 Ratings
9.2
92%
10 Ratings

Customer interaction analytics

9.3
93%
2 Ratings
9.6
96%
9 Ratings

Attribute Ratings

  • Webex Contact Center is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.3

Call Center Studio

93%
2 Ratings
9.7

Webex Contact Center

97%
12 Ratings

Likelihood to Recommend

Call Center Studio

+ We need to have make a unique survey implemantation. Like we had many surveys after the call and wanted distrubute randomly since they have such a good technical knowledge, we solved many technical obstacles in couple of days and implemented our survey. - I would like to see the dashboard pinned on my agents desktops.
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Cisco

It provides a feature rich set application, all the while making deployment and management with such ease. Being in the cloud, it helps us partners and customer administrators alike to easily add, remove, change and implement the necessary changes needed as we both see fit to further accommodate the business requirements and needs. I would personally recommend this (already have been doing so) with peers in the same environment for their future migrations and movement towards the cloud.
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Pros

Call Center Studio

  • It has many important functions, such as call management, which allows me to know the calls on hold, incoming calls, time of the call, waiting time of the calls, this way I can have more control of how much time I invest to each client.
  • The function of recording calls is also very important to know my performance with the client and improve in the future.
  • It integrates very well with other applications such as Skype and Salesforce, which are the ones I use.
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Cisco

  • Simple and easy to use dashboard
  • Auto generation of transcripts
  • AI supporting the operator as a virtual assistant
  • Well suited for a large number of user
  • Customer support
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Cons

Call Center Studio

  • Dashboards can not be pin to the screen.
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Cisco

  • The chat space could be improved within the call rooms to be able to share quick writings.
  • In international calls there are usually failures, especially audio.
  • Being able to have an unlimited number of users at the same time in basic rooms.
Read full review

Pricing Details

Call Center Studio

Starting Price

$0

Editions & Modules

Call Center Studio editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Webex Contact Center

    Starting Price

    Editions & Modules

    Webex Contact Center editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Talk to Expert

      Alternatives Considered

      Call Center Studio

      cloud based and more flexible.
      Read full review

      Cisco

      Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.
      Read full review

      Return on Investment

      Call Center Studio

      • A tool that has helped me a lot to handle my clients in a faster, more personal and diligent way, being able to increase my sales margins in a short time. The way this program showed me my mistakes, was decisive for the growth of my business, because I knew how to solve the problems efficiently.
      Read full review

      Cisco

      • It doesn't take a lot of investment to train new Webex users.
      • Communication can be achieved from almost any device. There are some, especially Android that do not work very well.
      • It has helped us create fluid communication, where we have been able to get rid of other applications that Webex came to replace.
      Read full review

      Screenshots

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