What users are saying about
2 Ratings
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Score 9 out of 100
32 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Call Center Studio

+ We need to have make a unique survey implemantation. Like we had many surveys after the call and wanted distrubute randomly since they have such a good technical knowledge, we solved many technical obstacles in couple of days and implemented our survey. - I would like to see the dashboard pinned on my agents desktops.
Cigdem Kizilkaya | TrustRadius Reviewer

Webex Contact Center

In our organization, we have Cisco brand machines and switches, and by using this application or program, the work is easier, since communication is fluid. Within the group of colleagues at work there is an urgent need to be connected and in communication, and this program helps us achieve that goal from day to day.
J. Eduardo Medina Corona | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Call Center Studio
9.7
Webex Contact Center
8.7
Agent dashboard
Call Center Studio
7.0
Webex Contact Center
8.4
Outbound response
Call Center Studio
10.0
Webex Contact Center
9.2
Call forwarding
Call Center Studio
10.0
Webex Contact Center
8.5
Predictive dialing
Call Center Studio
10.0
Webex Contact Center
8.6
Interactive voice response
Call Center Studio
10.0
Webex Contact Center
9.0
REST APIs
Call Center Studio
10.0
Webex Contact Center
9.2
Call scripts
Call Center Studio
10.0
Webex Contact Center
8.4
Call tracking
Call Center Studio
10.0
Webex Contact Center
8.4
Multichannel integration
Call Center Studio
10.0
Webex Contact Center
8.8
CRM software integration
Call Center Studio
10.0
Webex Contact Center
8.6
Validate callers
Call Center Studio
Webex Contact Center
8.6
Click-to-call (CTC)
Call Center Studio
Webex Contact Center
8.7
Warm transfer
Call Center Studio
Webex Contact Center
8.6

Workforce Optimization (WFO)

Call Center Studio
10.0
Webex Contact Center
8.7
Inbound call routing
Call Center Studio
10.0
Webex Contact Center
8.6
Recording
Call Center Studio
10.0
Webex Contact Center
8.4
Quality management
Call Center Studio
10.0
Webex Contact Center
9.0
Call analytics
Call Center Studio
10.0
Webex Contact Center
8.5
Historical reporting
Call Center Studio
10.0
Webex Contact Center
8.2
Live reporting
Call Center Studio
10.0
Webex Contact Center
9.0
Customer surveys
Call Center Studio
10.0
Webex Contact Center
8.8
Customer interaction analytics
Call Center Studio
10.0
Webex Contact Center
9.0
Omnichannel inbound routing
Call Center Studio
Webex Contact Center
8.7

Pros

Call Center Studio

  • User friendly. It has dashboards for each team also able to see all users at the same time.
  • Good account management. We can directly reach our account manager through her mobile. Very fast response for urgent issues.
  • Even the defaults reports fine enough we can always ask for some spesific reporting formats.
Cigdem Kizilkaya | TrustRadius Reviewer

Webex Contact Center

  • Aggressive and effective roadmap.
  • Webex Calling and Webex Contact Center integration.
  • Solid and very complete omnichannel capabilities.
  • Included call recording (1 month).
Anonymous | TrustRadius Reviewer

Cons

Call Center Studio

  • Dashboards can not be pin to the screen.
Cigdem Kizilkaya | TrustRadius Reviewer

Webex Contact Center

  • WhatsApp or Telegram chat integration would be a asset
  • There is room to improve the UI for agents
  • Support for MS Edge
Leonardo Lacerda | TrustRadius Reviewer

Alternatives Considered

Call Center Studio

cloud based and more flexible.
Cigdem Kizilkaya | TrustRadius Reviewer

Webex Contact Center

Cisco Webex Contact Center has the edge over the on-prem services with the option to scale to a higher number of agents and greater PSTN trunk capacity, which takes longer time to ramp up on-prem, and with the existing Webex solutions for meetings, users are pretty happy with the features and all of this is available on a single dashboard for the administrators to view, manage, and troubleshoot, which makes the selection process easier, instead of choosing multiple vendors for PSTN trunks, Call Control, and ACD.
Anonymous | TrustRadius Reviewer

Return on Investment

Call Center Studio

  • I think the most positive effect of CCS is; it is a cloud based application. During the covid period whole our company started working remotely. We didn't need to make any invesment to deliver service to our customers.
Cigdem Kizilkaya | TrustRadius Reviewer

Webex Contact Center

  • So far, we've had no complaints from agents and supervisors.
  • Not sure how long we will use this product. It seems very immature.
Randall Crumm | TrustRadius Reviewer

Screenshots

Webex Contact Center

Pricing Details

Call Center Studio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Webex Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Call Center Studio
10.0
Webex Contact Center
8.7

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