Call Center Studio vs. Webex Contact Center
Call Center Studio vs. Webex Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Call Center Studio | N/A | Call Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio provides a web-based, pay-as-you-go solution running on Google. It is a full-featured enterprise grade system and includes Google’s new Dialogflow and Speech API. Call Center Studio is designed… | N/A | |
Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A |
Call Center Studio | Webex Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Call Center Studio | Webex Contact Center | |
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Workforce Optimization (WFO) |
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Call Center Studio | Webex Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Call Center Studio | Webex Contact Center | |
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Likelihood to Recommend | 9.0 (2 ratings) | 8.6 (23 ratings) |
Likelihood to Renew | - (0 ratings) | 8.2 (1 ratings) |
Call Center Studio | Webex Contact Center | |
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Likelihood to Recommend | Call Center Studio | Cisco |
Pros | Call Center Studio | Cisco |
Cons | Call Center Studio | Cisco |
Alternatives Considered | Call Center Studio | Cisco |
Return on Investment | Call Center Studio | Cisco |
ScreenShots | Call Center Studio Screenshots | Webex Contact Center Screenshots |