What users are saying about
22 Ratings
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Top Rated
257 Ratings
22 Ratings
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Score 9.1 out of 100

Dialpad Talk

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Top Rated
257 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

CallFire

If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Chase Muehlheuser | TrustRadius Reviewer

Dialpad Talk

I believe this integration would be fantastic for any company that wants to record calls, transfer inner office with ease, or has employees (such as myself) that often work remotely, as I can set up Dialpad Talk on my personal cell, use my cell service and choose the hours I am active. This program is very dedicated to making the transition easy and learning to use it is also relatively easy. There [are] so many benefits I still have to learn as again we are 26 hours in! So I am sure I can review again in a few months and give much better examples!
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CallFire
8.2
Dialpad Talk
Hosted PBX
CallFire
6.0
Dialpad Talk
Multi-level Interactive Voice Response (IVR)
CallFire
9.0
Dialpad Talk
User templates
CallFire
7.0
Dialpad Talk
Call reports
CallFire
10.0
Dialpad Talk
Directory of employee names
CallFire
9.0
Dialpad Talk

Call Management

CallFire
8.7
Dialpad Talk
Answering rules
CallFire
8.0
Dialpad Talk
Call recording
CallFire
10.0
Dialpad Talk
Call park
CallFire
8.5
Dialpad Talk
Call screening
CallFire
8.3
Dialpad Talk
Message alerts
CallFire
8.8
Dialpad Talk

VoIP system collaboration

CallFire
10.0
Dialpad Talk
Video conferencing
CallFire
10.0
Dialpad Talk
Audio conferencing
CallFire
10.0
Dialpad Talk

Mobile apps

CallFire
8.3
Dialpad Talk
Mobile app for iOS
CallFire
8.5
Dialpad Talk
Mobile app for Android
CallFire
8.0
Dialpad Talk

Pros

CallFire

  • CallFire provides detailed analytics that show what/when callers select within the phone system
  • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
  • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
Justin McClelland | TrustRadius Reviewer

Dialpad Talk

  • Notifications- via e-mails, calendar links and otherwise are very helpful when dealing with information that may otherwise get lost or forgotten in conversations
  • Access- Being able to access calls on the go via your own cell phone or using your laptop to help free up your hand and get real time speech intelligibility is much appreciated
  • Variety- Options for quick chats and sending photos, video calls to share screens when necessary, and your most recent calls available on the same screen you are already looking at adds to workplace efficiency
Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer

Cons

CallFire

  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
Benjamin Cutler | TrustRadius Reviewer

Dialpad Talk

  • I would like to see more configuration options with desk phones. Right now, I can add a phone by entering in the device-specific provisioning server and then thats it. I then have the option to remove it. I want more!
  • As an admin, Id like to be able to login to each of my users' accounts and make sure settings are correct vs having to walk over to their computers or asking them for their login info.
  • Some sort of application self checker. What I mean by this is I have some users using the desktop app, some not using it and some using a combination of both. Since there are multiple options for a user to accomplish the goal of taking calls, it would make sense to me to have the app actively check for all simultaneous instances of Dialpad [Talk] running and make the suggestion to use one or the other or even link you to the place you should be. This may be a unique situation to us as we are using Dialpad [Talk] as an integrated service in our dispatching software.
Matt Halleck | TrustRadius Reviewer

Likelihood to Renew

CallFire

CallFire 9.0
Based on 1 answer
There is no reason not to, it has proven effective in the usage
Anonymous | TrustRadius Reviewer

Dialpad Talk

Dialpad Talk 9.1
Based on 1 answer
As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great
Anonymous | TrustRadius Reviewer

Usability

CallFire

No score
No answers yet
No answers on this topic

Dialpad Talk

Dialpad Talk 8.6
Based on 18 answers
The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
Gregg Skala | TrustRadius Reviewer

Support Rating

CallFire

No score
No answers yet
No answers on this topic

Dialpad Talk

Dialpad Talk 6.7
Based on 71 answers
  1. Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
  2. The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
  3. We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CallFire

CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
Jason Revilla | TrustRadius Reviewer

Dialpad Talk

I personally find Dialpad Talk to be extremely easy to use. At one point we has a large group of agents who weren't tech saavy whatsoever. This had concerned us but after seeing how fast they learned how to use it, mainly because of how user friendly Dialpad Talk is, those concerns went away.
Gina Yfarraguerri | TrustRadius Reviewer

Return on Investment

CallFire

  • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
  • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
Anonymous | TrustRadius Reviewer

Dialpad Talk

  • Ability to have employees work from home which allows us to keep a smaller office environment.
  • Efficiency increased with integrating calls / meetings in one app.
  • Previously had to restrict employees to primarily work in the office or forward items to their home or mobile phones. This allows them to have the same tools in or out of the office which reduces issues when being contacted by clients.
Anonymous | TrustRadius Reviewer

Pricing Details

CallFire

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CallFire Editions & Modules

Edition
Pro$599.001
Grow$299.001
Startup$199.001
Lite$99.001
  1. per month
Additional Pricing Details

Dialpad Talk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dialpad Talk Editions & Modules

Edition
Standard$20.001
Pro$30.001
EnterpriseContact sales team
  1. per user/per month
  2. none
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CallFire
10.0
Dialpad Talk
8.7

Likelihood to Renew

CallFire
9.0
Dialpad Talk
9.1

Usability

CallFire
Dialpad Talk
8.6

Support Rating

CallFire
Dialpad Talk
6.7

Add comparison