What users are saying about
26 Ratings
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Top Rated
335 Ratings
26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Dialpad Talk

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Top Rated
335 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Cloud PBX

    7.8

    CallFire

    78%

    Dialpad Talk

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 5/5 features

    Hosted PBX

    6.0
    60%
    2 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.0
    90%
    7 Ratings
    N/A
    0 Ratings

    User templates

    7.0
    70%
    4 Ratings
    N/A
    0 Ratings

    Call reports

    8.2
    82%
    10 Ratings
    N/A
    0 Ratings

    Directory of employee names

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Call Management

    9.3

    CallFire

    93%

    Dialpad Talk

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 5/5 features

    Answering rules

    8.0
    80%
    7 Ratings
    N/A
    0 Ratings

    Call recording

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Call park

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call screening

    10.0
    100%
    4 Ratings
    N/A
    0 Ratings

    Message alerts

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    10.0

    CallFire

    100%

    Dialpad Talk

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 2/2 features

    Video conferencing

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Audio conferencing

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Mobile apps

    8.3

    CallFire

    83%

    Dialpad Talk

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 2/2 features

    Mobile app for iOS

    8.5
    85%
    2 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • CallFire is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    9.6

    CallFire

    96%
    15 Ratings
    8.6

    Dialpad Talk

    86%
    216 Ratings

    Likelihood to Renew

    9.0

    CallFire

    90%
    1 Rating
    7.4

    Dialpad Talk

    74%
    5 Ratings

    Usability

    CallFire

    N/A
    0 Ratings
    7.7

    Dialpad Talk

    77%
    20 Ratings

    Support Rating

    CallFire

    N/A
    0 Ratings
    6.4

    Dialpad Talk

    64%
    73 Ratings

    Implementation Rating

    CallFire

    N/A
    0 Ratings
    5.9

    Dialpad Talk

    59%
    2 Ratings

    Likelihood to Recommend

    CallFire

    If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
    Read full review

    Dialpad

    The "Do Not Disturb" does not always sync between the app and site. We had an employee who was not receiving calls or notifications despite having their system set up correctly. It turned out that Do Not Disturb was turned on, but only on the desktop site, which we do not use in our organization. It would be more helpful if these had synced correctly. It would also be helpful if employees could set their own working hours as we have folks in different time zones on different schedules.
    Read full review

    Pros

    CallFire

    • CallFire provides detailed analytics that show what/when callers select within the phone system
    • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
    • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
    Read full review

    Dialpad

    • I can make calls through the app & the caller ID shows my office line - I can toggle between the main business line and my direct line.
    • It keeps all of my voicemails & transcriptions in one place.
    • The desktop login allows me to access everything as well.
    Read full review

    Cons

    CallFire

    • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
    • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
    • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
    Read full review

    Dialpad

    • lots of quirks.. seems to be a lot of random problems that aren't addressed quickly enough
    • Notify users of outages and let them know when outages are repairs
    • simplify the way that numbers/ offices/ departments and individual users is done. I have been using the service for about 2 years and still dont understand the difference
    Read full review

    Pricing Details

    CallFire

    Starting Price

    $99 per month

    Editions & Modules

    CallFire editions and modules pricing
    EditionModules
    Pro$599.001
    Grow$299.002
    Startup$199.003
    Lite$99.004

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Dialpad Talk

    Starting Price

    $0

    Editions & Modules

    Dialpad Talk editions and modules pricing
    EditionModules
    Standard$20.001
    Pro$30.002
    EnterpriseContact sales team3

    Footnotes

    1. per user/per month
    2. per user/per month
    3. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    CallFire

    There is no reason not to, it has proven effective in the usage
    Read full review

    Dialpad

    As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great
    Read full review

    Usability

    CallFire

    No answers on this topic

    Dialpad

    The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
    Read full review

    Support Rating

    CallFire

    No answers on this topic

    Dialpad

    1. Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
    2. The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
    3. We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.
    Read full review

    Implementation Rating

    CallFire

    No answers on this topic

    Dialpad

    Everything went as expected with no issues
    Read full review

    Alternatives Considered

    CallFire

    CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
    Read full review

    Dialpad

    While every service has its own unique features and others have tools that Dialpad Talk doesn't... the ease of use Dialpad Talk offers makes up for any flashy tool they don't have at this time
    Read full review

    Return on Investment

    CallFire

    • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
    • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
    Read full review

    Dialpad

    • Saves me time with a downloadable transcript for call documentation.
    • All calls are automatically recorded, which provides proof of what was said.
    • Translation availability using IVR and AI language allows us to communicate with all families without needing to find a translator.
    Read full review

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