What users are saying about
25 Ratings
245 Ratings
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100
245 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Feature Set Ratings

  • CallFire ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

7.9

CallFire

79%
6.0

RingCentral MVP

60%
CallFire ranks higher in 5/5 features

Hosted PBX

6.0
60%
2 Ratings
5.9
59%
31 Ratings

Multi-level Interactive Voice Response (IVR)

9.0
90%
7 Ratings
6.0
60%
43 Ratings

User templates

7.0
70%
4 Ratings
5.7
57%
37 Ratings

Call reports

8.3
83%
10 Ratings
6.1
61%
49 Ratings

Directory of employee names

9.0
90%
5 Ratings
6.4
64%
54 Ratings

Call Management

9.3

CallFire

93%
6.7

RingCentral MVP

67%
CallFire ranks higher in 5/5 features

Answering rules

8.0
80%
7 Ratings
7.0
70%
55 Ratings

Call recording

10.0
100%
10 Ratings
6.3
63%
55 Ratings

Call park

8.5
85%
3 Ratings
6.3
63%
48 Ratings

Call screening

10.0
100%
4 Ratings
6.8
68%
53 Ratings

Message alerts

10.0
100%
5 Ratings
6.8
68%
60 Ratings

VoIP system collaboration

10.0

CallFire

100%
5.8

RingCentral MVP

58%
CallFire ranks higher in 2/4 features

Video conferencing

10.0
100%
1 Rating
6.0
60%
46 Ratings

Audio conferencing

10.0
100%
1 Rating
6.2
62%
56 Ratings

Video screen sharing

N/A
0 Ratings
6.2
62%
20 Ratings

Instant messaging

N/A
0 Ratings
5.0
50%
21 Ratings

Mobile apps

8.3

CallFire

83%
6.5

RingCentral MVP

65%
CallFire ranks higher in 2/2 features

Mobile app for iOS

8.5
85%
2 Ratings
5.9
59%
48 Ratings

Mobile app for Android

8.0
80%
1 Rating
7.1
71%
43 Ratings

Attribute Ratings

  • CallFire is rated higher in 1 area: Likelihood to Recommend
  • RingCentral MVP is rated higher in 1 area: Likelihood to Renew

Likelihood to Recommend

9.7

CallFire

97%
15 Ratings
6.9

RingCentral MVP

69%
69 Ratings

Likelihood to Renew

9.0

CallFire

90%
1 Rating
10.0

RingCentral MVP

100%
9 Ratings

Usability

CallFire

N/A
0 Ratings
3.2

RingCentral MVP

32%
6 Ratings

Availability

CallFire

N/A
0 Ratings
8.0

RingCentral MVP

80%
1 Rating

Performance

CallFire

N/A
0 Ratings
8.0

RingCentral MVP

80%
1 Rating

Support Rating

CallFire

N/A
0 Ratings
3.6

RingCentral MVP

36%
37 Ratings

Implementation Rating

CallFire

N/A
0 Ratings
8.1

RingCentral MVP

81%
3 Ratings

Contract Terms and Pricing Model

CallFire

N/A
0 Ratings
1.0

RingCentral MVP

10%
1 Rating

Product Scalability

CallFire

N/A
0 Ratings
6.0

RingCentral MVP

60%
1 Rating

Professional Services

CallFire

N/A
0 Ratings
1.0

RingCentral MVP

10%
1 Rating

Likelihood to Recommend

CallFire

If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Chase Muehlheuser | TrustRadius Reviewer

RingCentral MVP

RingCentral excels for us in office environments where everyone has/needs an individual phone (either desk or via their computer). It is also uniquely suited for situations where workers may move between offices, work from home either during the day or after hours, or be on call in the evenings or weekends. The capabilities of the smartphone app means you are always on the office phone system, even showing a Caller ID as your office when calling a prospect, client, etc. This has been a surprising and much-liked feature for attorney's who don't want to expose their cell or home phone numbers in a call. Located in a hurricane-prone state, RingCentral is ideal for their resiliency to disaster that can keep local businesses connected and working after a hurricane. Having experienced that multiple times in the last 16 years with RingCentral, I can say that they have always worked flawlessly for us.
David Yates | TrustRadius Reviewer

Pros

CallFire

  • CallFire provides detailed analytics that show what/when callers select within the phone system
  • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
  • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
Justin McClelland | TrustRadius Reviewer

RingCentral MVP

  • RingCentral service is solid and resilient to issues.
  • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
  • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
Tristan Dobbs | TrustRadius Reviewer

Cons

CallFire

  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
Benjamin Cutler | TrustRadius Reviewer

RingCentral MVP

  • The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message.
  • The integration of Glip with on-premise Exchange is non-existent and not on the development radar.
  • RingCentral personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers.
Anonymous | TrustRadius Reviewer

Pricing Details

CallFire

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$99 per month

CallFire Editions & Modules

Edition
Pro$599.001
Grow$299.001
Startup$199.001
Lite$99.001
  1. per month
Additional Pricing Details

RingCentral MVP

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$19.99 per month

RingCentral MVP Editions & Modules

Edition
Essentials (up to 20 users)$19.991
Standard$27.991
Premium$34.991
Ultimate$49.991
  1. per user/per month
Additional Pricing Details
Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)

Likelihood to Renew

CallFire

CallFire 9.0
Based on 1 answer
There is no reason not to, it has proven effective in the usage
Anonymous | TrustRadius Reviewer

RingCentral MVP

RingCentral MVP 10.0
Based on 9 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard | TrustRadius Reviewer

Usability

CallFire

No score
No answers yet
No answers on this topic

RingCentral MVP

RingCentral MVP 3.2
Based on 6 answers
Once you get used to the features of the system, it is extremely easy to find what you need. Everything is all on one place which makes the usability phenomenal. It is very user-friendly, and everything you need is mainly on the RC app. There is a separate window for your Max Agent, and everything is spelled out so you rarely have a question where something is.
Anonymous | TrustRadius Reviewer

Reliability and Availability

CallFire

No score
No answers yet
No answers on this topic

RingCentral MVP

RingCentral MVP 8.0
Based on 1 answer
I have never planned an outage with RingCentral. The only issue that I have experienced is bandwith issues where video is dropped.
Kyle Eaton, CFP®, CDFA® | TrustRadius Reviewer

Performance

CallFire

No score
No answers yet
No answers on this topic

RingCentral MVP

RingCentral MVP 8.0
Based on 1 answer
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingCentral or a carrier issue.
Kyle Eaton, CFP®, CDFA® | TrustRadius Reviewer

Support Rating

CallFire

No score
No answers yet
No answers on this topic

RingCentral MVP

RingCentral MVP 3.6
Based on 37 answers
Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform
Jon Shurtliff | TrustRadius Reviewer

Implementation Rating

CallFire

No score
No answers yet
No answers on this topic

RingCentral MVP

RingCentral MVP 8.1
Based on 3 answers
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Anonymous | TrustRadius Reviewer

Alternatives Considered

CallFire

CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
Jason Revilla | TrustRadius Reviewer

RingCentral MVP

We used Vonage and a local softphone called Communicator prior to switching to RingCentral. Vonage dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically uploaded all CRM contacts into our personal phones and did not remove them even when the program was deleted. This was incredibly annoying, as in order to make a personal call to someone in our contacts, we had to sift through tens of thousands of contacts. RingCentral is simple, user friendly, and only does what it needs to.
Jillian Straw | TrustRadius Reviewer

Contract Terms and Pricing Model

CallFire

No score
No answers yet
No answers on this topic

RingCentral MVP

RingCentral MVP 1.0
Based on 1 answer
not to sign up for it or give them any money for a product that does not work
Scott LaMay | TrustRadius Reviewer

Scalability

CallFire

No score
No answers yet
No answers on this topic

RingCentral MVP

RingCentral MVP 6.0
Based on 1 answer
There is a browser version which allows the product to be used by almost anyone.
Kyle Eaton, CFP®, CDFA® | TrustRadius Reviewer

Return on Investment

CallFire

  • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
  • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
Anonymous | TrustRadius Reviewer

RingCentral MVP

  • Low-cost teleconferencing and web-conferencing - Competitors for either can easily cost just as much as the full RingCentral platform
  • Able to offer more customized services to partners/clients
  • No need for any special hardware - just need a computer with internet
  • Low investment to integrate with a CRM
Anonymous | TrustRadius Reviewer

Add comparison