What users are saying about
18 Ratings
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Score 9.5 out of 101
37 Ratings
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Score 8.6 out of 101

Likelihood to Recommend

CallFire

If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Chase Muehlheuser profile photo

Twilio Programmable SMS

Twilio SMS is fantastic for anyone that wants their marketing or product to be more omnichannel. Meaning connecting with your customers on more than just email and social media which have become standard these days. On top of that, SMS marketing has insanely high open rates and due to that solid conversions, so it's a great tool for testing for direct e-commerce or selling things online to see if it produces an ROI.
Evan Laird profile photo

Feature Rating Comparison

Cloud PBX

CallFire
7.6
Twilio Programmable SMS
Hosted PBX
CallFire
6.0
Twilio Programmable SMS
Multi-level Interactive Voice Response (IVR)
CallFire
8.0
Twilio Programmable SMS
User templates
CallFire
7.0
Twilio Programmable SMS
Call reports
CallFire
8.8
Twilio Programmable SMS
Directory of employee names
CallFire
8.3
Twilio Programmable SMS

Call Management

CallFire
8.8
Twilio Programmable SMS
Answering rules
CallFire
8.8
Twilio Programmable SMS
Call recording
CallFire
9.4
Twilio Programmable SMS
Call park
CallFire
8.5
Twilio Programmable SMS
Call screening
CallFire
8.3
Twilio Programmable SMS
Message alerts
CallFire
8.8
Twilio Programmable SMS

VoIP system collaboration

CallFire
10.0
Twilio Programmable SMS
Video conferencing
CallFire
10.0
Twilio Programmable SMS
Audio conferencing
CallFire
10.0
Twilio Programmable SMS

Mobile apps

CallFire
8.3
Twilio Programmable SMS
Mobile app for iOS
CallFire
8.5
Twilio Programmable SMS
Mobile app for Android
CallFire
8.0
Twilio Programmable SMS

Pros

CallFire

  • CallFire provides detailed analytics that show what/when callers select within the phone system
  • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
  • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
Justin McClelland profile photo

Twilio Programmable SMS

  • Competitive rates in the market are being offered.
  • It is cheaper compared to the rates we would be paying if we are to use the services offered by regular major carriers.
  • The API isvery convenient and easy to set up in the back end for operational use with different platforms.
No photo available

Cons

CallFire

  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
Benjamin Cutler profile photo

Twilio Programmable SMS

  • Reading, Marking, and Archiving messages require far too many clicks.
  • Both Twilio and Salesforce are to blame for this: Configuring how messages are routed should be much simpler. Admin users still receive all text messages in their inbox. This requires time-consuming sifting and sorting.
  • Twilio does not have message previewing. I wish I could hover over an unread message and read its contents without having to open and read the message.
Andrew Doar profile photo

Likelihood to Renew

CallFire

CallFire 9.0
Based on 1 answer
There is no reason not to, it has proven effective in the usage
No photo available

Twilio Programmable SMS

No score
No answers yet
No answers on this topic

Alternatives Considered

CallFire

CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
Jason Revilla profile photo

Twilio Programmable SMS

Bandwidth is 2/3 the price of Twilio for sending SMS messages. However, we decided to simply go with the market leader because it was the safer choice. At our scale, the increased developer effort outweighed the marginal increase in costs due to the per-SMS pricing differential. Overall we feel confident we made the right decision.
Ben Gelsey profile photo

Return on Investment

CallFire

  • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
  • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
No photo available

Twilio Programmable SMS

  • Twilio has made it possible for my agency to offer a variety of online services to my clients.
  • Twilio offers trackable usage data that I can consult to make informed decisions regarding SEO and conversions.
  • Twilio allows me to compete in the chat bot market by giving me the connectivity that I need for my customer-specific chat applications.
Greg Dungan profile photo

Pricing Details

CallFire

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio Programmable SMS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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