What users are saying about
7 Ratings
115 Ratings
7 Ratings
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Score 5.8 out of 100
115 Ratings
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Score 7.6 out of 100

Feature Set Ratings

  • MiCloud Connect ranks higher in 2 feature sets: Call Management, Mobile apps

Call Management

6.6

CallHippo

66%
8.6

MiCloud Connect

86%
MiCloud Connect ranks higher in 5/5 features

Answering rules

6.8
68%
5 Ratings
9.0
90%
24 Ratings

Call recording

5.9
59%
5 Ratings
8.3
83%
23 Ratings

Call park

7.1
71%
5 Ratings
8.7
87%
26 Ratings

Call screening

N/A
0 Ratings
8.7
87%
22 Ratings

Message alerts

N/A
0 Ratings
8.3
83%
23 Ratings

Mobile apps

5.6

CallHippo

56%
6.2

MiCloud Connect

62%
CallHippo ranks higher in 1/2 features

Mobile app for Android

5.6
56%
5 Ratings
4.5
45%
12 Ratings

Mobile app for iOS

N/A
0 Ratings
8.0
80%
14 Ratings

Cloud PBX

CallHippo

Feature Set Not Supported
N/A
8.2

MiCloud Connect

82%
MiCloud Connect ranks higher in 5/5 features

Hosted PBX

N/A
0 Ratings
7.5
75%
15 Ratings

Multi-level Interactive Voice Response (IVR)

N/A
0 Ratings
8.3
83%
15 Ratings

User templates

N/A
0 Ratings
8.0
80%
16 Ratings

Call reports

N/A
0 Ratings
8.7
87%
21 Ratings

Directory of employee names

N/A
0 Ratings
8.3
83%
27 Ratings

VoIP system collaboration

CallHippo

Feature Set Not Supported
N/A
7.7

MiCloud Connect

77%
MiCloud Connect ranks higher in 4/4 features

Video conferencing

N/A
0 Ratings
8.0
80%
8 Ratings

Audio conferencing

N/A
0 Ratings
9.0
90%
23 Ratings

Video screen sharing

N/A
0 Ratings
7.0
70%
4 Ratings

Instant messaging

N/A
0 Ratings
6.7
67%
5 Ratings

Attribute Ratings

  • MiCloud Connect is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

Likelihood to Recommend

5.0

CallHippo

50%
5 Ratings
7.7

MiCloud Connect

77%
63 Ratings

Likelihood to Renew

7.3

CallHippo

73%
2 Ratings
8.6

MiCloud Connect

86%
42 Ratings

Usability

CallHippo

N/A
0 Ratings
8.0

MiCloud Connect

80%
21 Ratings

Availability

CallHippo

N/A
0 Ratings
10.0

MiCloud Connect

100%
54 Ratings

Performance

CallHippo

N/A
0 Ratings
5.1

MiCloud Connect

51%
18 Ratings

Support Rating

1.0

CallHippo

10%
1 Rating
3.5

MiCloud Connect

35%
32 Ratings

In-Person Training

CallHippo

N/A
0 Ratings
6.0

MiCloud Connect

60%
3 Ratings

Online Training

CallHippo

N/A
0 Ratings
2.0

MiCloud Connect

20%
12 Ratings

Implementation Rating

CallHippo

N/A
0 Ratings
9.6

MiCloud Connect

96%
61 Ratings

Configurability

CallHippo

N/A
0 Ratings
6.4

MiCloud Connect

64%
3 Ratings

Ease of integration

CallHippo

N/A
0 Ratings
9.1

MiCloud Connect

91%
1 Rating

Product Scalability

CallHippo

N/A
0 Ratings
7.6

MiCloud Connect

76%
5 Ratings

Vendor post-sale

CallHippo

N/A
0 Ratings
9.1

MiCloud Connect

91%
1 Rating

Vendor pre-sale

CallHippo

N/A
0 Ratings
9.1

MiCloud Connect

91%
1 Rating

Likelihood to Recommend

CallHippo

Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
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Mitel Networks Corporation

Mitel is excellent at allowing me as a user to setup up custom call routing in response to rapidly changing work flows. If I need to work from home for a period due to medical or other reasons, logging into Mitel and setting my office phone to ring through to my home or cell is quick and simple. Changing back is just as quick.
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Pros

CallHippo

  • No positive sides at all.
Read full review

Mitel Networks Corporation

  • The system up-time has been 100% over 3 years.
  • With separate systems and two locations we used to have to fake the system into 4 digit dialing by forwarding all remote extensions to DIDs. Now with Shortel extended to the remote location we have true 4 digit dialing.
  • The Shortel desktop application makes managing calls and call routing a breeze for even our most novice users.
Read full review

Cons

CallHippo

  • Waiting for iOS mobile app
Read full review

Mitel Networks Corporation

  • There are persistent problems with the app's functionality on mobile devices.
  • At times, the web conferencing service may have delays. It appears to be less stable than competing approaches.
  • Using a headset instead of the microphone and speakers integrated into a desktop computer slows down the softphone's performance.
Read full review

Pricing Details

CallHippo

Starting Price

Editions & Modules

CallHippo editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional 5$

    Additional Details

    MiCloud Connect

    Starting Price

    $2,099 per user/per month

    Editions & Modules

    MiCloud Connect editions and modules pricing
    EditionModules
    Essentials20.991
    Premier26.592
    Elite38.493

    Footnotes

    1. per user/per month
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    CallHippo

    It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
    Read full review

    Mitel Networks Corporation

    Although the price is higher than some of the other Hosted systems out there, the value is definitely worth a renewal. Everything is relative: there are some companies out there who need phones, but don't necessarily care how they work, the functionality/features available/durability etc., they just care that they have phones that make and receive calls. There are other companies that are completely reliant on phones and certain functionality that is provided by the system. There are even some companies who are straight up dependent on the phone system and are losing tons of money anytime they are down, ShoreTel is the perfect fit for theSMB client who sees value in a solid,robust, reliable and high functioning phone system
    Read full review

    Usability

    CallHippo

    No answers on this topic

    Mitel Networks Corporation

    I have not used a wide array of communication software, but this far ShoreTel/MiCloud has been the simplest and easiest to get into. My work employs several temps at certain points throughout the year, and they use this piece of software frequently, and new hires seem to have little to no issue using this software. Additionally, this is our primary telephone communication infrastructure, and I have yet to encounter any issues when signed in and regularly using it handling external calls to our department.
    Read full review

    Reliability and Availability

    CallHippo

    No answers on this topic

    Mitel Networks Corporation

    The system has gone down on us MULTIPLE times. We asked them to move us to a different cluster. Shoretel declined. Basically we had problems or outages every month of the year from June 2012 to date. Our old phone system was just that: OLD, no bells or whistles. But it was up every day and I never had to think about it much until it was time for an upgrade. That's how I want Shoretel to be. I want it so reliable that I never have to think about it.
    Read full review

    Performance

    CallHippo

    No answers on this topic

    Mitel Networks Corporation

    Even though the system uses a lower bandwidth connection we have experienced a higher call quality than our previous system which required a T1 line and back up broadband connection.
    Read full review

    Support Rating

    CallHippo

    Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
    Read full review

    Mitel Networks Corporation

    ShoreTel Sky's support is amazing. The only reason why I didn't give it a 10 is that we still need to contact them for stuff that we should be able to do, for ourselves, within the management portal. I know their portal is being worked on, so hopefully they will get the "little things" included for self-management.
    Read full review

    In-Person Training

    CallHippo

    No answers on this topic

    Mitel Networks Corporation

    I attended the first ShoreTel installer class in Austin,TX. It was a week of intensive study with a live lab and having hands on experience made the class worthwhile. I have taken all of the sales courses and remaining technical courses either online or self study to keep costs down. I send my techs to the first installer course in Austin as I feel it gives them a solid foundation and most of teh other courses they have taken have been online.
    Read full review

    Online Training

    CallHippo

    No answers on this topic

    Mitel Networks Corporation

    The training identified some things M5 (ShoreTel's cloud division) could provide, however it was only using it every day and asking the Shoretel support several questions that I got the hang of it. The training was able to highlight functions but I did not learn how to use the phone from the training.
    Read full review

    Implementation Rating

    CallHippo

    No answers on this topic

    Mitel Networks Corporation

    Each of our locations has a dedicated ShoreTel router and managed QoS. With full management, it provides us a breath of space and bandwidth to use our resources in other means. Strongly consider the managed solution as you have to maintain more technical issues when hosting with your ISP. You have to make sure your ISP can provide you the best service for voice and data. Plug and 'hope' doesn't work with just routing your phones over any Internet connection....especially when your handsets run int he 100's
    Read full review

    Alternatives Considered

    CallHippo

    All of them. This seemed to be the best until they got us down.
    Read full review

    Mitel Networks Corporation

    Aptela. I chose M5 (ShoreTelSky) because their platform puts call quality first. Their system also uses Cisco endpoints, which are very compatible with the rest of my Cisco network. I also liked the fact that ShoreTelSky uses the internet only as a backup for transport; I use MPLS as my primary connectivity.
    Read full review

    Scalability

    CallHippo

    No answers on this topic

    Mitel Networks Corporation

    I believe that ShoreTel can be used by a minimum company size of about 25 to almost any size of a company and this can be achieved while the company grows, hence makes it pretty scalable when required. For companies which are smaller in size i.e. smaller than 25, I am not sure how useful it would be, it may be depending upon the type of business
    Read full review

    Return on Investment

    CallHippo

    • Call to all countries supported making it easy to connect.
    • Last resort to make calls
    • Easy to use
    Read full review

    Mitel Networks Corporation

    • At my branch alone, we are saving over $500 a month using Shoretel Sky versus the phone company we were using before them.
    • Shoretel Sky has increased customer service by allowing our employees to easily transfer a call to the proper department or branch no matter where they are located instead of giving the caller a phone number to call.
    • Most of our locations did not have caller ID before Shoretel Sky. That feature has increased employee efficiency because when they know who is calling before they answer allows them to professionally greet their caller and have their info up on their computer as they answer.
    Read full review

    Screenshots

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