7 Ratings
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Score 5.8 out of 100
56 Ratings
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Score 7.1 out of 100

Feature Set Ratings

    Call Management

    6.6

    CallHippo

    66%

    Vonage Contact Center for Salesforce

    Feature Set Not Supported
    N/A
    CallHippo ranks higher in 3/3 features

    Answering rules

    6.8
    68%
    5 Ratings
    N/A
    0 Ratings

    Call recording

    5.9
    59%
    5 Ratings
    N/A
    0 Ratings

    Call park

    7.1
    71%
    5 Ratings
    N/A
    0 Ratings

    Mobile apps

    5.6

    CallHippo

    56%

    Vonage Contact Center for Salesforce

    Feature Set Not Supported
    N/A
    CallHippo ranks higher in 1/1 features

    Mobile app for Android

    5.6
    56%
    5 Ratings
    N/A
    0 Ratings

    Contact Center Software

    CallHippo

    Feature Set Not Supported
    N/A
    6.0

    Vonage Contact Center for Salesforce

    60%
    Vonage Contact Center for Salesforce ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    3.0
    30%
    2 Ratings

    Validate callers

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Outbound response

    N/A
    0 Ratings
    3.0
    30%
    2 Ratings

    Call forwarding

    N/A
    0 Ratings
    3.2
    32%
    3 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    7.1
    71%
    4 Ratings

    Warm transfer

    N/A
    0 Ratings
    5.1
    51%
    4 Ratings

    Predictive dialing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Interactive voice response

    N/A
    0 Ratings
    5.0
    50%
    3 Ratings

    REST APIs

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Call scripts

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call tracking

    N/A
    0 Ratings
    2.0
    20%
    3 Ratings

    Multichannel integration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    CRM software integration

    N/A
    0 Ratings
    7.1
    71%
    4 Ratings

    Workforce Optimization (WFO)

    CallHippo

    Feature Set Not Supported
    N/A
    6.5

    Vonage Contact Center for Salesforce

    65%
    Vonage Contact Center for Salesforce ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    7.1
    71%
    3 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Recording

    N/A
    0 Ratings
    4.1
    41%
    4 Ratings

    Quality management

    N/A
    0 Ratings
    5.1
    51%
    3 Ratings

    Call analytics

    N/A
    0 Ratings
    4.1
    41%
    3 Ratings

    Historical reporting

    N/A
    0 Ratings
    4.1
    41%
    4 Ratings

    Live reporting

    N/A
    0 Ratings
    4.1
    41%
    4 Ratings

    Customer surveys

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Attribute Ratings

    • CallHippo is rated higher in 1 area: Likelihood to Recommend
    • Vonage Contact Center for Salesforce is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    5.0

    CallHippo

    50%
    5 Ratings
    2.2

    Vonage Contact Center for Salesforce

    22%
    6 Ratings

    Likelihood to Renew

    7.3

    CallHippo

    73%
    2 Ratings

    Vonage Contact Center for Salesforce

    N/A
    0 Ratings

    Support Rating

    1.0

    CallHippo

    10%
    1 Rating
    10.0

    Vonage Contact Center for Salesforce

    100%
    1 Rating

    Likelihood to Recommend

    CallHippo

    Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
    Read full review

    Vonage

    If an organiziation was fully on Salesforce and rely on that type of routing, I would recommend Vonage to them. They would also need a good support system to be able to build/maintain and manage it as well. If they do not need this or have the bandwidth, I would not recommend this product at all. They also struggled with our billing and could not tell us what they were charging for
    Read full review

    Pros

    CallHippo

    • No positive sides at all.
    Read full review

    Vonage

    • The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
    • ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
    • ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.
    Read full review

    Cons

    CallHippo

    • Waiting for iOS mobile app
    Read full review

    Vonage

    • Third party implementation consult
    • British date format and time zone in U.S. market
    • No one answers their 800 number on their website
    • Report is not easy to read
    • Calls that were not answered wouldn’t make it to Salesforce report
    Read full review

    Pricing Details

    CallHippo

    Starting Price

    Editions & Modules

    CallHippo editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional 5$

      Additional Details

      Vonage Contact Center for Salesforce

      Starting Price

      $0 Contact sales team

      Editions & Modules

      Vonage Contact Center for Salesforce editions and modules pricing
      EditionModules
      EssentialsContact sales team1
      SelectContact sales team2
      ExpressContact sales team3
      PremiumContact sales team4

      Footnotes

      1. Contact sales team
      2. Contact sales team
      3. Contact sales team
      4. Contact sales team

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      CallHippo

      It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
      Read full review

      Vonage

      No answers on this topic

      Support Rating

      CallHippo

      Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
      Read full review

      Vonage

      I have personally not used their support, but I hear from our admin that it is good.
      Read full review

      Alternatives Considered

      CallHippo

      All of them. This seemed to be the best until they got us down.
      Read full review

      Vonage

      Noble was the outgoing system. If you are in the UK, then you find that there is little support from the US function for any challenges you face. It feels like Noble is aware of Salesforce, however it doesn't really integrate with Salesforce. Natterbox also looked like a good product, however I feel they are a little while off being on the same level as New Voice Media. It's worth throwing them in the mix with any consideration though.
      Read full review

      Return on Investment

      CallHippo

      • Call to all countries supported making it easy to connect.
      • Last resort to make calls
      • Easy to use
      Read full review

      Vonage

      • Saved us time
      • Saved us manual effort
      • Improved efficiency
      • Made our sales jobs easier
      • More time spent toward other goals due to this simple tool
      Read full review

      Add comparison