2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 1 out of 100
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.6 out of 100

Likelihood to Recommend

CallHippo

Simple route: There are plenty of other alternatives on this market that offer the same service. They are not even competitive in terms of pricing, please use them and save everyone the headache.There is not a single scenario you can be happy with this organization who thrive on undeserved payments.
Ahmet Şener | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

If an organiziation was fully on Salesforce and rely on that type of routing, I would recommend Vonage to them. They would also need a good support system to be able to build/maintain and manage it as well. If they do not need this or have the bandwidth, I would not recommend this product at all. They also struggled with our billing and could not tell us what they were charging for
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Call Management

CallHippo
1.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Answering rules
CallHippo
1.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Call recording
CallHippo
1.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Call park
CallHippo
1.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Mobile apps

CallHippo
1.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Mobile app for Android
CallHippo
1.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Contact Center Software

CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.5
Agent dashboard
CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
3.0
Validate callers
CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.7
Outbound response
CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
3.0
Call forwarding
CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
5.4
Click-to-call (CTC)
CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.0
Warm transfer
CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.7
Predictive dialing
CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.0
Interactive voice response
CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
5.0
REST APIs
CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.0
Call scripts
CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.0
Call tracking
CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
2.0
Multichannel integration
CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
CRM software integration
CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.0

Workforce Optimization (WFO)

CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
7.7
Inbound call routing
CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.0
Omnichannel inbound routing
CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Recording
CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.1
Quality management
CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.7
Call analytics
CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.1
Historical reporting
CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.0
Live reporting
CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.0
Customer surveys
CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Customer interaction analytics
CallHippo
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0

Pros

CallHippo

  • Affordable
  • Great Features
  • Quality Voice
  • Good customer support
David Rabada | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
  • ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
  • ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.
Anonymous | TrustRadius Reviewer

Cons

CallHippo

  • Hidden charges.
  • Not delivering the basic services promised.
  • No refunds if you are unhappy.
  • Very suspicious modes of operating.
Ahmet Şener | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • Third party implementation consult
  • British date format and time zone in U.S. market
  • No one answers their 800 number on their website
  • Report is not easy to read
  • Calls that were not answered wouldn’t make it to Salesforce report
Emily Sullivan | TrustRadius Reviewer

Likelihood to Renew

CallHippo

CallHippo 1.0
Based on 1 answer
We don't have to renew for 18 months anyway since they charged our company credit card the annual fee however when the time comes we won't be renewing but you can never be sure since they will charge it anyway without our consent.
Ahmet Şener | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

No score
No answers yet
No answers on this topic

Support Rating

CallHippo

CallHippo 1.0
Based on 1 answer
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
Ahmet Şener | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) 10.0
Based on 1 answer
I have personally not used their support, but I hear from our admin that it is good.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CallHippo

In truth - we did not look into other alternatives as we were lazy. We thought we'd give it a try for a month for a small fee. Little did we know they would set us up to lose 18x the monthly amount.
Ahmet Şener | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Noble was the outgoing system. If you are in the UK, then you find that there is little support from the US function for any challenges you face. It feels like Noble is aware of Salesforce, however it doesn't really integrate with Salesforce.Natterbox also looked like a good product, however I feel they are a little while off being on the same level as New Voice Media. It's worth throwing them in the mix with any consideration though.
Simon Whight | TrustRadius Reviewer

Return on Investment

CallHippo

  • Nice product for business communication
David Rabada | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • Saved us time
  • Saved us manual effort
  • Improved efficiency
  • Made our sales jobs easier
  • More time spent toward other goals due to this simple tool
Richard Kersten | TrustRadius Reviewer

Pricing Details

CallHippo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
5$

CallHippo Editions & Modules

Additional Pricing Details

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Editions & Modules

Edition
EssentialsContact sales team1
SelectContact sales team1
ExpressContact sales team1
PremiumContact sales team1
  1. Contact sales team
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CallHippo
1.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
4.8

Likelihood to Renew

CallHippo
1.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Support Rating

CallHippo
1.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0

Add comparison