CallHippo vs. Vonage Contact Center for Salesforce

Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?

Incentivized

If an organiziation was fully on Salesforce and rely on that type of routing, I would recommend Vonage to them. They would also need a good support system to be able to build/maintain and manage it as well. If they do not need this or have the bandwidth, I would not recommend this product at all. They also struggled with our billing and could not tell us what they were charging for

Incentivized

• No positive sides at all.

• The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
• ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
• ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.

Incentivized

• Waiting for iOS mobile app

Incentivized

• Third party implementation consult
• British date format and time zone in U.S. market
• No one answers their 800 number on their website
• Report is not easy to read
• Calls that were not answered wouldn’t make it to Salesforce report

Incentivized

It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.

Incentivized

Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.

I have personally not used their support, but I hear from our admin that it is good.

Incentivized

All of them. This seemed to be the best until they got us down.

Noble was the outgoing system. If you are in the UK, then you find that there is little support from the US function for any challenges you face. It feels like Noble is aware of Salesforce, however it doesn't really integrate with Salesforce. Natterbox also looked like a good product, however I feel they are a little while off being on the same level as New Voice Media. It's worth throwing them in the mix with any consideration though.

Incentivized

• Call to all countries supported making it easy to connect.
• Last resort to make calls
• Easy to use

Incentivized

• Saved us time
• Saved us manual effort
• Improved efficiency
• Made our sales jobs easier
• More time spent toward other goals due to this simple tool

Incentivized