11 Ratings
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Score 6.7 out of 100
80 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

CallidusCloud CPQ

CallidusCloud CPQ has taken us from sharing Excel spreadsheets to having real-time, up to date data for our field-sales force and distributors.
Richard Peterson | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

CPQ

CallidusCloud CPQ
8.3
Freshworks CRM (formerly Freshsales)
Quote sharing/sending
CallidusCloud CPQ
9.0
Freshworks CRM (formerly Freshsales)
Product configuration
CallidusCloud CPQ
9.0
Freshworks CRM (formerly Freshsales)
Configuration options
CallidusCloud CPQ
7.0
Freshworks CRM (formerly Freshsales)
Pricing rules
CallidusCloud CPQ
9.0
Freshworks CRM (formerly Freshsales)
Price adjustment
CallidusCloud CPQ
9.0
Freshworks CRM (formerly Freshsales)
Purchase history and open contracts
CallidusCloud CPQ
9.0
Freshworks CRM (formerly Freshsales)
Guided selling/Sales portal
CallidusCloud CPQ
7.0
Freshworks CRM (formerly Freshsales)
CPQ reporting & analytics
CallidusCloud CPQ
9.0
Freshworks CRM (formerly Freshsales)
CPQ-CRM integration
CallidusCloud CPQ
7.0
Freshworks CRM (formerly Freshsales)
Attachments to quotes
CallidusCloud CPQ
8.0
Freshworks CRM (formerly Freshsales)
Order capturing
CallidusCloud CPQ
8.0
Freshworks CRM (formerly Freshsales)

Sales Force Automation

CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
8.6
Customer data management / contact management
CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
8.8
Workflow management
CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
8.7
Territory management
CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
9.4
Opportunity management
CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
9.2
Integration with email client (e.g., Outlook or Gmail)
CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
8.3
Interaction tracking
CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
8.8
Channel / partner relationship management
CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
7.1

Marketing Automation

CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
9.0
Lead management
CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
9.0
Email marketing
CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
8.9

CRM Project Management

CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
8.6
Task management
CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
8.7
Reporting
CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
8.6

CRM Reporting & Analytics

CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
8.8
Forecasting
CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
8.7
Pipeline visualization
CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
9.1
Customizable reports
CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
8.7

Customization

CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
8.7
Custom fields
CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
8.8
Custom objects
CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
8.9
API for custom integration
CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
8.3

Security

CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
9.1
Single sign-on capability
CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
9.2
Role-based user permissions
CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
9.1

Platform

CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
8.9
Mobile access
CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
8.9

Pros

CallidusCloud CPQ

  • Consistency among all users - They all get the same data and info so there is no confusion if they have the latest version of a spreadsheet
  • The cloud based service frees up server space for us and we never have to worry about uploading the latest version of the CallidusCloud CPQ software.
  • It is fairly easy to train new Admins to manage our content, which is important for these high-turnover times for personnel.
Richard Peterson | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Cons

CallidusCloud CPQ

  • Initial setup of CallidusCloud CPQ could be quicker, but that might have been an issue with the project manager we had and not the software
  • Choose an integration partner that has done a CallidusCloud CPQ implementation before as the success of your launch depends on it.
Richard Peterson | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data
Anonymous | TrustRadius Reviewer

Usability

CallidusCloud CPQ

No score
No answers yet
No answers on this topic

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.7
Based on 5 answers
It has all a Tech sales company would need. I did run into some issues with the setup and importing initially but the response time and help from the support team were unbelievable and accurate. I was able to solve most of the issues that made me switch from basic Excel and Zoho CRM.
Immanuel Chiplin Sam S | TrustRadius Reviewer

Support Rating

CallidusCloud CPQ

CallidusCloud CPQ 7.0
Based on 2 answers
We had a hiccup at the beginning but it could have been related to the fact we had a project manager leave mid-project and we have to get the new one up to speed and that took time away from our implementation timeline.
Richard Peterson | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 7.5
Based on 4 answers
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
Immanuel Chiplin Sam S | TrustRadius Reviewer

Alternatives Considered

CallidusCloud CPQ

We felt after our review of all potential vendors that CallidusCloud CPQ would give us the best results. The flexibility and short time needed to bring new users up to speed are great.
Richard Peterson | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
Anonymous | TrustRadius Reviewer

Return on Investment

CallidusCloud CPQ

  • CallidusCloud CPQ has reduced our time to launch new product lines and to get the information out to our reps and salesforce quickly
  • It has reduced the need for mass s-mails that nobody reads. They get pinged and go to the portal and access the info they need.
Richard Peterson | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

Screenshots

Pricing Details

CallidusCloud CPQ

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

CallidusCloud CPQ Editions & Modules

Additional Pricing Details

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
Customer-for-Life Cloud - Growth$29.001
Customer-for-Life Cloud - Pro$69.001
Customer-for-Life Cloud - Enterprise$125.001
Sales Cloud - Growth$29.001
Sales Cloud - Pro$59.001
Sales Cloud - Enterprise$99.001
Marketing Cloud - Growth$19.001
Marketing Cloud - Pro$59.001
Marketing Cloud - Enterprise$99.001
  1. per user per month, billed annually
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CallidusCloud CPQ
6.0
Freshworks CRM (formerly Freshsales)
8.7

Usability

CallidusCloud CPQ
Freshworks CRM (formerly Freshsales)
8.7

Support Rating

CallidusCloud CPQ
7.0
Freshworks CRM (formerly Freshsales)
7.5

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