CallMiner Eureka vs. Mattersight Behavioral Analytics (discontinued)
CallMiner Eureka vs. Mattersight Behavioral Analytics (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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CallMiner Eureka | N/A | CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. | N/A | |
Mattersight Behavioral Analytics (discontinued) | Enterprise companies (1,001+ employees) | Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale. | N/A |
CallMiner Eureka | Mattersight Behavioral Analytics (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CallMiner Eureka | Mattersight Behavioral Analytics (discontinued) | |
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Top Pros |
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Top Cons |
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CallMiner Eureka | Mattersight Behavioral Analytics (discontinued) | |
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Small Businesses | Clari Copilot Score 8.9 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Clari Score 8.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Clari Score 8.2 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CallMiner Eureka | Mattersight Behavioral Analytics (discontinued) | |
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Likelihood to Recommend | 8.0 (5 ratings) | 8.8 (39 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (3 ratings) |
Usability | - (0 ratings) | 8.2 (2 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 7.3 (1 ratings) |
Support Rating | 9.0 (2 ratings) | 9.1 (1 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 9.1 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (1 ratings) |
Configurability | - (0 ratings) | 9.1 (1 ratings) |
Ease of integration | - (0 ratings) | 9.1 (1 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (1 ratings) |
CallMiner Eureka | Mattersight Behavioral Analytics (discontinued) | |
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Likelihood to Recommend | CallMiner | Discontinued Products |
Pros | CallMiner | Discontinued Products |
Cons | CallMiner | Discontinued Products |
Likelihood to Renew | CallMiner No answers on this topic | Discontinued Products |
Usability | CallMiner No answers on this topic | Discontinued Products |
Reliability and Availability | CallMiner No answers on this topic | Discontinued Products |
Performance | CallMiner No answers on this topic | Discontinued Products |
Support Rating | CallMiner | Discontinued Products |
In-Person Training | CallMiner No answers on this topic | Discontinued Products |
Online Training | CallMiner No answers on this topic | Discontinued Products |
Implementation Rating | CallMiner No answers on this topic | Discontinued Products |
Alternatives Considered | CallMiner | Discontinued Products |
Scalability | CallMiner No answers on this topic | Discontinued Products |
Return on Investment | CallMiner | Discontinued Products |
ScreenShots |