What users are saying about
3 Ratings
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Score 9 out of 100
3 Ratings
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Score 2.1 out of 100

Likelihood to Recommend

CallMiner Eureka

Eureka is powerful in any environment where there is interaction traffic, size notwithstanding. The tool is useful on simple use-cases like QA effort reduction, and compliance, but also Excels with more complex uses such as driving sales effectiveness, churn, etc.
Anonymous | TrustRadius Reviewer

NICE Uptivity

Uptivity is well suited if you are just wanting to record calls and monitor them. It's very basic but does the job well for what we use it for. It would be less appropriate if we are looking for additional insights.
Heather Vega | TrustRadius Reviewer

Pros

CallMiner Eureka

  • User-friendly interface
  • Great reporting
  • High customization
Lenny Byers | TrustRadius Reviewer

NICE Uptivity

  • Uptivity's platform is easy to use and doesn't take a lot of training to use either as a user or as an admin.
  • Uptivity's platform is easy to troubleshoot and rarely has any issues in capturing all calls.
Heather Vega | TrustRadius Reviewer

Cons

CallMiner Eureka

  • Admin tools such as integration/ingestion tracking.
Anonymous | TrustRadius Reviewer

NICE Uptivity

  • Uptivity's platform does not provide a way to calibrate and report on that calibration.
  • Uptivity's platform reporting is fairly limited and clunky to use.
  • Uptivity's technical support has some improvement to make. Over the six years that I have worked with the system I rarely have had resolution within the SLA's set forth in our contract. Not once has someone been able to connect through VPN to troubleshoot without having us having to assist them even after countless meetings that supposedly resolved their issues in doing so.
Heather Vega | TrustRadius Reviewer

Support Rating

CallMiner Eureka

CallMiner Eureka 9.0
Based on 2 answers
We have not yet had to contact support for our Eureka service.
Lenny Byers | TrustRadius Reviewer

NICE Uptivity

No score
No answers yet
No answers on this topic

Alternatives Considered

CallMiner Eureka

No answers on this topic

NICE Uptivity

Uptivity by far works better than NICE. I have many issue when trying to pull up calls, locate calls, and evaluate calls within the NICE platform however with the simple logic of Uptivity I never have issues.Comparing Uptivity to Tantacom I would say that they are basically the same in ease of use.
Heather Vega | TrustRadius Reviewer

Return on Investment

CallMiner Eureka

  • Reduced churn
  • Improved sales effectiveness
  • Agent oversight
  • WFH management
  • Marketing automation
Anonymous | TrustRadius Reviewer

NICE Uptivity

  • There have not really been any.
Heather Vega | TrustRadius Reviewer

Pricing Details

CallMiner Eureka

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE Uptivity

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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