3 Ratings
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Score 9 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

CallMiner Eureka

Eureka is powerful in any environment where there is interaction traffic, size notwithstanding. The tool is useful on simple use-cases like QA effort reduction, and compliance, but also Excels with more complex uses such as driving sales effectiveness, churn, etc.
Anonymous | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
6.2
Agent dashboard
CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
7.0
Validate callers
CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Outbound response
CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Call forwarding
CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Click-to-call (CTC)
CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
7.0
Warm transfer
CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
7.0
Predictive dialing
CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Interactive voice response
CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
REST APIs
CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Call scripts
CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Call tracking
CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Multichannel integration
CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
CRM software integration
CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0

Workforce Optimization (WFO)

CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
5.2
Inbound call routing
CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
4.0
Omnichannel inbound routing
CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Recording
CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Quality management
CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Call analytics
CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Historical reporting
CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Live reporting
CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Customer surveys
CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Customer interaction analytics
CallMiner Eureka
Sharpen Contact Center Platform (formerly Fathom Voice)
7.0

Pros

CallMiner Eureka

  • User-friendly interface
  • Great reporting
  • High customization
Lenny Byers | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

CallMiner Eureka

  • Admin tools such as integration/ingestion tracking.
Anonymous | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Support Rating

CallMiner Eureka

CallMiner Eureka 9.0
Based on 2 answers
We have not yet had to contact support for our Eureka service.
Lenny Byers | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

Sharpen Contact Center Platform (formerly Fathom Voice) 8.0
Based on 2 answers
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

CallMiner Eureka

No answers on this topic

Sharpen Contact Center Platform (formerly Fathom Voice)

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

CallMiner Eureka

  • Reduced churn
  • Improved sales effectiveness
  • Agent oversight
  • WFH management
  • Marketing automation
Anonymous | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Pricing Details

CallMiner Eureka

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CallMiner Eureka Editions & Modules

Additional Pricing Details

Sharpen Contact Center Platform (formerly Fathom Voice)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sharpen Contact Center Platform (formerly Fathom Voice) Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CallMiner Eureka
9.0
Sharpen Contact Center Platform (formerly Fathom Voice)
8.0

Support Rating

CallMiner Eureka
9.0
Sharpen Contact Center Platform (formerly Fathom Voice)
8.0

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