What users are saying about
3 Ratings
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Score 9 out of 100
4 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

CallMiner Eureka

Eureka is powerful in any environment where there is interaction traffic, size notwithstanding. The tool is useful on simple use-cases like QA effort reduction, and compliance, but also Excels with more complex uses such as driving sales effectiveness, churn, etc.
Anonymous | TrustRadius Reviewer

Verint Monet

Best for a large Voice only support but could do better in multi-channeled customer service by ensuring that the data feeding is fully integrated with a telephony platform ie Talkdesk.
Anonymous | TrustRadius Reviewer

Pros

CallMiner Eureka

  • User-friendly interface
  • Great reporting
  • High customization
Lenny Byers | TrustRadius Reviewer

Verint Monet

  • Real time Adherence module
  • Metrics module
  • Some parts of forecasting
Anonymous | TrustRadius Reviewer

Cons

CallMiner Eureka

  • Admin tools such as integration/ingestion tracking.
Anonymous | TrustRadius Reviewer

Verint Monet

  • Data feeding has been a concern for multi-channeled contact center
  • It only does basic scheduling functionalities
  • It only does basic forecasting functionalities
  • It only does basic intraday functionalities
  • Could offer some WFM consultation even after the implementation
  • Never partner with a co-vendor ie telephony platform like talkdesk if the tool isn't fully integrated
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CallMiner Eureka

No score
No answers yet
No answers on this topic

Verint Monet

Verint Monet 1.0
Based on 1 answer
Because it's almost a year and they still haven't fixed the issues we're having in terms of feeding data from Talkdesk OMNIchannel, as promised.
Anonymous | TrustRadius Reviewer

Usability

CallMiner Eureka

No score
No answers yet
No answers on this topic

Verint Monet

Verint Monet 3.0
Based on 1 answer
Because the data feed for Chat and Email won't work and I can't forecast w/o the feed or I had to manually import data which consumes a lot of time
Anonymous | TrustRadius Reviewer

Support Rating

CallMiner Eureka

CallMiner Eureka 9.0
Based on 2 answers
We have not yet had to contact support for our Eureka service.
Lenny Byers | TrustRadius Reviewer

Verint Monet

Verint Monet 5.0
Based on 1 answer
It's hard to report using their new platform. They ask lots of requirements that I think they can replicate. Or better yet, have a call with their customers to get the ticket resolved quicker
Anonymous | TrustRadius Reviewer

Alternatives Considered

CallMiner Eureka

No answers on this topic

Verint Monet

We honestly regret moving over to Verint Monet because it's been a year since the data feeding issue hasn't been fixed. We've escalated this issue to Talkdesk omnichannel and to them but none of them have gotten any resolution. I wish we never switched from Calabrio/Teleopti.
Anonymous | TrustRadius Reviewer

Return on Investment

CallMiner Eureka

  • Reduced churn
  • Improved sales effectiveness
  • Agent oversight
  • WFH management
  • Marketing automation
Anonymous | TrustRadius Reviewer

Verint Monet

  • No ROI yet as we haven't fully utilized all its functionalities due to its data feeding integration with Talkdesk Omnichannel ie Chat and Email
  • Perhaps, it saved the scheduler's time when plotting Team meetings, 1 on 1s as it can be generated by batch instead of manually plotting such exemptions one by one(manually)
  • Real time adherence functionalities helped us with alerts especially now that we're working from home
Anonymous | TrustRadius Reviewer

Pricing Details

CallMiner Eureka

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Verint Monet

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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