What users are saying about
13 Ratings
10 Ratings
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Score 8.2 out of 100
13 Ratings
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Score 8.1 out of 100

Attribute Ratings

  • CallMiner Eureka is rated higher in 1 area: Support Rating
  • Verint Monet is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

CallMiner Eureka

80%
5 Ratings
8.5

Verint Monet

85%
4 Ratings

Likelihood to Renew

CallMiner Eureka

N/A
0 Ratings
5.8

Verint Monet

58%
2 Ratings

Usability

CallMiner Eureka

N/A
0 Ratings
3.0

Verint Monet

30%
1 Rating

Support Rating

9.0

CallMiner Eureka

90%
2 Ratings
5.0

Verint Monet

50%
1 Rating

Likelihood to Recommend

CallMiner

Call history tracking functionalities and the ability to manage different contacts are effective through CallMiner Eureka's capabilities. Setting the interface is an easy task and the quality of the tool services is an incredible and easy communication platform for the members of the different projects. The tool has effective scheduling functions and easy project management tools which allows effective data import through the integration tools.
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Verint

Verint Monet has been a great tool for someone, like myself, who has had little to no WFM experience the opportunity to learn and grow along with learning and utilizing the tool. One of the biggest contributors to this success, I feel, is the Verint Monet support team. Our contact center has been able to build a rapport with them and they have a clear understanding of our needs.
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Pros

CallMiner

  • Intent scoring
  • Custom User Dashboards
  • Drill down to each touchpoint experience
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Verint

  • Scheduling daily activities
  • Agent reports
  • Real-time adherence monitoring
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Cons

CallMiner

  • Admin tools such as integration/ingestion tracking.
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Verint

  • Should better show chart for better analysis.
  • Filter is resetting every time I open the tool.
  • Some reports can be included or combined in one place.
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Pricing Details

CallMiner Eureka

Starting Price

Editions & Modules

CallMiner Eureka editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Verint Monet

    Starting Price

    Editions & Modules

    Verint Monet editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      CallMiner

      No answers on this topic

      Verint

      Because it's almost a year and they still haven't fixed the issues we're having in terms of feeding data from Talkdesk OMNIchannel, as promised.
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      Usability

      CallMiner

      No answers on this topic

      Verint

      Because the data feed for Chat and Email won't work and I can't forecast w/o the feed or I had to manually import data which consumes a lot of time
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      Support Rating

      CallMiner

      We have not yet had to contact support for our Eureka service.
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      Verint

      It's hard to report using their new platform. They ask lots of requirements that I think they can replicate. Or better yet, have a call with their customers to get the ticket resolved quicker
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      Alternatives Considered

      CallMiner

      CallMiner Eureka was stronger in reporting but weaker inaccuracy. It provided good reports to focus our QA program and individuals but sometimes the interpretation of the statements was wrong.
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      Verint

      I have had the opportunity to see many of the other Verint Monet products at Engage but our Contact Center does not use them or have a need to at this time.
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      Return on Investment

      CallMiner

      • Easy to engage with customers.
      • Effective project communication platform.
      • Easy to provide reports and also manage contacts list.
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      Verint

      • Positive in a way [because] we can manage our daily staffing.
      • [It helps] planning [the] schedule ahead of time.
      • [It would be] best if we [could] customize the interface based on [the] company's aesthetic.
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