What users are saying about
Top Rated
67 Ratings
Top Rated
67 Ratings
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Score 7.6 out of 100
33 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Cloud PBX

    CallRail

    Feature Set Not Supported
    N/A
    8.9

    Nextiva Business Phone Service

    89%
    Nextiva Business Phone Service ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    User templates

    N/A
    0 Ratings
    8.5
    85%
    5 Ratings

    Call reports

    N/A
    0 Ratings
    8.6
    86%
    5 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.3
    93%
    6 Ratings

    Call Management

    CallRail

    Feature Set Not Supported
    N/A
    9.1

    Nextiva Business Phone Service

    91%
    Nextiva Business Phone Service ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    9.3
    93%
    7 Ratings

    Call recording

    N/A
    0 Ratings
    9.6
    96%
    6 Ratings

    Call park

    N/A
    0 Ratings
    9.3
    93%
    5 Ratings

    Call screening

    N/A
    0 Ratings
    9.3
    93%
    6 Ratings

    Message alerts

    N/A
    0 Ratings
    8.3
    83%
    7 Ratings

    VoIP system collaboration

    CallRail

    Feature Set Not Supported
    N/A
    7.8

    Nextiva Business Phone Service

    78%
    Nextiva Business Phone Service ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.3
    83%
    6 Ratings

    Video screen sharing

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Instant messaging

    N/A
    0 Ratings
    8.9
    89%
    3 Ratings

    Mobile apps

    CallRail

    Feature Set Not Supported
    N/A
    5.0

    Nextiva Business Phone Service

    50%
    Nextiva Business Phone Service ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    6.5
    65%
    6 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    3.5
    35%
    4 Ratings

    Attribute Ratings

    • CallRail is rated higher in 2 areas: Usability, Support Rating
    • Nextiva Business Phone Service is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.0

    CallRail

    70%
    32 Ratings
    9.0

    Nextiva Business Phone Service

    90%
    8 Ratings

    Likelihood to Renew

    CallRail

    N/A
    0 Ratings
    6.0

    Nextiva Business Phone Service

    60%
    1 Rating

    Usability

    8.6

    CallRail

    86%
    6 Ratings
    8.0

    Nextiva Business Phone Service

    80%
    1 Rating

    Support Rating

    8.8

    CallRail

    88%
    13 Ratings
    8.7

    Nextiva Business Phone Service

    87%
    6 Ratings

    Likelihood to Recommend

    CallRail

    This is great software for differentiating where phone traffic is coming from. Whether it's paid/organic search, you can see exactly where the calls are coming in from. I'd love to see them add text/SMS features in the future, but it does what it claims. I'd also like to see more CRM integrations, but not sure that other users share the same sentiment
    Read full review

    Nextiva

    It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution. If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
    Read full review

    Pros

    CallRail

    • Tracking phone calls first & foremost! Being able to have a running tally of the phone calls made and listening to the recorded calls throughout the month and providing that information back to our clients is vital!
    • Their UI is exceptionally easy to use & navigate. This is important when we have many clients running at the same time and we are able to always determine what report is for which client.
    • The ease of setting up a brand new client & their tracking phone number is fantastic! Saves a lot of time when it walks you through everything you need to know & do step by step.
    Read full review

    Nextiva

    • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
    • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
    • User-friendly application with availability indicator, call settings, and personal preferences.
    Read full review

    Cons

    CallRail

    • The integration with Hubspot is not as seemless as I would have liked. We had an issue where a person who was already in Hubspot called in, and their contact information was not matched to the caller ID correctly which created some duplicate entries. A little bit of a bummer, but from what I understand they may have fixed this. We had to stop using them for a little while because our outsourced sales team was more confused by adding CallRail, so we'll be re-implementing this once our new sales team is fully trained. Hopefully the record miss-match issue gets fixed.
    Read full review

    Nextiva

    • While phones are feature rich, they can still be confusing for some of our users.
    • Mobile app can be glitchy at times.
    • Would love to see more touch screen options.
    Read full review

    Pricing Details

    CallRail

    Starting Price

    $30 per month per user

    Editions & Modules

    CallRail editions and modules pricing
    EditionModules
    Call Tracking451
    Analytics Suite1452
    Conversation Analytics (Call Tracking + Conversation Intelligence)953
    Marketing Analytics (Call and Form Tracking)954
    Lead Center (requires Call Tracking plan)305

    Footnotes

    1. per month
    2. per month
    3. per month
    4. per month
    5. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Visit callrail.com/pricing for more details.

    Nextiva Business Phone Service

    Starting Price

    $18.95 per month

    Editions & Modules

    Nextiva Business Phone Service editions and modules pricing
    EditionModules
    Essential$23.951
    Professional$27.952
    Enterprise$37.953
    Ultimate$67.954

    Footnotes

    1. Per User Per Month
    2. Per User Per Month
    3. Per User Per Month
    4. Per User Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    CallRail

    No answers on this topic

    Nextiva

    I no longer make this decision
    Read full review

    Usability

    CallRail

    The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable.
    Read full review

    Nextiva

    It is good for phone calls but it needs to include Bluetooth headsets.
    Read full review

    Support Rating

    CallRail

    CallRail support normally gets back to us pretty quickly when we submit a ticket and they have a good knowledge base for common questions. I've heard mixed reviews from other local marketing agencies that use this tool, but overall in my experience, support has been knowledgeable and quick working through our problems.
    Read full review

    Nextiva

    I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
    Read full review

    Alternatives Considered

    CallRail

    Callrail has a very seamless and easy to use Dynamic Number Swap function. In other call tracking that we looked into the integration was either not as easy to use or required much more work to implement. Setting up CallRail has been so easy even our entry-level employees need very little training to master the platform.
    Read full review

    Nextiva

    The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
    Read full review

    Return on Investment

    CallRail

    • CallRail has helped us follow up on quality leads, something we couldn't do effectively prior to using this product.
    • The reporting feature has helped us to generate reports that have helped us plan and increase conversion rates.
    • It helps us plan our budget effectively because we can easily see which campaigns are effective and should be targeted.
    Read full review

    Nextiva

    • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
    • We like that the fax number alerts us via email if we have a message.
    Read full review

    Screenshots

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