CallTrackingMetrics vs. Cisco Unified Contact Center
CallTrackingMetrics vs. Cisco Unified Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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CallTrackingMetrics | Small Businesses (1-50 employees) | CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing. | $79 per month | |
Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A |
CallTrackingMetrics | Cisco Unified Contact Center | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | All plans include unlimited users at no extra cost, while Marketing Pro and higher also include sub-accounts perfect for agencies and multi-location businesses. Discounts of up to two months free for annual agreements. | Must contact sales team for pricing. | ||||||||||||||
More Pricing Information |
CallTrackingMetrics | Cisco Unified Contact Center | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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CallTrackingMetrics | Cisco Unified Contact Center | |
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Small Businesses | Invoca Score 9.2 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Revenue.io Score 8.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Revenue.io Score 8.5 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CallTrackingMetrics | Cisco Unified Contact Center | |
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Likelihood to Recommend | 10.0 (9 ratings) | 9.5 (48 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (5 ratings) |
Usability | - (0 ratings) | 8.3 (7 ratings) |
Support Rating | - (0 ratings) | 7.5 (15 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.0 (2 ratings) |
Professional Services | - (0 ratings) | 8.0 (1 ratings) |
CallTrackingMetrics | Cisco Unified Contact Center | |
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Likelihood to Recommend | CallTrackingMetrics, LLC | Cisco |
Pros | CallTrackingMetrics, LLC | Cisco |
Cons | CallTrackingMetrics, LLC | Cisco |
Likelihood to Renew | CallTrackingMetrics, LLC No answers on this topic | Cisco |
Usability | CallTrackingMetrics, LLC No answers on this topic | Cisco |
Support Rating | CallTrackingMetrics, LLC No answers on this topic | Cisco |
Alternatives Considered | CallTrackingMetrics, LLC | Cisco |
Contract Terms and Pricing Model | CallTrackingMetrics, LLC No answers on this topic | Cisco |
Professional Services | CallTrackingMetrics, LLC No answers on this topic | Cisco |
Return on Investment | CallTrackingMetrics, LLC | Cisco |
ScreenShots | CallTrackingMetrics Screenshots |