What users are saying about
12 Ratings
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Score 9.2 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

CallTrackingMetrics

[CallTrackingMetrics] is well suited for HIPAA Compliant Call Tracking when working with medical clients and is great for all clients who do online sales or patient intake. Clients with low volume of calls may not get enough value for the cost of this platform.
Anonymous | TrustRadius Reviewer

Nectar Desk

I would recommend Nectar Desk if you are going to launch it across an entire organization. By launching for only one department, it has been extremely difficult to not have the connectivity we want across the entire company.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CallTrackingMetrics
Nectar Desk
9.2
Agent dashboard
CallTrackingMetrics
Nectar Desk
9.0
Validate callers
CallTrackingMetrics
Nectar Desk
10.0
Outbound response
CallTrackingMetrics
Nectar Desk
9.0
Call forwarding
CallTrackingMetrics
Nectar Desk
10.0
Click-to-call (CTC)
CallTrackingMetrics
Nectar Desk
10.0
Warm transfer
CallTrackingMetrics
Nectar Desk
10.0
Predictive dialing
CallTrackingMetrics
Nectar Desk
9.0
Interactive voice response
CallTrackingMetrics
Nectar Desk
10.0
REST APIs
CallTrackingMetrics
Nectar Desk
9.0
Call scripts
CallTrackingMetrics
Nectar Desk
9.0
Call tracking
CallTrackingMetrics
Nectar Desk
9.0
Multichannel integration
CallTrackingMetrics
Nectar Desk
8.0
CRM software integration
CallTrackingMetrics
Nectar Desk
8.0

Workforce Optimization (WFO)

CallTrackingMetrics
Nectar Desk
8.6
Inbound call routing
CallTrackingMetrics
Nectar Desk
9.0
Omnichannel inbound routing
CallTrackingMetrics
Nectar Desk
8.0
Recording
CallTrackingMetrics
Nectar Desk
9.0
Quality management
CallTrackingMetrics
Nectar Desk
9.0
Call analytics
CallTrackingMetrics
Nectar Desk
8.0
Historical reporting
CallTrackingMetrics
Nectar Desk
8.0
Live reporting
CallTrackingMetrics
Nectar Desk
9.0
Customer interaction analytics
CallTrackingMetrics
Nectar Desk
9.0

Pros

CallTrackingMetrics

  • Very easy to set up and use. You can create as many tracking numbers and sources as you need. Easily organize and filter them for results and placing the code is so simple. Anyone can use this software.
  • Listening to the calls makes life simple. We can hear what the potential lead said and record feedback to better our marketing efforts. You can even flag or email the call recordings if you need to share inside or outside your organization.
  • Call reporting is a breeze! You can easily filter your sources, call duration, time and more and reports are extremely accurate.
  • Cost is well worth what you get from the software.
Anonymous | TrustRadius Reviewer

Nectar Desk

  • Customizing Multiple Ring Groups: Allows for different call routing options depending on what phone number is dialed by a caller
  • Agent Login Tracking & Analytics: I can see minute by minute details of my team's login status and better understand how they're using their time
  • IVR Set Up: I can set up and edit/change IVR settings with the click of a few buttons, it's super easy!
  • Call History Tracking: I can easily filter and view all calls for the day to see what was inbound vs outbound, how many calls were handled by each agent, how many calls were missed, how many were outside of business hours, what the dispositions for each call were, and MORE. The Call History analytics are GREAT.
Anonymous | TrustRadius Reviewer

Cons

CallTrackingMetrics

  • Can get pricy.
  • More complex integrations may need professional services.
  • No push notifications for incoming SMS on mobile app (non agent).
Marvin Leininger | TrustRadius Reviewer

Nectar Desk

  • When a caller becomes assigned to an agent, SMS notifications are only sent to that agent. This is difficult for our call center manager to monitor if the team is handling all SMS replies efficiently and effectively.
  • Because Nectar Desk is a chrome-based calling software, we are limited in accessing the platform. Due to the ongoing pandemic, this presented a challenge in making sure that all agents' at-home computers were capable of running the software.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CallTrackingMetrics

CallTrackingMetrics has stood up well compared to Salesforce. Being that we are a high volume call center for schools, it has been very good for the company. I feel that CallTrackingMetrics is really good for our company compared to Salesforece CMS.
Earl Minney | TrustRadius Reviewer

Nectar Desk

No answers on this topic

Return on Investment

CallTrackingMetrics

  • Fits nicely into the % of budget dedicated to Analytics
  • CallTrackingMetrics is our system of truth for source of calls for Local Service business
  • CallTrackingMetrics is our system of truth for CSR staffing plans at Supplier / Distributor
Christopher R. Chaput | TrustRadius Reviewer

Nectar Desk

  • As the marketing agency that implemented this software for a client, we have 100% insight into call performance. Our client previously throughout random numbers, was always guessing on his team's performance, and now we have actual insight into how the intake team is truly performing—we know 100% of the inbound calls they make, how many outbound calls are made in a day, and how much time is spent 'idle'. This has allowed our client to hire the appropriate number of call center staff based on actual data and has allowed us to shift our marketing budget to focus on driving the right callers.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CallTrackingMetrics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

CallTrackingMetrics Editions & Modules

Edition
Business Plan$391
Marketing Plan$991
Contact Center Plan$2991
  1. per month
Additional Pricing Details
All plans include unlimited users at no extra cost, while Marketing and Contact Center plans also include free unlimited sub-accounts perfect for agencies and multi-location businesses. Discounts up to 15% off for annual agreements.

Nectar Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nectar Desk Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CallTrackingMetrics
9.3
Nectar Desk
8.0

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