What users are saying about
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Top Rated
619 Ratings
92 Ratings
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Score 8.3 out of 100

SharpSpring

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Top Rated
619 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Campaign Monitor

Campaign Monitor is undoubtedly one of the best software for managing email marketing campaigns; it is a robust platform and can be adapted to any company. If you are not a developer and don't know any code, it has many pre-made templates to use. I highly recommend Campaign Monitor; it is perfect, does what needs to be done, and is very easy to use.
Korey Migdal | TrustRadius Reviewer

SharpSpring

Over the past several years, SharpSpring has become my preferred solution for small to medium businesses. It has probably 90% of the features that you'll find with the enterprise solutions and is much more intuitive than the competition. Additionally, they pretty much include all of their features in the price. There really aren't upsells or upgrades to get more features. Some tools are better than others. I really like the CRM, Email, & Marketing Automation components. The Landing Page builder is okay but very limited and doesn't take too well to custom HTML code. I probably wouldn't recommend SharpSpring for an enterprise-level customer because it isn't as customizable as many of the enterprise-level marketing automation platforms. For the prices, features, and ease of use, it really is hard to beat.
Tim Hemingway | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Campaign Monitor
8.8
SharpSpring
7.7
WYSIWYG email editor
Campaign Monitor
8.7
SharpSpring
6.7
Dynamic content
Campaign Monitor
8.3
SharpSpring
8.2
Ability to test dynamic content
Campaign Monitor
8.0
SharpSpring
8.2
A/B testing
Campaign Monitor
8.9
SharpSpring
8.4
Email deliverability reporting
Campaign Monitor
10.0
SharpSpring
7.9
Landing pages
Campaign Monitor
SharpSpring
6.6
Mobile optimization
Campaign Monitor
SharpSpring
6.0
List management
Campaign Monitor
SharpSpring
8.8
Triggered drip sequences
Campaign Monitor
SharpSpring
8.5

Reporting & Analytics

Campaign Monitor
10.0
SharpSpring
7.5
Standard reports
Campaign Monitor
10.0
SharpSpring
8.3
Dashboards
Campaign Monitor
SharpSpring
7.3
Custom reports
Campaign Monitor
SharpSpring
6.8

Pre-Send Testing

Campaign Monitor
8.7
SharpSpring
Spam Testing
Campaign Monitor
8.7
SharpSpring

Lead Management

Campaign Monitor
SharpSpring
8.4
Lead nurturing
Campaign Monitor
SharpSpring
8.6
Lead scoring and grading
Campaign Monitor
SharpSpring
8.1
Data quality management
Campaign Monitor
SharpSpring
8.5
Automated sales alerts and tasks
Campaign Monitor
SharpSpring
8.5

Campaign Management

Campaign Monitor
SharpSpring
8.1
Calendaring
Campaign Monitor
SharpSpring
8.2
Event/webinar marketing
Campaign Monitor
SharpSpring
8.0

Social Media Marketing

Campaign Monitor
SharpSpring
6.8
Social sharing and campaigns
Campaign Monitor
SharpSpring
6.4
Social profile integration
Campaign Monitor
SharpSpring
7.1

Platform & Infrastructure

Campaign Monitor
SharpSpring
8.0
API
Campaign Monitor
SharpSpring
7.5
Role-based workflow & approvals
Campaign Monitor
SharpSpring
8.2
Customizability
Campaign Monitor
SharpSpring
7.7
Integration with Salesforce.com
Campaign Monitor
SharpSpring
8.1
Integration with Microsoft Dynamics CRM
Campaign Monitor
SharpSpring
8.3
Integration with SugarCRM
Campaign Monitor
SharpSpring
8.2

Pros

Campaign Monitor

  • Campaign Monitor’s support is great. They have a great help page built out to help answer all your questions, and if you do have a question or issue that needs extra support, their support team responds within a couple hours to help resolve the issue.
  • The email builder is very clean and easy to use. It makes A/B testing, personalization, and dynamic content easy to implement.
  • I appreciate the insights reporting that Campaign Monitor provides. We use that regularly for our quarterly reporting to track list growth, as well as campaign performance from a high level.
  • The automation is very straight forward and has truly transformed our marketing. The learning curve is pretty low, so my entire team knows how to use it to create and edit automated email journeys.
Becca Sangwin | TrustRadius Reviewer

SharpSpring

  • Crm, with custom fields that can be customized per organization
  • Sales pipelines, which lets you track an opportunity along the sales process. Can implement automation with tasks creation, emails to prospect and notifications
  • Email marketing with easy to use email builder. Campaigns can be sent out manually or automatically. Can also be used for templated emails to send to contacts.
Kaila Troia | TrustRadius Reviewer

Cons

Campaign Monitor

  • Managing different subscriptions requires some thinking and setup with custom fields/lists/segments. It's not really 'out of the box' to set up.
  • The WYSIWYG editor is pretty locked down, which makes it idiot-proof, but would be great to have a little more control over padding, line height, kerning, etc.
Anonymous | TrustRadius Reviewer

SharpSpring

  • Custom Form Field - Weakest point of the software for me. Hard to make custom field and options are limited
  • Nuanced Automations are Hard - Lacking some more advanced automation capacities and options
  • Hard Bounces / Suppressions - Very aggressive suppression engine means that active subscribers are "bounced" then removed from email lists suddenly without much recourse
Billy Alguire | TrustRadius Reviewer

Likelihood to Renew

Campaign Monitor

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 7.8
Based on 31 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

Campaign Monitor

Campaign Monitor 10.0
Based on 2 answers
The templates, while useful, are very locked down, This makes it very usable from a novice's standpoint, but also very inflexible from a designer's standpoint. Creating several version of the email campaign and using A/B testing was a powerful and easy-to-use feature, and the system also provides the option of automating the sending of emails once an A/B testing criteria is reached
Anonymous | TrustRadius Reviewer

SharpSpring

SharpSpring 8.2
Based on 70 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Support Rating

Campaign Monitor

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.7
Based on 80 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

Implementation Rating

Campaign Monitor

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.0
Based on 14 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Alternatives Considered

Campaign Monitor

The ability to track the effectiveness of email marketing campaigns in real-time is what makes Campaign Monitor interesting to use. All the vital features that we need to run professionally designed email campaigns that look wonderful on any device so that we boost our business are included in this platform.
Emily Mok | TrustRadius Reviewer

SharpSpring

We have tested and work with several marketing automation/CRM systems over the course of over 25 years in the B-to-B marketing/advertising business, among them are: HubSpot, Marketo, Pardot, Zoho, Salesforce, and many others. SharpSpring continues to be the gold standard for me in terms of overall value and ease of use.
Dave Strand | TrustRadius Reviewer

Return on Investment

Campaign Monitor

  • Because it's easy to use, we can design and send out newsletters easily and quickly, spending little time.
  • It's a great tool for aggregating all of the things our organization is up to and making sure people are aware of them.
  • Sometimes I wonder how many emails are sent to the Spam folder, but there are great tools to see how many opens you get.
Sarah Bandy | TrustRadius Reviewer

SharpSpring

  • It's had a positive impact on ROI in that it's provided management with visibility into forecasting, making the budgeting process clearer.
  • When new representatives join the company it's easy to get [them] up and running in SharpSpring, minimizing time spent on training.
  • SharpSpring helps our team of reps clearly see the current list of opportunities, and create tasks to make sure we don't miss any follow-ups
Jason Carlage | TrustRadius Reviewer

Screenshots

Pricing Details

Campaign Monitor

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Campaign Monitor Editions & Modules

Edition
Basic$91
Unlimited$291
Premier$1491
  1. per month
Additional Pricing Details

SharpSpring

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

SharpSpring Editions & Modules

Edition
1,000 Contacts$3991
2,500 Contacts$4991
5,000 Contacts$6991
10,000 Contacts$8991
20,000 Contacts$1,2991
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Campaign Monitor
8.0
SharpSpring
7.9

Likelihood to Renew

Campaign Monitor
SharpSpring
7.8

Usability

Campaign Monitor
10.0
SharpSpring
8.2

Reliability and Availability

Campaign Monitor
SharpSpring
6.0

Performance

Campaign Monitor
SharpSpring
5.4

Support Rating

Campaign Monitor
SharpSpring
8.7

Online Training

Campaign Monitor
SharpSpring
4.5

Implementation Rating

Campaign Monitor
SharpSpring
8.0

Scalability

Campaign Monitor
SharpSpring
3.5

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