What users are saying about
92 Ratings
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Score 8.3 out of 100
21 Ratings
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Score 5.7 out of 100

Likelihood to Recommend

Campaign Monitor

Campaign Monitor is undoubtedly one of the best software for managing email marketing campaigns; it is a robust platform and can be adapted to any company. If you are not a developer and don't know any code, it has many pre-made templates to use. I highly recommend Campaign Monitor; it is perfect, does what needs to be done, and is very easy to use.
Korey Migdal | TrustRadius Reviewer

Sugar Market (Salesfusion)

Salesfusion is a marketing automation platform more appropriate for small companies considering the limited functionalities are limited. The email builder tool is easy to use and ideal for someone with no coding knowledge
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Campaign Monitor
8.8
Sugar Market (Salesfusion)
4.4
WYSIWYG email editor
Campaign Monitor
8.7
Sugar Market (Salesfusion)
3.0
Dynamic content
Campaign Monitor
8.3
Sugar Market (Salesfusion)
5.0
Ability to test dynamic content
Campaign Monitor
8.0
Sugar Market (Salesfusion)
4.0
A/B testing
Campaign Monitor
8.9
Sugar Market (Salesfusion)
4.0
Email deliverability reporting
Campaign Monitor
10.0
Sugar Market (Salesfusion)
7.0
Landing pages
Campaign Monitor
Sugar Market (Salesfusion)
6.0
Mobile optimization
Campaign Monitor
Sugar Market (Salesfusion)
1.0
List management
Campaign Monitor
Sugar Market (Salesfusion)
4.0
Triggered drip sequences
Campaign Monitor
Sugar Market (Salesfusion)
6.0

Reporting & Analytics

Campaign Monitor
10.0
Sugar Market (Salesfusion)
2.3
Standard reports
Campaign Monitor
10.0
Sugar Market (Salesfusion)
1.0
Dashboards
Campaign Monitor
Sugar Market (Salesfusion)
5.0
Custom reports
Campaign Monitor
Sugar Market (Salesfusion)
1.0

Pre-Send Testing

Campaign Monitor
8.7
Sugar Market (Salesfusion)
Spam Testing
Campaign Monitor
8.7
Sugar Market (Salesfusion)

Lead Management

Campaign Monitor
Sugar Market (Salesfusion)
5.3
Lead nurturing
Campaign Monitor
Sugar Market (Salesfusion)
6.0
Lead scoring and grading
Campaign Monitor
Sugar Market (Salesfusion)
4.0
Data quality management
Campaign Monitor
Sugar Market (Salesfusion)
5.0
Automated sales alerts and tasks
Campaign Monitor
Sugar Market (Salesfusion)
6.0

Campaign Management

Campaign Monitor
Sugar Market (Salesfusion)
6.5
Calendaring
Campaign Monitor
Sugar Market (Salesfusion)
6.0
Event/webinar marketing
Campaign Monitor
Sugar Market (Salesfusion)
7.0

Social Media Marketing

Campaign Monitor
Sugar Market (Salesfusion)
8.2
Social sharing and campaigns
Campaign Monitor
Sugar Market (Salesfusion)
8.2

Platform & Infrastructure

Campaign Monitor
Sugar Market (Salesfusion)
4.8
API
Campaign Monitor
Sugar Market (Salesfusion)
5.0
Role-based workflow & approvals
Campaign Monitor
Sugar Market (Salesfusion)
6.0
Customizability
Campaign Monitor
Sugar Market (Salesfusion)
3.0
Integration with Salesforce.com
Campaign Monitor
Sugar Market (Salesfusion)
9.2
Integration with Microsoft Dynamics CRM
Campaign Monitor
Sugar Market (Salesfusion)
1.0

Pros

Campaign Monitor

  • Campaign Monitor’s support is great. They have a great help page built out to help answer all your questions, and if you do have a question or issue that needs extra support, their support team responds within a couple hours to help resolve the issue.
  • The email builder is very clean and easy to use. It makes A/B testing, personalization, and dynamic content easy to implement.
  • I appreciate the insights reporting that Campaign Monitor provides. We use that regularly for our quarterly reporting to track list growth, as well as campaign performance from a high level.
  • The automation is very straight forward and has truly transformed our marketing. The learning curve is pretty low, so my entire team knows how to use it to create and edit automated email journeys.
Becca Sangwin | TrustRadius Reviewer

Sugar Market (Salesfusion)

  • It was easy to navigate.
  • I liked that I could click on a link to email a potential client and that it would track/link that email back to the Salesfusion profile.
  • I liked the reporting features so that I could see exactly how many cold calls resulted in appointments, with whom I last left voicemail or need to follow up with.
Anonymous | TrustRadius Reviewer

Cons

Campaign Monitor

  • Managing different subscriptions requires some thinking and setup with custom fields/lists/segments. It's not really 'out of the box' to set up.
  • The WYSIWYG editor is pretty locked down, which makes it idiot-proof, but would be great to have a little more control over padding, line height, kerning, etc.
Anonymous | TrustRadius Reviewer

Sugar Market (Salesfusion)

  • The user interface is somewhat cumbersome and not intuitive at times.
  • Additional user education available through downloads for existing customers rather than scheduled webinars would be helpful.
  • Custom reporting is complicated to set up.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Campaign Monitor

No score
No answers yet
No answers on this topic

Sugar Market (Salesfusion)

Sugar Market (Salesfusion) 10.0
Based on 3 answers
We've been very happy with SalesFusion since day 1. We've also created a new website during the time period that we've had SF and everything carried over great to our new website!
Lindsey Wilson | TrustRadius Reviewer

Usability

Campaign Monitor

Campaign Monitor 10.0
Based on 2 answers
The templates, while useful, are very locked down, This makes it very usable from a novice's standpoint, but also very inflexible from a designer's standpoint. Creating several version of the email campaign and using A/B testing was a powerful and easy-to-use feature, and the system also provides the option of automating the sending of emails once an A/B testing criteria is reached
Anonymous | TrustRadius Reviewer

Sugar Market (Salesfusion)

No score
No answers yet
No answers on this topic

Support Rating

Campaign Monitor

No score
No answers yet
No answers on this topic

Sugar Market (Salesfusion)

Sugar Market (Salesfusion) 8.2
Based on 1 answer
The support team has always been helpful, friendly, prompt and knowledgeable. They follow-up on all my tickets promptly and when needed are available for screen sharing to illustrate solutions for more complex problems. The support department at Salesfusion is one of my favorite things about the platform.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Campaign Monitor

The ability to track the effectiveness of email marketing campaigns in real-time is what makes Campaign Monitor interesting to use. All the vital features that we need to run professionally designed email campaigns that look wonderful on any device so that we boost our business are included in this platform.
Emily Mok | TrustRadius Reviewer

Sugar Market (Salesfusion)

I was using Net-Results and it seemed more geared for an experienced marketer who was familiar with HTML and didn't need as much training. I found the system frustrating and didn't have much success when I called in for training. I was brand new to automation marketing and needed more hand-holding than Net-Results was able to provide
Amy Bailey | TrustRadius Reviewer

Return on Investment

Campaign Monitor

  • Because it's easy to use, we can design and send out newsletters easily and quickly, spending little time.
  • It's a great tool for aggregating all of the things our organization is up to and making sure people are aware of them.
  • Sometimes I wonder how many emails are sent to the Spam folder, but there are great tools to see how many opens you get.
Sarah Bandy | TrustRadius Reviewer

Sugar Market (Salesfusion)

  • Increased employee efficiency
  • Better customer service
  • The ability to send email campaigns from a specific user and not "from" the organization title. We use this funcationality a lot and it was not available with other software so this is huge.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Campaign Monitor

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Campaign Monitor Editions & Modules

Edition
Basic$91
Unlimited$291
Premier$1491
  1. per month
Additional Pricing Details

Sugar Market (Salesfusion)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Sugar Market (Salesfusion) Editions & Modules

Edition
Core$1,0001
  1. Database size
Additional Pricing Details
Prices listed are monthly subscription rates. Our packages include live support and training. Additional charges apply for contact databases above 10k, dedicated IPs, CRM integration and sandboxes. Please complete the form on our site to request a quote based on your specific needs.

Rating Summary

Likelihood to Recommend

Campaign Monitor
8.0
Sugar Market (Salesfusion)
3.0

Likelihood to Renew

Campaign Monitor
Sugar Market (Salesfusion)
10.0

Usability

Campaign Monitor
10.0
Sugar Market (Salesfusion)

Support Rating

Campaign Monitor
Sugar Market (Salesfusion)
8.2

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