Campfire vs. HipChat (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Campfire
Score 6.0 out of 10
N/A
Campfire is a group chat and team collaboration tool, that has now been integrated into Basecamp 3. It allows users to create a shared space where members can collaborate by group texting. While Campfire is supported for users who had originally acquired it standalone, Basecamp no longer offers Campfire to new customers and insteads recommends Basecamp 3, which includes Campfire, and more features.
$12
per month
HipChat (discontinued)
Score 8.1 out of 10
N/A
Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
$0
per user
Pricing
CampfireHipChat (discontinued)
Editions & Modules
Pro
$49.00
per month
HipChat Basic
$0
per user
HipChat Plus
$2
per user
Offerings
Pricing Offerings
CampfireHipChat (discontinued)
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFor Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)
More Pricing Information
Community Pulse
CampfireHipChat (discontinued)
Considered Both Products
Campfire

No answer on this topic

HipChat (discontinued)
Chose HipChat (discontinued)
HipChat was an awesome improvement for us compared to Campfire. We already love the Atlassian universe for Bitbucket and JIRA and HipChat does a great job of completing the set with a centralized chat medium that connects to all of your other services and solutions. We found …
Top Pros
Top Cons
Features
CampfireHipChat (discontinued)
Project Management
Comparison of Project Management features of Product A and Product B
Campfire
-
Ratings
HipChat (discontinued)
7.3
107 Ratings
Mobile Access00 Ratings7.398 Ratings
Search00 Ratings7.2104 Ratings
Communication
Comparison of Communication features of Product A and Product B
Campfire
-
Ratings
HipChat (discontinued)
7.3
133 Ratings
Chat00 Ratings7.7133 Ratings
Notifications00 Ratings7.7131 Ratings
Discussions00 Ratings6.5111 Ratings
Surveys00 Ratings7.935 Ratings
Internal knowledgebase00 Ratings7.043 Ratings
Integrates with GoToMeeting00 Ratings7.023 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Campfire
-
Ratings
HipChat (discontinued)
6.3
96 Ratings
Video files00 Ratings6.586 Ratings
Audio files00 Ratings6.874 Ratings
Access control00 Ratings6.661 Ratings
Advanced security features00 Ratings5.850 Ratings
Integrates with Google Drive00 Ratings6.028 Ratings
Device sync00 Ratings6.056 Ratings
User Ratings
CampfireHipChat (discontinued)
Likelihood to Recommend
-
(0 ratings)
6.8
(134 ratings)
Likelihood to Renew
-
(0 ratings)
9.8
(2 ratings)
Usability
-
(0 ratings)
7.2
(8 ratings)
Support Rating
-
(0 ratings)
7.1
(10 ratings)
Implementation Rating
-
(0 ratings)
8.4
(6 ratings)
Ease of integration
-
(0 ratings)
7.6
(8 ratings)
Product Scalability
-
(0 ratings)
7.2
(10 ratings)
User Testimonials
CampfireHipChat (discontinued)
Likelihood to Recommend
Basecamp
No answers on this topic
Atlassian
Well suited for
Cross-teams communication.
Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
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Pros
Basecamp
No answers on this topic
Atlassian
  • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
  • Cross-platform support and hence runs on most of the computing devices
  • Efficient search
  • Completely free for smaller teams
  • Webhooks +1
  • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
  • Custom emojis
  • Media and file sharing directly or in a group
  • Video chat
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Cons
Basecamp
No answers on this topic
Atlassian
  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
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Likelihood to Renew
Basecamp
No answers on this topic
Atlassian
If they fix the bugs the last update gave that are causing hipchat to crash more often.
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Usability
Basecamp
No answers on this topic
Atlassian
The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
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Support Rating
Basecamp
No answers on this topic
Atlassian
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
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Implementation Rating
Basecamp
No answers on this topic
Atlassian
I don't have insights as I was not a part of the implementation. However, I love the end product
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Alternatives Considered
Basecamp
No answers on this topic
Atlassian
We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
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Scalability
Basecamp
No answers on this topic
Atlassian
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
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Return on Investment
Basecamp
No answers on this topic
Atlassian
  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
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