Bonterra Guided Fundraising vs. Candid GuideStar

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bonterra Guided Fundraising
Score 7.9 out of 10
N/A
Bonterra Guided Fundraising offers a nonprofit fundraising suite of applications, with donor management features like intelligent tracking of donor readiness and targeted messaging.N/A
Candid GuideStar
Score 9.5 out of 10
N/A
GuideStar by Candid offers GuideStar Pro for updated nonprofit data for research and other purposes, supporting data matching and validation, mailing list creation and generation, grant writing and eligibility validation, and integration of nonprofit data into existing customer or outreach data sets.N/A
Pricing
Bonterra Guided FundraisingCandid GuideStar
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Bonterra Guided FundraisingCandid GuideStar
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPricing is based on how many contacts are imported into the Donor Management System. All packages have unlimited users, unlimited campaigns, unlimited peer-to-peer pages, unlimited emails and communications, and optional events and auctions. They all also include full support and complete data migration.
More Pricing Information
Community Pulse
Bonterra Guided FundraisingCandid GuideStar
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Bonterra Guided FundraisingCandid GuideStar
Small Businesses
OneCause
OneCause
Score 9.2 out of 10

No answers on this topic

Medium-sized Companies
OneCause
OneCause
Score 9.2 out of 10
Snowflake
Snowflake
Score 9.0 out of 10
Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
Snowflake
Snowflake
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bonterra Guided FundraisingCandid GuideStar
Likelihood to Recommend
9.0
(120 ratings)
10.0
(3 ratings)
Likelihood to Renew
8.0
(5 ratings)
-
(0 ratings)
Usability
8.9
(2 ratings)
-
(0 ratings)
Support Rating
3.2
(4 ratings)
9.4
(2 ratings)
Implementation Rating
8.9
(2 ratings)
-
(0 ratings)
User Testimonials
Bonterra Guided FundraisingCandid GuideStar
Likelihood to Recommend
Bonterra
Specifically, the customer service is one of the best of any online service we have used. The staff is respectful and speedy, and I have never had any occasion to be disappointed in their help. The silent auction tool we have used for the past two online silent auctions has been excellent. We are about to use the new service. I've been working on setting it up, and so far, so good. We would really like to track our volunteers in Network for Good somehow. Not to do recruitment or volunteer forms, as we don't use public recruitment of volunteers for our use. However, volunteer hours are very important as we do fundraising and grantwriting, as they show our excellent relationship with the community. I'd like to be able to track the volunteer hours... especially if they are also donors. I sure would appreciate a REAL text-to-give, where it's not 10 numbers to text-to-give but just 6 or so. We have tried using this and the feedback we have gotten is "This isn't so easy." To be able to say: "Text MITTENS to 123456" is a lot cleaner than "Text MITTENS to 888-888-8888." Granted this is a small thing, but this is what people ask about.
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Candid.org
It is just my go-to for any information I need on a potential client as I work in the non-profit consulting space and need to better understand my prospects. As a former nonprofit exec, I valued what we could share on the site as a gold seal for others to learn about our worthiness to invest.
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Pros
Bonterra
  • Top-notch customer service! The Network For Good team is responsive, genuinely courteous, and knowledgeable about the product.
  • Communication options are available for all donor preferences, from good old-fashioned direct mail to email, text, and video. And all are easy to use!
  • Creating forms for surveys and other data capturing is very easy, as is construction of reports on donors and donations for management use.
  • Love the format options and drag-and-drop functionality -- including embedding videos -- for newsletters and email engagements.
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Candid.org
  • Identifying information from funder 990s
  • Gives credence to transparency claims
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Cons
Bonterra
  • Individual contact listing being required before the company or business causes some business to be dropped if the individual leaves the business
  • when you have a donor who donated both as a business and as an individual sometimes one or the other does not come up in the listing when you search for an amount for the year
  • FaceBook donations being identified by at least who did the fundraiser, not the donors. I do a birthday fundraiser every year for Caring Carroll and there is no indication that it came from me. The money comes in but we do not know where it came from who held the fundraiser.
  • The fact that the FaceBook donations go into our Network for Good database before we even have the money is confusing.
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Candid.org
  • Most 990s are typically a few years behind.
  • Organization profiles are only as complete as the organization makes them.
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Likelihood to Renew
Bonterra
We are still learning and rebuilding our nonprofit using this platform, so this year is a trial run to see how we can increase our network and our donations. So long as we are able to see a significant return on investment in terms of donations received through the platform, we will renew for next year.
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Candid.org
No answers on this topic
Usability
Bonterra
It's very easy to use and customizable.
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Candid.org
No answers on this topic
Support Rating
Bonterra
Bonterra customer service is slow and terrible. They take forever to address the actual issue, constantly making incorrect assumptions about the issue. I have spent more than 45 minutes on hold, just to speak with a customer service representative when the chat function was unable to provide assistance with my issue.
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Candid.org
Any support I've ever had to get from them was quick and professional. Their online guides/help docs are also easy to read.
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Implementation Rating
Bonterra
NFG is great and the process was smooth. thank you.
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Candid.org
No answers on this topic
Alternatives Considered
Bonterra
Network for Good is the best because of all the items it offers to help your business succeed. I chose Network for Good because of the full year of training that we received that we could understand all of the tools we could use to help us to be successful.
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Candid.org
I have always used Guidestar as my go-to not only when I was a non-profit executive and wanted to ensure we remained worthy of their rating but also now as a non-profit consultant where I need to understand my current and potential partners across financials, key contacts, board members, etc.
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Return on Investment
Bonterra
  • We signed up with Network for Good in the fall of 2022 & had a last minute end of year giving campaign using videos we made in Network for Good & emailing them. We also used giving pages & listed a variety of giving amounts that a donor could select.
  • We experienced at least a 20% increase in giving.
  • Increase in our communication with donors because there are tools in Network for Good that make it easy.
  • Our organization looks more professional with the giving pages & it accommodates ways to give.
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Candid.org
  • More informed grant proposals.
  • Able to easily and efficiently complete grant research.
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ScreenShots

Bonterra Guided Fundraising Screenshots

Screenshot of Guided Fundraising is a mobile friendly system built with the small and growing non-profit in mindScreenshot of Event ticketing and managementScreenshot of Mobile giving, text-to-give, and peer-to-peer fundraisingScreenshot of Donor communications in a variety of ways