What users are saying about
1 Rating
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Top Rated
251 Ratings
1 Rating
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Score 9.1 out of 100

Hotjar

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Top Rated
251 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

CanIRank

I think CanIRank is great for any business that wants to improve its Search Engine Optimize, get more traffic, and create a healthier website and user experience. If you're feeling stagnant with your traffic growth or need help getting more visibility, they can help. I'd note that this is for businesses that are making money or that have expendable cashflow, as, while it is a great value, it also isn't cheap.
Jessica Festa | TrustRadius Reviewer

Hotjar

Hotjar is well suite for organizations that want to get a good glimpse into user behavior on their websites. The tool is easily installed through Google Tag Manager, and then users simply select which pages or paths they want the tool to analyze. After a few days, users can start seeing patterns develop, helping them understand what areas of the user journey flow they need to test out and improve. Hotjar is primarily for web-based experiences, not for mobile applications and other non-web digital applications.
Zach Ettelman | TrustRadius Reviewer

Feature Rating Comparison

SEO

CanIRank
9.1
Hotjar
Keyword analysis
CanIRank
9.1
Hotjar
Backlink management
CanIRank
9.1
Hotjar
SERP ranking tracking
CanIRank
9.1
Hotjar
Page grader
CanIRank
9.1
Hotjar
Competitive analysis
CanIRank
9.1
Hotjar
Site audit / diagnostics
CanIRank
9.1
Hotjar
Site recommendations
CanIRank
9.1
Hotjar
Task management
CanIRank
9.1
Hotjar

Pros

CanIRank

  • Their team keeps our project workflows extremely organized.
  • Their tool + consulting service is a great value for what you get.
  • They help you pinpoint specific goals and actually attain them.
Jessica Festa | TrustRadius Reviewer

Hotjar

  • Heat mapping is great on Hotjar. It is a good place to start when you are looking at the UX & CRO on your website. You can see the % of people clicking on elements on a page, how far they scroll, and mouse movements.
  • Hotjar is great for session recordings. These record the mouse movements, clicks, pages and scrolls of a user in video format. You can watch these to investigate what works well on a site and identify potential roadblocks and bugs.
  • Hotjar is great as it ensures that users details are anonymous; for instance, if you are watching a session recording, you cannot see what a user types in a form field, as Hotjar blanks this out.
  • Hotjar has a poll function, so you can have polls on your website.
Sarah O'Donnell | TrustRadius Reviewer

Cons

CanIRank

  • I have no complaints! I really enjoy their services and have seen improvement in my business.
Jessica Festa | TrustRadius Reviewer

Hotjar

  • Customization of in-page user surveys - Although it is a great tool to be able to publish and update user surveys that appear on our web page, the customization options (mostly UI) are somewhat limited, making the survey either stick out like a sore thumb, or look like an advertisement or error on our site. It would be great to get a little bit more control over how the survey appears on our site.
  • Honestly, I have not run into any other major examples I can detail where HotJar has not been able to do what I have needed it to do!
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CanIRank

No score
No answers yet
No answers on this topic

Hotjar

Hotjar 5.1
Based on 2 answers
Even though the heat maps and user recordings were useful, our website was significantly slowed down after we installed Hotjar, so much so, that it took over a minute for our blog to load. The data that we gathered was not worth the length that it took our website to load.
Patrick Eng | TrustRadius Reviewer

Usability

CanIRank

No score
No answers yet
No answers on this topic

Hotjar

Hotjar 9.5
Based on 6 answers
So easy and simple to use! Straightforward anyone in the team is able to easily go in and set up anything in Hotjar. The UI is really simple. Whenever you give feedback to Hotjar they continously take on board the feedback and improve the tool.
Halima Satheya | TrustRadius Reviewer

Support Rating

CanIRank

CanIRank 9.1
Based on 1 answer
Their team is helping me to improve my website SEO, traffic, and user experience. We've already gotten a number of pages/posts to rank on Page #1 of Google, and have helped me to address a number of backend issues, including site speed. I love having a knowledgeable team helping me to reach my goals, especially since I don't particularly like doing the technical side of things!
Jessica Festa | TrustRadius Reviewer

Hotjar

Hotjar 9.5
Based on 4 answers
Hotjar is a SaaS-based company, and as such has a good support service. Users can quickly submit support tickets through Hotjar's online portal. Enterprise customers get access to additional support members and have SLAs to support their larger, more complex needs. Overall, Hotjar is extremely reliable and I've never had to reach out to customer support.
Zach Ettelman | TrustRadius Reviewer

Alternatives Considered

CanIRank

No answers on this topic

Hotjar

To be honest, we have only tried Hotjar session recording. I know there are some alternatives but we haven't tried any of them. I think there are none as complete as Hotjar for what you pay (some do heatmaps, other video recording, other polls). And the thing is that all of that is done pretty decent on Hotjar, so I'm not looking for any alternative right now.
Santiago Valdés | TrustRadius Reviewer

Return on Investment

CanIRank

  • They've helped me get a number of posts/pages onto page #1 of Google.
  • Increased website speed.
  • Helped me fix dead-end pages to keep visitors on my site.
Jessica Festa | TrustRadius Reviewer

Hotjar

  • User Testing Alternative - Instead of hiring UX testers, we can leverage our actual customers to determine how they use our website. This has helped frame website redesign discussions on several occasions.
  • Landing Page Design - We've designed our landing pages based on user feedback from heatmaps we've gathered from Hotjar. Understanding where to place CTAs and other pieces based on user interaction has helped us streamline our landing page design.
  • Device Usage - Part of the data provided by Hotjar includes which device a user is visiting from. This helps us understand how mobile users work differently than desktop users.
Sasha Fritzel | TrustRadius Reviewer

Screenshots

Pricing Details

CanIRank

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

CanIRank Editions & Modules

Additional Pricing Details

Hotjar

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Hotjar Editions & Modules

Edition
Basic$01
Plus39.002
Business$993
  1. 2k pageviews/per day
  2. 10k pageviews per day/per month
  3. 20k pageviews per day/per month
Additional Pricing Details

Rating Summary

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