CaptivateIQ vs. Ceridian Dayforce

I know it may sound a bit cliche, but I don’t find any problems with Captivate. It is extremely easy to use, integrates with our single sign-on approach, and makes the download of reports or filing of disputes extremely easy. If I forget to approve, it sends me customized reminders to approve that report. I highly appreciate Captivate.

Ceridian Dayforce is flexible software; if your application support team is creative and compliant minded, Ceridian Dayforce will work for all industries. You get what pay for... hire Ceridian consultants for your implementation. I have experienced (24 years in HR) too many problems with software implementations using third-party consultants. Also, demand the 'A' team for your projects. It will cost you, but it is money well spent. The general application support is good but needs improvement with customer engagement related to, EDI file, Tax Services, and Garnishment support. They are slow to respond, have 'canned' responses, and generally take a long time to resolve issues.

• CaptivateIQ helps coalesce data from multiple sources seamlessly.
• CaptivateIQ lets users build custom statements with graphs and tables to display data in a way that's easy to comprehend.
• CaptivateIQ lets users create custom calculations and manual overrides to ensure data is truly accurate to reality.

• Employee Data Mapping Rules is a very strong and useful feature which automates and protects the employee HR records.
• Ceridian Dayforce Education has been very helpful in understanding many processes which become sometimes difficult to understand/follow. ILT courses do provide good insights.

• If there was a way to easily add a visual with the main quota's, accelerators, incentives from my comp plan and track progress to those goals that'd be a nice feature
• Sometimes pay periods don't match up perfectly, probably an error on our end.
• Integrations with HR software? (we use namely)

• Customer Support. They are great at innovation, but it can be frustrating trying to get support for features because they're always at high ticket volume. They have different support tiers based on your organization's size, so if you're a smaller customer, it is hard to get consistent support.
• Functionalities are not always consistent across modules. Some areas of Ceridian Dayforce have audit capabilities to track data changes, but some don't, and it's hit or miss which features have them.

It fits our need and allows a lot of piece of mind. It has a lot of features we like and they keep innovativing and adding to it.

We are highly invested in Ceridian's Dayforce product. It give us the flexibility and scaling that our growing company needs. Its potential reaches beyond the basic HR functions to the decision making that our Management Team needs. Ceridian is always innovating the employee and employee experiences to offer cutting edge options.

I give this rating because I think that this works really well, and it helps our teams see things faster and we are able to keep up with pay outs, I give Captivate a 10/10 because I love the format and how quickly we are able to see the payouts

I think it's very usable for the employee. I don't think it is as easy for the HR/PR admins - especially if there is an issue. There are so many setup screens that need to be looked at to try to figure out why payroll isn't calculating properly, hours aren't feeding over correctly, or benefits are not calculating properly. For the most part, they can't do their own troubleshooting. The same is true for the managers. Our managers find it cumbersome to go into make any schedule changes after the schedules have been generated.

We have never experienced a total/unplanned outages that effected our ability to process payroll. However, there are times when the application's speed is significantly effected - and processing a payroll may take up to twice as long as normal.

We haven't noticed any slow-down due to the integration of Dayforce WFM with our Ceridian HPL products (HRIS and Payroll). The new HTML view of the timesheets don't load as quickly as the old Silverlight view - however, we have gotten used to the change.

Support is awesome. We are always being asked how things are going, if there needs to be improvements. I love that open conversations and the fact that I know I could get a response from anyone if I were to have a question. Support is crucial for a product like this and I believe CaptivateIQ is doing a terrific job

Since the support team has split into modules, it has seemed to go downhill. I have a ticket that has been open for over 2 months, and I barely get communication on it if I'm not checking in on it. When I do, I haven't got any progress or updates. There are times that the support team is very quick - this must be to known issues that are easy to solve. I just feel as if the team needs more work.

Because the training we reviewed at Insights has changed how we use the system everyday. This is a key factor in our training.

The online training has been really good, I can do some online sessions/courses on my own time which is great for time management. The on line class type sessions have been really good too, they provide a great overview with some additional features or where and how to look to make some changes.

Have a strong internal team. Communicate with your implementation team - they are there to make it work for you. Take the time to really think about how you want the system to work for you - in some cases, you may need to rethink your own business practices to see if you are working harder when the system could do it for you

We were previously using Spiff for our commission calculation, but it required much more time for implementation, handled exceptions much more poorly, and overall needed more hands-on support from us than we wanted. The design of dashboards and team structures is also much better on CaptivateIQ compared to Spiff. They were also competitive on pricing

Through Ceridian Dayforce, the organization has brought together payroll, time management, and benefits into a single application. Previously these were done in separate systems. Having them together has enabled better employee self service and manager self service than the organization has had in the past. It has also reduced reliance on paper forms and have streamlined approvals, which can now be done electronically.

Overall, we are extremely happy with the Dayforce WFM module. Our biggest pain point is concerning the twice annual software upgrades - which is the only reason I haven't rated them as a '10'. Because every customer is configured differently, the upgrades can sometimes have adverse effects on our current configured policies/rules. And although they roll-out the upgraded version in a test environment several weeks before go-live, not all testing is accurate in that environment. Some issues do not present themselves until you are working with live punches.

• As a sales representative in this 700+ employee company, I couldn't tell you the ROI.
• I will say it probably saves me an hour a month compared to traditional compensation reviews/approvals (think about PER representative)
• There was an increase in sales representative satisfaction with commission tracking.

• Once we are 100% up and running we anticipate a lot of efficiencies in the HR department but hard to quantify at this point.
• Giving employees the ability to update addresses and direct deposit will result in less errors on the HR department.
• Org charts will help everyone see where they fit into the organization and cut the learning curve for new hires trying to learn who is who and where they fit in.