Likelihood to Recommend Carbonite, an OpenText company
Carbonite Endpoint 360 is a great solution for any organization with compliance needs. Office 365 defaults to a 30 day backup of all data. Carbonite Endpoint 360 extends this well beyond 30 days and provides an all-inclusive source for retention for data in Office 365. Any small to medium business would greatly benefit from this solution as they can design their entire infrastructure in Office 365 and ensure it's all backed up.
Read full review SpiderOak is well suited for local backups of the computer the client resides on. It is well suited for local area storage backups. It is less suited for remote backups, over a VPN or wide area where the data is continually changing. For data that continually changes, like in our document management system, the client needs to be on the same network as the data.
Read full review Pros Carbonite, an OpenText company
It is excellent at automating your backups. You don't need to manually do it, just set it up once and let it run in the background. It's pretty simple to set up and use. It will automatically suggest the best options that work for most people and you can be up and running pretty quickly. It's safe and reliable. We have been using it for a couple of years now and had no major issues. Their phone support is excellent. It's also really easy to maintain your backed up data to reduce redundancy. Read full review Versions Files meaning it makes multiple copies of the same files as it is updated Zero Knowledge meaning our storage is complete secure and private Read full review Cons Carbonite, an OpenText company
To be honest not so impressed with the amount of time it has taken to get data backed up to the cloud. I have not had to do a restore at this time so I cannot comment on the restore process. I was not aware at time of procurement that the upload process would take so long since we were not procuring their hardware. Sales rep mad it seem like upload would only take a day or two and we are now starting week 7 hoping to be done by week 8 for 1.5 TBs of data. Read full review The Software Client sometimes fails and the only resolution is to uninstall/reinstall Support meanig there is no number to call, you do everything over email Read full review Likelihood to Renew Carbonite, an OpenText company
I found their alerting to be very poor. I missed several days of backups without knowledge of this, until I signed into the portal. I would get daily emails reporting backups were in progress or done, but nothing indicating that a backup had been stuck or paused for 3 days. For this reason alone, I did not renew.
Read full review Support Rating Carbonite, an OpenText company
Does what it needs to do quietly and efficiently in the background without interrupting the workflow. It offers instant automated back-ups without troubling the end user. As it is such an automated system, once it is up and running, there is little or no support needed from the service provider. From what I understand the support from Carbonite during the setup and implementation was absolutely fine.
Read full review While I gave them a 7, it is in regards to the access to support. This is a business application and not being able to call them can sometimes be a problem especially when you need immediate support. They still tend to manage their support on a consumer line model and not a business grade model. With that said, I will say they are very knowledgeable of the product and how to resolve most any issue when I contact them.
Read full review Alternatives Considered Carbonite, an OpenText company
We have also used
Mozy Pro and
Dropbox . They are all pretty similar in functionality/features of backing up data (not system state or databases as I don't think any of the 3 are well suited for that). To me, it comes down to personal preference and choosing a product that is universal for multiple users, for ease of management.
Read full review In regards to overall performance SpiderOak is not as customizable as
Unitrends , but based on the annual cost for SpiderOak and how we use the product, for a "Backup" to our primary backup solution, it is a welcomed option to our backup strategy when you consider the versioning, zero knowledge, share features and unlimited data.
Read full review Return on Investment Carbonite, an OpenText company
Carbonite Endpoint has demonstrated value in its ability to easily restore seemingly lost files for remote users. While we haven't yet had to exercise it, knowing we have the option of remotely wiping endpoints containing sensitive data has brought confidence to our management team that we can mitigate data breaches through preventable means. The privacy issue around device tracking is costing the company in terms of employee trust and morale and needs to be mitigated with appropriate messaging and/or disabling of this feature. Read full review ROI is positive when you consider unlimited data for the annual cost. Versioning when you consider backing up documents that continually change and need to restore a previous version. Read full review ScreenShots