Carbonite Information Archiving vs. Metalogix Archive Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Carbonite Information Archiving
Score 7.8 out of 10
N/A
Carbonite Information Archiving (formerly Zix Information Archiving, or sold under the name ZixArchive), stores an unlimited number of files and communications across email, SMS, and emerging platforms like Microsoft Teams and social media. It helps protect organizations against compliance violations and unplanned litigations and is offered as a replacement for organizations moving off of aging, on-premise, email-only hardware.N/A
Metalogix Archive Manager
Score 10.0 out of 10
N/A
Quest Software now offers an enterprise information archiving (EIA) solution via their acquisition of the Metalogix solution suite in 2018. Metalogix Archive Manager, available in two editions (Archive Manager for Exchange, and Archive Manager for Files), support email archiving, and allows users to automatically archive, manage and secure an organization’s files, controlling how long messages are archived in accordance with industry, government and internal regulations.N/A
Pricing
Carbonite Information ArchivingMetalogix Archive Manager
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Carbonite Information ArchivingMetalogix Archive Manager
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Carbonite Information ArchivingMetalogix Archive Manager
Top Pros
Top Cons
Best Alternatives
Carbonite Information ArchivingMetalogix Archive Manager
Small Businesses
Amazon S3 Glacier
Amazon S3 Glacier
Score 9.2 out of 10
Amazon S3 Glacier
Amazon S3 Glacier
Score 9.2 out of 10
Medium-sized Companies
Barracuda Essentials
Barracuda Essentials
Score 9.2 out of 10
Barracuda Essentials
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Score 9.2 out of 10
Enterprises
Microsoft Exchange
Microsoft Exchange
Score 8.5 out of 10
Microsoft Exchange
Microsoft Exchange
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Carbonite Information ArchivingMetalogix Archive Manager
Likelihood to Recommend
7.1
(3 ratings)
8.0
(2 ratings)
Support Rating
8.1
(3 ratings)
8.0
(1 ratings)
User Testimonials
Carbonite Information ArchivingMetalogix Archive Manager
Likelihood to Recommend
Carbonite, an OpenText company
Well suited in scenarios where you have a large amount of incoming mails, worry of accidental deletion, and require retention of data from sources, especially with Microsoft Teams. You will have to get used to the complex search features to make full use of Zix capabilities though. If you have a basic usage of emails and your email client already provides these features, then Zix wouldn't be of much use for the expense it incurs.
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Quest Software
Archive Manager is very cost effective and much less expensive than Veritas Enterprise Vault. I use Archive Manager as protection from ransomware. This has saved me more than once where I can very rapidly restore encrypted files. It is also hardware agnostic and very flexible.
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Pros
Carbonite, an OpenText company
  • Search
  • Storage need reduction
  • Security
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Quest Software
  • Email archiving and retrieval - leaves a stub in the users mailbox so they can still see and retrieve emails directly from their mail client.
  • Very little admin or maintenance required from IT.
  • PST Scavenging - MAM has a tool that will hun the network for rogue PSTs, and import same into MAM so the PST can be deleted.
  • The Metalogix team are one of the best support teams we've ever dealt with.
  • Prompt, knowledgeable and friendly.
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Cons
Carbonite, an OpenText company
  • Search language is complex.
  • Easy to miss items if not proficient in search functionality.
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Quest Software
  • Archive Manager has a very steep learning curve. In some areas it seems unnecessarily complicated. You can either spend a great deal of time reading the never ending documentation or pay for their installation services.
  • Metalogix was recently acquired by Quest. Since this transition, their support had greatly gone downhill. The last couple of times I have opened a ticket I have been asked for a service tag. Metalogix products do not have service tags and the front level techs seem to be unaware of this.
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Support Rating
Carbonite, an OpenText company
They do provide support when required, especially with integration problems within your mailboxes and Teams. Take time to respond sometimes, but overall good service.
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Quest Software
Customer support is great and I will typically work with the same representative every time. He is very knowledgeable in the product and has been with Metalogix for a long time. I am concerned how the acquisition from Quest will affect this. It seems like their pool of knowledgeable support representatives is small.
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Alternatives Considered
Carbonite, an OpenText company
Zix Information Archiving (ZixArchive) is fairly 1:1 with these solutions except for prior data not uploading. Indexing metadata for searches is on point and the fields function as you'd expect and clearly labeled. The only gotcha I typically hit in searching is I always hit enter after typing the email address in the search field, which presents me with a new line instead of moving to the next field--it's muscle memory and I understand the reasoning--it just doesn't fit my flow, as typically I only search for one email address per field.
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Quest Software
Large enterprise scalablity.
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Return on Investment
Carbonite, an OpenText company
  • Supports our document retention polices.
  • Allows for recovery of data easily.
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Quest Software
  • MAM has enable us to tier our email storage intelligently between high speed SAN, Low Cost NAs and Amazon cloud.
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